Thank you for your great customer service today. I came in to exchange a product and you did so courteously and efficiently. I have bought a lot of outdoor equipment from the Monmouth store and will c... See more
Company replied
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Wonderful service delivered by Liz. I was about to buy a pair of boots which were not right and she pointed me in the right direction. I couldn’t be happier with the boots she selected for me. I have... See more
Company replied
Easy to order online into my local shop and no problem with returns. Staff very helpful.
Company replied
Despite there being several customers wanting to try on walking shoes around the same time, Liz took this in her stride. I didn't feel rushed and neither was I kept waiting. She brought myself and ano... See more
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Company details
About Millets - Monmouth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
21 Monnow Street, NP25 3EF, Monmouth, United Kingdom
- 01600 739187
5.0
Excellent
276 reviews
Asks customers to review
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Easy to order online into my local shop…
Easy to order online into my local shop and no problem with returns. Staff very helpful.
23 May 2026
Reply from Millets - Monmouth
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Thank you for your great customer…
Thank you for your great customer service today. I came in to exchange a product and you did so courteously and efficiently. I have bought a lot of outdoor equipment from the Monmouth store and will continue to do so. Best wishes.
28 May 2026
Unprompted review
Reply from Millets - Monmouth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
This is a great find in Monmouth
Visited the store today and the staff were a great help with my shoe shopping. A great find in Monmouth
17 May 2026
Unprompted review
Reply from Millets - Monmouth
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent shop and brilliant service!
Excellent shop and brilliant service!
14 May 2026
Unprompted review
Reply from Millets - Monmouth
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
I have been using millets on and off…
I have been using millets on and off for many many years and particularly I found the staff in Monmouth millets to be some of the best interested in what you were purchasing and very knowledgeable in the product thumbs up.
21 April 2026
Unprompted review
Reply from Millets - Monmouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly and helpful staff.
I phoned in the morning to enquire about some walking shoes. Liz confirmed they had my size in stock and would put them aside for me. In the afternoon Jess served me and I bought the shoes. The whole experience was seamless and friendly; I congratulate your kind staff. Also, my dog was very pleased with the water and biscuits by the entrance!
23 March 2026
Unprompted review
Reply from Millets - Monmouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Very friendly
Very friendly, helpful staff - a pleasure to visit. Great deals and happy to purchase there.
18 March 2026
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Very helpful and obliging
Very helpful and obliging, providing me with useful guidance and advice on purchasing my Merrell walking boots.
They also stored my boots so that I could continue shopping. A very positive experience. Thank you Millets in Monmouth
13 March 2026
Unprompted review
Reply from Millets - Monmouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Just got some new boots from millets…
Just got some new boots from millets monmouth.
Wanted to check out the town and see what was new in store.
Great service and help to make sure they were the right thing.
Lovely ladies in there
3 March 2026
Unprompted review
Reply from Millets - Monmouth
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Above and beyond fantastic customer…
Above and beyond fantastic customer service!
Needs new pair of quality walking boots. manager Liz was very helpful but not pushy and I tried on a size 5.5 scarpa pair. I’m usually a Size 5 but they weren’t available online so Liz arranged to a colleague who was visiting another store who had a size 5 to bring them back with her to the store so I could try on both sizes and compare properly. I bought the size 5.5 in the end being confident this was the right one when able to compare directly.
Brilliant local shop and service thank you, always been so helpful and knowledgeable.
24 December 2025
Unprompted review
Reply from Millets - Monmouth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Thank you Jo !!
Big thank you to Jo today who helped me find the perfect pair of mittens for golf ..
Extremely helpful especially as the store was literally just openn
13 December 2025
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great experience in the Monmouth store
Great experience in the Monmouth store. Very helpful and friendly staff as always.
7 November 2025
Unprompted review
Reply from Millets - Monmouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Friendly helpful staff
Really great waterproof Peterstorm coat, nice colour nice price and really helpful friendly staff.
Very dog friendly and lots of choice.
Nice experience.
3 November 2025
Unprompted review
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Being available even when busy
Despite there being several customers wanting to try on walking shoes around the same time, Liz took this in her stride. I didn't feel rushed and neither was I kept waiting. She brought myself and another customer shoes, and responded to both of us as needed. She took time to ensure I had the best fit and cimfort for what I needed.
20 October 2025
Unprompted review
Reply from Millets - Monmouth
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Liz went out of her way to help me buy…
Liz went out of her way to help me buy some Merrell walking shoes.George came from the back of the shop to support and help with the decision making process.Liz is going to help my friend buy her walking shoes when the new delivery arrives on Monday.
15 October 2025
Unprompted review
Reply from Millets - Monmouth
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Wonderful service very freindly I was…
Wonderful service very freindly I was served by george and Eva best shop in town
28 September 2025
Unprompted review
Reply from Millets - Monmouth
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
A very helpful member of staff who gave…
A very helpful member of staff who gave good advice.
15 September 2025
Unprompted review
Reply from Millets - Monmouth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
We called in to the Monmouth store…
We called in to the Monmouth store yesterday to pick up a few extras. We are currently on the Offas path. Jess and the team were amazing so helpful. Thank you x
16 August 2025
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
I came in to this Monmouth store and…
I came in to this Monmouth store and was helped by this beautiful polish accented lady. I sold my house to buy the entire shop contents
11 August 2025
Unprompted review
Reply from Millets - Monmouth
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Liz was fantastic!
Liz was fantastic! Really helpful and knowledgeable! Thank you 😎
22 July 2025
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
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