Extremely well located hiking/camping supply store if you live on the Wales/England border and love a good trek in the Forest of Dean and Brecon Beacons area. Great staff who were very informative and... See more
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I have just left the Monmouth branch of Millets where the courtesy and support I received was outstanding. Liz went out of her way to help me to return a package through UPS. The process was frustra... See more
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Zero star review (1 star minimum available!) for Millets Monmouth. Visited shop and got screamed and yelled at to leave for not wearing a mask - despite there being no requirement for one! Never hav... See more
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Excellent service with my order being ready for collection on the same day. The staff in the Monmouth store were great. The sandals I ordered are a second pair as I find them comfortable and supportiv... See more
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Company details
About Millets - Monmouth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
21 Monnow Street, NP25 3EF, Monmouth, United Kingdom
- 01600 739187
4.9
Excellent
285 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Camping Advice
I phoned to ask advice on tent purchases and was greeted with really friendly staff offering some great solutions.. I then spoke with Jo the Manager of the Monmouth office who was tremendous. I will be visiting Monouth store soon to make a purchase..
Regards Darren
18 September 2024
Unprompted review
Reply from Millets - Monmouth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
What a great shop
What a great shop. The staff were so helpful and very friendly whilst maintaining a professional approach to the customers needs. The quality of the stock is excellent and the prices are very reasonable. Much better than their local competitor. It’s nice to see a shop that gives as good a service as this one. Definitely recommended and I will be buying from them in the future.
2 September 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Excellent boots, excellent service!
Bought a pair of walking boots last week. It was lovely to have such a positive experience. There were plenty of boots to choose from and the staff were great. Jess, who helped me find the right boots, was excellent. She knows all about the different makes; the pros and cons of different materials; size and width differences; modern cleaning and proofing gear; etc, etc. I urge you to use your local Millets, so much better than trying to buy online.
23 August 2024
Unprompted review
Reply from Millets - Monmouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great service and prices
Bought two pairs of footwear in 10 mins. Great service and assistance, good prices, perfect visit.
25 July 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Reply from Millets - Monmouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Monmouth
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Amazing customer service at Monmouth…
Amazing customer service at Monmouth Millets, they went above and beyond after an enquiry about replacement air tubes for Berghaus tent. Can’t thank them enough.
2 August 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Very helpful friendly staff
Saw a jacket very good price but not in my size assistant asked if she could help said not available in store but would check if at other stores found on line and offered to order and have delivered accepted and delivered within 48hrs excellent customer service
25 July 2024
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent store & friendly staff!
Fantastic service from the team in Monmouth today. The staff were incredibly friendly and very knowledgeable, you can’t beat their in store service compared to shopping around online. A great asset to Monmouth high street!
2 August 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Always have a good experience at…
Always have a good experience at Millets, Monmouth, but today was superb. I telephoned early in the day to enquire about a product’s availability. After some helpful advice from Jo, I telephoned again shortly after and they gathered together everything that I needed so that it was ready for payment and collection later in the day. Excellent service and highly recommend.
31 July 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Really helpful friendly staff
Really helpful friendly staff. We also got a great deal on our tent. Thanks a lot.
4 July 2024
Unprompted review
Reply from Millets - Monmouth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Very helpful
Went to the shop today to enquire about some camping equipment. Staff were extremely helpful and point me in the direction to go. Will be back to shop again. Many thanks
16 July 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Excellent service from all the staff
Excellent service from all the staff - always helpful and polite. Got a new pair of boots at a great price.
16 July 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Wanted a new Bergaus jacket
Wanted a new Bergaus jacket. One in stock was not what I wanted. Store assistant Liz approached me and immediately knew what I wanted. She gave me factual advice on how she could get one to me and with an excellent price. She was most helpful with a great ‘customer orientated’ style. The transaction was quick and efficient.
9 July 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Monmouth
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Superb service and excellent low prices
5 July 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Jan was extremely helpful secured what…
Jan was extremely helpful secured what I came for.
Brilliant.
1 July 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Great service from millets again today
Great service from millets at Monmouth again. Friendly, efficient staff. They ordered a pair of hiking boots online for me at a very competitive price and they arrived at my house the next day !
Excellent service, highly recommend.
26 June 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service
Bought a jacket and socks, manager Jo was very friendly and informative
15 June 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
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