Shipping was fast and completely hassle-free. As soon as I opened the box, I could immediately tell the shoes were of exceptional quality, both in terms of design and materials. I'm really impressed w... See more
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Review summary
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Beautiful shoes, well made. Shipping was super quick but expensive to Australia - would honestly prefer an option that was a bit cheaper and just standard shipping - personally I’m happy to wait a bit... See more
Company replied
I only learnt recently that people have different toe shapes, because I have been having a lot of trouble finding boots to fit a ‘Roman’ foot, without compressing the toes. These boots fit perfectly,... See more
Company replied
I bought two pairs of sandals. They are very beautiful, comfortable, high-quality, and unique. They look even better than in the photos. The price is affordable. The packaging and shipping were perfec... See more
Company details
Written by the company
Handmade footwear, clothing, and accessories with a commitment to the alternative and the future of creativity, collaboration and craftsmanship. We invite you to discover Miista's Short Supply Chain, our dedication to The Opposite Thing. Worldwide shipping available.
Contact info
30 Vyner Street, E2 9DG, London, United Kingdom
- customercare@miista.com
- www.miista.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 1 week
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Reply from MIISTA
Hi Laura,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re enjoying the quality of your MIISTA shoes. Every pair is made with care and attention to detail, so it means a lot to know it was appreciated.
Thank you for your support!
Kindest,
Inês
Miista Customer Care
excellent customer service and intl delivery
had a fantastic experience buying shoes on the other side of the world. It was so lovely to open up the gorgeous shoes from Miista with a lovely hand written note.
21 June 2026
Reply from MIISTA
Hi Umeya,
Thank you so much for your beautiful feedback!
We’re so happy to hear that your MIISTA experience felt special from across the world. The personal touches, like our handwritten notes, are little details that mean a lot to us and help bring the feeling of our brand closer to our customers.
Thank you for your trust and support — we hope you enjoy your new pair for many years to come!
Kindest,
Inês
Miista Customer Care
Perfect!!!
30 June 2026
Reply from MIISTA
Hi Patricia,
Thank you so much for your lovely feedback!
We’re so happy to hear that you’re loving your new Emile Boots. Knowing that they brought such a positive experience means a lot to our team.
We hope you enjoy wearing them and that they become a special piece in your wardrobe!
Kindest,
Inês
Miista Customer Care
Out there and beautifully styled and…
Out there and beautifully styled and crafted shoes.
30 June 2026
Reply from MIISTA
Hi Konstanzia,
Thank you so much for your lovely feedback!
We’re delighted to hear that you appreciate the creativity and craftsmanship behind our designs. Creating pieces that feel unique and special is at the heart of MIISTA.
Thank you for your support🤍
Kindest,
Inês
Miista Customer Care
The perfect design
The little gift card, the perfect design, I will wear the boots everyday. So in love!
9 July 2026
Unprompted review
Reply from MIISTA
Hi Katharina,
Thank you so much for your lovely feedback!
We’re so happy to hear how much you love your boots and that the little details made your experience even more special✨
Thank you for choosing MIISTA!
Kindest,
Inês
Miista Customer Care
I bought the best boots…
I had a wonderful shopping experience at the Miista Paris store. The staff were incredibly friendly, smiling… They were attentive, professional, and happy to help without being pushy. The store has an excellent selection of styles and sizes. It was a pleasure to browse, and I found exactly what I was looking for.
30 June 2026
Reply from MIISTA
Hi Tatjana,
Thank you so much for sharing your experience!
We’re delighted to hear that your visit to our Paris store was such a positive one. Our team always aims to create a welcoming and personal experience, so it means a lot to know you felt well looked after.
We hope you enjoy your new Melinda Boots and that they become a favorite pair in your collection!
Kindest,
Inês
Miista Customer Care
I absolutely love Miista.
I absolutely love Miista.
First of all, who wouldn’t fall for shoes with such incredible designs? Every pair feels unique, and they always manage to strike the perfect balance between creativity and wearability.
On top of that, every interaction I’ve had with the brand has been excellent. On the rare occasion I’ve had an issue, their customer service has always been kind, responsive, and genuinely helpful. They handled everything with great care and professionalism.
The experience in their physical store has been just as lovely. Everyone has always been welcoming, knowledgeable, and a pleasure to deal with.
Beautiful shoes, outstanding customer service, and a brand that truly stands behind its products. I’ll definitely keep coming back.
9 May 2026
Unprompted review
Reply from MIISTA
Hi Maria,
Thank you so much for your incredible feedback!
We’re truly grateful for your continued support and for being part of the MIISTA journey. Creating designs that feel unique while offering a thoughtful and personal experience is what drives us every day.
It means so much to hear that both our pieces and our team have made such a positive impression. We can’t wait to welcome you back and be part of your next MIISTA discovery!
Kindest,
Inês
Miista Customer Care
I have trust at the company that i will…
I have trust at the company that i will receive my product in the right time. Also the shoes that i ordered were exactly as I expected, excellent. Personally i had one more good experience with the company as in the first place i ordered the wrong shoe size and then the costumer care help me a lot and i changed the shoe size. So as of costumer care i would say that miista shoes have a great one. Finally as per product the one that i have receive for now is perfect, the quality is perfect and of course the design, and i am waiting now the second par of shoes that i ordered, which i am looking forward to see nearby also
8 July 2026
Unprompted review
Reply from MIISTA
Hi Tatiana,
Thank you so much for your thoughtful feedback!
We’re so happy to hear that your experience with MIISTA has been such a positive one. Our goal is always to make every interaction feel easy, supportive, and personal.
We hope you love your next pair just as much, and we truly appreciate your trust and support🤍
Kindest,
Inês
Miista Customer Care
Miista refuses to refund consumers if…
Miista refuses to refund consumers if the items are bought on sale within the mandatory 14 days of right to recession for online shopping. This is completely against european's consumer rights. AVOID BUYING FROM THEM
1 July 2026
Unprompted review
Reply from MIISTA
Hi Marta,
Thank you for taking the time to leave a review!
We’re sorry to hear that you feel disappointed with your experience.
We always aim to be as transparent as possible with our customers, and our returns policy, including the conditions that apply to sale purchases, is clearly available on our website and also included in the order confirmation email sent after purchase. We always encourage customers to review these terms before completing their order to ensure they are comfortable with the conditions.
We truly value every customer and would appreciate the opportunity to look into your specific case further. Please feel free to contact our Customer Care team so we can assist you directly.
Kindest,
Inês
Miista Customer Care
Awful return policy and customer service
I received my shoes and they are beautiful but weird, they are very tight on the instep and I need one more number. I find the refund policy ridicoulus, especially regarding shoes. The shoes were on sale so I can only receive store credit. I wear the same number of shoes since I was 13, and this is the first pair that don't quite fit, and I think that a refund should be possible. Not everybody has the same feet and not every shoe has the same fit, it is difficult to determibne the correct number without trying them first. Also, I asked the cutomer service if it was possible to exchange them, and first I was told I would get a refund and then they said no, only store credit, so now I am forced to buy something that maybe doens't really fit on my foot. They re expensive shoes, this is unbeliavable to me. Also, it took a log time to receive a response
22 June 2026
Reply from MIISTA
Hi Anna,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that the shoes did not fit as expected. We completely understand that finding the right fit can sometimes be challenging, as every foot is different and each style may have a different fit.
We have reviewed the email correspondence, and we can confirm that the first response you received was sent incorrectly due to an oversight. We sincerely apologize for the confusion caused. According to our policy, sale items are only eligible for an exchange or store credit, and we must ensure that we are fair and consistent with all our customers while following our established guidelines.
We would also like to clarify that we did offer an exchange option, not only a gift card, so you could find another style or size that works better for you.
We always encourage our customers to review our policies before completing their order, to ensure they are aware of and agree with our terms and conditions.
Regarding the response times, we have reviewed the communication and our replies were provided within 24 hours. However, we truly appreciate your feedback, as it helps us identify areas where we can continue improving our service.
Thank you again for sharing your experience with us.
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Ana Sofia,
Thank you so much for your lovely feedback!
We’re so happy to hear that your new piece was exactly what you hoped for. Creating unique designs that feel special to our customers is what inspires us every day.
Thank you for your support and for being part of MIISTA!
Kindest,
Inês
Miista Customer Care
very prompt delivery and love the shoes!
30 June 2026
Reply from MIISTA
Hi Karen,
Thank you so much for your lovely feedback!
We’re so happy to hear that your Giobbe loafers have made such a great impression. Creating pieces that feel special and bring joy to our customers is what inspires us every day.
Thank you for choosing MIISTA!
Kindest,
Inês
Miista Customer Care
The male staff member insured me in…
The male staff member insured me in Barcelona was amazing! Fun kind honest !
29 June 2026
Reply from MIISTA
Hi Sarah,
Thank you so much for your lovely feedback!
We’re so happy to hear that our Barcelona team made your experience memorable. Creating a welcoming and personal atmosphere in our stores is something we truly value.
We’ll make sure to share your kind words with the team!
Kindest,
Inês
Miista Customer Care
miista has quickly become one of my…
miista has quickly become one of my favourite shoe brands! from boots to summer shoes, i’ve been nothing but happy with how comfortable everything is, and how quickly my orders arrive! also, the customer support is very helpful and friendly, they were very efficient in helping me switch a pair of shoes that weren’t fit for my size. thumbs up!
29 June 2026
Reply from MIISTA
Hi Ruxandra,
Thank you so much for your wonderful feedback!
We’re so happy to hear that MIISTA has become a special part of your wardrobe. Knowing that our designs and our team have made such a positive impression means a lot to us.
Thank you for your support and for being part of our community.
Kindest,
Inês
Miista Customer Care
I’ve been a huge Miista fan for 3 years…
I’ve been a huge Miista fan for 3 years already, they never disappoint!
29 June 2026
Reply from MIISTA
Hi Natasha,
Thank you so much for your continued support!
It means so much to know that MIISTA has been part of your style journey for the past few years. We’re truly grateful for your trust and love for our designs.
Thank you for being part of our community!
Kindest,
Inês
Miista Customer Care
Excellent customer service
Excellent customer service. Unavailable product was made available for me.
29 June 2026
Reply from MIISTA
Hi Ian,
Thank you so much for your lovely feedback!
We’re so happy to hear that our team could help you find the piece you were looking for. Creating thoughtful and personalized experiences for our customers is something we truly value.
Thank you for choosing MIISTA!
Kindest,
Inês
Miista Customer Care
from 5-star loyal customer to total…
I want to thank Miista for taking the time to respond personally to my case. Once we clarified that there had been a misunderstanding regarding their additional fees, they acted to rectify the situation and waived these hidden penalties. I understand that Miista is an emerging brand that is still growing, but I deeply appreciate their willingness to learn from customer feedback. Therefore, I am completely satisfied and consider this matter fully resolved. I am happy to return to being a loyal Miista customer—even though there was a management issue, there was never any doubt about the outstanding quality of their shoes.
7 July 2026
Unprompted review
Reply from MIISTA
Dear Stephanie,
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear that your recent experience left you feeling disappointed, especially as a long-standing customer who has supported MIISTA over the years.
After reviewing our previous communication, we can confirm that this matter has been addressed and resolved with our team. We always aim to handle each situation with care, respect, and transparency, and we regret that this experience did not reflect the level of service we strive to provide.
We truly value your loyalty and hope to have the opportunity to rebuild your confidence in MIISTA. Our team remains available should you need any further assistance.
Kindest,
Inês
Miista Customer Care
I have been following up regularly on…
I have been following up regularly on my order and It still hasn’t even been shipped it’s been over a week now. I am very disappointed.
29 June 2026
Reply from MIISTA
Hi Hessa,
Thank you for taking the time to leave us a review and share your feedback.
We sincerely apologize for the delay with your order and understand your disappointment.
As stated on our website, during sale periods, due to the increased order volume, delivery times can take longer than expected. We kindly ask customers to allow up to 4 additional working days on top of the standard processing times.
We are truly sorry that we have not met your expectations on this occasion. Your feedback is very important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Thank you again for your patience and for sharing your experience with us.
Kindest,
Inês
Miista Customer Care
MIISTA the best
I love MIISTA. I've bought several pairs of their shoes, and they've always been of the highest quality. I wear them a lot, and they last for years! My compliments to the designers. They never stop impressing me. Also - customer service is always super helpful.
29 June 2026
Reply from MIISTA
Hi Annija,
Thank you so much for your amazing feedback!
We’re incredibly grateful for your continued support and for being part of the MIISTA story. Knowing that our designs have become pieces you return to and cherish over time means the world to our team.
We’ll be sure to share your kind words with our designers and Customer Care team — they’re a true reflection of the passion behind everything we create.
Thank you for being on this journey with us!
Kindest,
Inês
Miista Customer Care
Customer service
Bought shoes as a birthday gift and had to exchange for a different size, and the communication with and support from the customer support was exceptional! Never had better customer service and the birthday girl LOVES her shoes!
16 April 2026
Unprompted review
Reply from MIISTA
Hi Nina,
Thank you so much for taking the time to share your experience!
We’re delighted to hear that our team was able to support you throughout the exchange process and help make this gift experience a positive one. Ensuring that every customer feels supported and cared for is something we truly value.
It’s wonderful to know that the perfect pair reached its new owner and became part of such a special moment. We’ll be sure to share your kind words with our Customer Care team.
Kindest,
Inês
Miista Customer Care
Thank you for trusting MIISTA!
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