Extremely well located hiking/camping supply store if you live on the Wales/England border and love a good trek in the Forest of Dean and Brecon Beacons area. Great staff who were very informative and... See more
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I have just left the Monmouth branch of Millets where the courtesy and support I received was outstanding. Liz went out of her way to help me to return a package through UPS. The process was frustra... See more
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Zero star review (1 star minimum available!) for Millets Monmouth. Visited shop and got screamed and yelled at to leave for not wearing a mask - despite there being no requirement for one! Never hav... See more
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Excellent service with my order being ready for collection on the same day. The staff in the Monmouth store were great. The sandals I ordered are a second pair as I find them comfortable and supportiv... See more
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Company details
About Millets - Monmouth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
21 Monnow Street, NP25 3EF, Monmouth, United Kingdom
- 01600 739187
4.9
Excellent
285 reviews
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Great experience in the Monmouth store
Great experience in the Monmouth store. Very helpful and friendly staff as always.
7 November 2025
Unprompted review
Reply from Millets - Monmouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Friendly helpful staff
Really great waterproof Peterstorm coat, nice colour nice price and really helpful friendly staff.
Very dog friendly and lots of choice.
Nice experience.
3 November 2025
Unprompted review
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Being available even when busy
Despite there being several customers wanting to try on walking shoes around the same time, Liz took this in her stride. I didn't feel rushed and neither was I kept waiting. She brought myself and another customer shoes, and responded to both of us as needed. She took time to ensure I had the best fit and cimfort for what I needed.
20 October 2025
Unprompted review
Reply from Millets - Monmouth
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Liz went out of her way to help me buy…
Liz went out of her way to help me buy some Merrell walking shoes.George came from the back of the shop to support and help with the decision making process.Liz is going to help my friend buy her walking shoes when the new delivery arrives on Monday.
15 October 2025
Unprompted review
Reply from Millets - Monmouth
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Wonderful service very freindly I was…
Wonderful service very freindly I was served by george and Eva best shop in town
28 September 2025
Unprompted review
Reply from Millets - Monmouth
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
A very helpful member of staff who gave…
A very helpful member of staff who gave good advice.
15 September 2025
Unprompted review
Reply from Millets - Monmouth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
We called in to the Monmouth store…
We called in to the Monmouth store yesterday to pick up a few extras. We are currently on the Offas path. Jess and the team were amazing so helpful. Thank you x
16 August 2025
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
I came in to this Monmouth store and…
I came in to this Monmouth store and was helped by this beautiful polish accented lady. I sold my house to buy the entire shop contents
11 August 2025
Unprompted review
Reply from Millets - Monmouth
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Liz was fantastic!
Liz was fantastic! Really helpful and knowledgeable! Thank you 😎
22 July 2025
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Excellent service
Excellent service. I phoned ahead to check that they had walking boots in my size and I was told that the boots would be put aside until I arrived. Great service in shop, lots of advice. An expensive purchase but I came away feeling confident that I had made the right purchase.
7 June 2025
Unprompted review
Reply from Millets - Monmouth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Millets 5 star!
Lisa was very helpful helping us choose our camping equipment.
She was very knowledgeable and went above and beyond to make sure we were taken care of.
Thanks Lisa!
25 May 2025
Unprompted review
Reply from Millets - Monmouth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Excellent service and advice whilst buying hiking kit
Excellent service and advice
26 April 2025
Unprompted review
Reply from Millets - Monmouth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Fantastic service again!
As always, the best customer service in Monmouth Millets. I buy all of my outdoor gear from them if I can because they are all so helpful and friendly and knowledgeable as well. Got a great deal on some Fox shorts today too. Thanks again.
16 April 2025
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Liz and Luke - thanks
Liz and Luke - thanks for a great service! Very helpful and sorted me out quickly :)
6 January 2025
Unprompted review
Brilliant customer service
Brilliant customer service. The assistant went out of her way to advise me with regards to suitability and quality and was on hand to fetch several pairs of shoes in two sizes.
She didn't deviate from politeness nor service and had a balanced banter.
Will recommend Millets Monmouth again. All staff said hello, smiled and were polite.
29 December 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Nice shopping experience at Millets Monmouth deserves a cup of tea :)
The staff were very polite and the store well laid out well stocked and light clean.
I went in to buy a pair of good quality walking boots and after trying a couple of pairs with a member of store staff helping me choose based on boot functions and type, I came away with a pair I am happy with.
I had even time for a nice cup of tea on my way back to my car :)
14 December 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Always friendly
Always friendly, and equally helpful. And dog friendly, which is a major bonus!
14 December 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Well i must say the staff are most help…
Well i must say the staff are most help ive meet in a long time ill deffaly go back
12 December 2024
Unprompted review
Reply from Millets - Monmouth
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
I have a lovely experience there
I have a lovely experience there, vary friendly staff , will definitely shop there again!
9 December 2024
Unprompted review
Reply from Millets - Monmouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Excellent customer service
I was shopping in Monmouth today and I went into Millets to buy a coat, the three members of staff were extremely helpful and friendly. Excellent customer service and a great black Friday deal.
30 November 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
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