We came into Penzance for a new pair of shoes for my partner, we were served by Gina who was very helpful, very pleasant, and got him just what he needed, we'll be back again
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Thanks Matt… super helpful, checked stock outback and bingo found exactly what I needed whilst keeping an eye out front for my confused better half and doggo who had no idea I’d ducked into Millets to... See more
Company replied
Great service, very friendly staff. Matt helped me choose some new ladies hiking boots specifically to climb a hill with. oh and a very reasonable compass.
Company replied
Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... See more
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Company details
About Millets - Penzance
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
1-2 Market Jew Street, TR18 2HN, Penzance, United Kingdom
- 01736 800173
4.9
Excellent
492 reviews
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Thanks Matt for the advice
3 June 2026
Unprompted review
Reply from Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Thanks Matt… super helpful
Thanks Matt… super helpful, checked stock outback and bingo found exactly what I needed whilst keeping an eye out front for my confused better half and doggo who had no idea I’d ducked into Millets to grab items for upcoming walking trip ⭐️⭐️⭐️⭐️⭐️
3 June 2026
Unprompted review
Reply from Millets - Penzance
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Nice boots, sensibly priced compass
Great service, very friendly staff. Matt helped me choose some new ladies hiking boots specifically to climb a hill with. oh and a very reasonable compass.
3 June 2026
Unprompted review
Reply from Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
We came into Penzance for a new pair of…
We came into Penzance for a new pair of shoes for my partner, we were served by Gina who was very helpful, very pleasant, and got him just what he needed, we'll be back again
20 May 2026
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
William a Katie was amazing and really…
William a Katie was amazing and really helped me out with my issues. Proper amazing staff
25 May 2026
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Jade was extremely helpful when we wete…
Jade was extremely helpful when we were purchasing trousers for my husband
16 May 2026
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Friendly and helpful staff
Friendly and helpful staff. Great choice of products at fair prices.
16 May 2026
Unprompted review
Reply from Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great service
I ordered a jacket online and collected it the same afternoon from my local store in Penzance. The staff there are always friendly and helpful.
4 May 2026
Reply from Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Extremely helpful
Extremely helpful, as always, at this particular store. Knowledgeable staff with excellent service.
1 May 2026
Unprompted review
Reply from Millets - Penzance
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service by Douglas
Excellent service by Douglas
Highly recommended.
16 April 2026
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Douglas
Douglas, was very helpful and knowledgeable and made the shopping experience in Millets Penzance a good experience.
11 April 2026
Unprompted review
Reply from Millets - Penzance
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Service with a smile
Service with a smile from friendly Douglas. Who could not have been more helpful. He went the extra mile to look for my size when it was not on display.
10 April 2026
Unprompted review
Reply from Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very helpful
Very helpful, printed out information for us and helped with discount when we were unable to find. Excellent customer service.
3 April 2026
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great sevice
Gina was exceptionally helpful in my purchase. Had good knowledge and demonstrated his to use it properly. Very friendly. Good value for money.
25 February 2026
Unprompted review
Reply from Millets - Penzance
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Millets Customer Care Team
Friendly helpful staff
Gina was friendly and helpful with my purchase today.
18 February 2026
Unprompted review
Reply from Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly welcome and helpful advice.
Friendly welcome and helpful advice from Gina when choosing a new coat.
12 February 2026
Unprompted review
Reply from Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Given very good service by Gina today…
Given very good service by Gina today with purchase of hiking boots, will return.
16 February 2026
Unprompted review
Reply from Millets - Penzance
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Gina is a credit to your store.
Gina is a credit to your store. Excellent knowledge, helped us with our query and sold us just what we needed. Very happy.
11 February 2026
Unprompted review
Reply from Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Penzance store was helpful
Jade Douglas at Penzance store was very obliging and helpful. When I wasn't sure which size of yaktrax I should buy.
5 February 2026
Unprompted review
Reply from Millets - Penzance
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Friendly sound advice
4 February 2026
Unprompted review
Reply from Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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