Michael Poole Estate & Lettings Agents Reviews 

263
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being supportive, professional, and consistently proactive throughout the entire property journey. People deeply appreciate the prompt responses and regular updates that make buying and selling homes completely stress-free. However, some customers also noted issues with poor communication, lack of updates, and unhelpful service when properties failed to sell. A few reviewers experienced unnecessary stress, financial burdens, or felt completely ignored by agents during difficult stages of the process. Others mentioned feeling disappointed with the overall handling and inadequate responses when problems arose.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, professional, and efficient... See more

Service

People report positive experiences with service, highlighting efficient, professional, and dedicated teams... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting seamless experiences and proactive... See more

Response time

Customers consistently note positive experiences with response_time, highlighting prompt communication and... See more

User experience

Customers had overwhelmingly positive experiences with the user experience, highlighting a smooth, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oliver (A.) was clear, efficient, honest and always genuinely helpful in everything. He replied to emails promptly and made sure every point was fully answered. He was proactive and always available... See more

Rated 5 out of 5 stars

We sold our house with Leanne in Michael Poole in Ingleby Barwick. The whole experience from meeting Derek at valuation to successfully selling our house in a few days with Leanne was excellent. Very... See more

Rated 5 out of 5 stars

We sold our house in Guisborough off market at the agreed guide price. Can't ask for more than that. Jan provided honest advice and Alisha was extremely proactive, the same could not be said for the a... See more

Rated 5 out of 5 stars

We used Michael Poole to sell our house and they were amazing. Honest and realistic on the price and marketing strategy, really friendly and well organised, great co-ordination for viewings and we... See more


Company details

  1. Real Estate Agency

Information provided by various external sources

Estate Agency services across TEESSIDE by providing a level of service that exceeds our clients expectations and offering our products and services in an efficient and professional manner.


Contact info

4.8

Excellent

TrustScore 5 out of 5

263 reviews

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No recent history of asking for reviews

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4.8

All reviews

(263)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

We chose Michael Poole Billingham…

We chose Michael Poole Billingham office because of its reputation, From start to finish Molly and the team have been amazing. We completed our sale on 25th March, Molly kept us fully up to date every step of the way, quick response to emails and phone calls, liased with our solicitor, the buyers solicitor and the estate agents of the property we were purchasing.
I can highly recommend 100% thank you to the team.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’m about to complete a purchase of a house. So I didn’t actually employ Helen and the team but during the whole process they, especially Helen,were so approachable and helpful.So easy to communicate with and made the process very easy. Would highly recommend 👍

26 March 2025
Unprompted review
Rated 5 out of 5 stars

We are so glad we chose Michael Poole…

We are so glad we chose Michael Poole to help with the sale of my mother’s property.
David valued the property efficiently and effectively . The house achieved asking price within a week and Victoria was excellent at communicating with us every step of the way, she strikes the right balance of being professional but also friendly and approachable. We would certainly use Michael Poole for further property transactions.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent friendly professional Estate Agents

What can I say, we have used Michael Poole for all our sales and wow what an amazing estate agent wish I could rate you more than 5 stars!

In the Nunthorpe branch .David and Victoria’s support and professionalism is second to none. Fast and reliable, fantastic communication and they have been with us, supporting us every step of the way.

Definitely 100% recommend their services. Very competitive fees, I am thrilled and couldn’t have done it without them both.

Thank you David and Victoria for your support and hard work it was very much appreciated! 🙂

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Yarm Branch

Recently sold our house and bought a new house with MP. Stacey at the Yarm branch is excellent, we have been really impressed with the service, great communication and taking the initiative to always keep things moving and all parties updated.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Really quick process

Really quick experience front start to finish! Only took us two months to get the keys! We can’t wait to make our first house a home. Would very much recommend Michael Poole Yarm.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Stacey and the team are brilliant!

Stacey has been wonderful in helping me to navigate the process of finding my first home!
As a first time buyer this experience (whilst exciting) can be quite daunting but Stacey and whole the team were always there to support and answer my questions and have made the process really enjoyable and easy.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

If you're reading this, it means you're 99% sure, do it!

The team at Yarm sold our previous home in 2017 and were great then, so it was a no-brainer that we would be going with them again. We didn't quite agree with the valuation from the start and went with our own figure which turned out to be right as we sold the house for very close to our asking price (Everyday is a school day I guess) The team in the Yarm office were great throughout as well as the team out in the field, all for a very competitive fee. Hopefully we don't need to move again as we have found our perfect home, but if we do, we will be in touch with MP for sure. Thanks guys.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

We chose Michael Poole at Nunthorpe to sell our property.

We chose Michael Poole at Nunthorpe to sell our property as we had used them in the past and their service was exceptional.
Michael Poole again met all of our expectations, with constant updates and support from a team of professionals, our house sale was quick and seamless.
Thank you Tracy Bennett.
I would definitely recommend Michael Poole.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

I’m writing this review so that…

I’m writing this review so that everybody can read about the amazing service we have received from Micheal poole estate agents , from the very beginning meeting Chris to value our home and how he explained the whole process of selling our home as we had not moved in 30yrs so where anxious to say the least
Within 24hrs we had offers , it turned out to be quite a process involving a chain of buyers but we where guided every step of the way , Micheal poole have an excellent team but a diamond by the name of Helen
She truly was our saviour working with our solicitor and many others involved in our chain , and was there for us anytime we needed her and we did believe me !!!
She was the link that we needed and could not of done without ,
Well done and thankyou to each and everybody in Redcar office and Helen our saviour!!!!!

14 February 2025
Unprompted review
Rated 5 out of 5 stars

We have had an excellent experience…

We have had an excellent experience with Michael Poole, both when we bought our property and now as we sell it. Luke and Emeline have been incredibly supportive & professional. We highly recommend Michael Poole to anyone looking to buy or sell a home. Outstanding service from start to finish!

14 February 2025
Unprompted review
Rated 5 out of 5 stars

I am currently selling with MP and have…

I am currently selling with MP and have always in the past chosen this Est Agt because of its care throughout selling and prompt listening as a prospective buyer for any queries and needs I may have , I feel I can express anything if I need with courtesy and kindness and if I’m in a pickle the team at Stockton branch guide through their professional ways to help find answers and give assurance . I’m in best hands and have to say that no other est agent in past do a weekly call to check I’m ok are things going forward to my satisfaction , is there anything they can help me with or speak on my behalf to buyer .. I honestly feel comfortable in MP care and didn’t even invite any other Est Agt to value and sell for me my home .
Thank you team Stockton you are all highly pro and have empathy kindness and care to support what Is a very stressful time moving house and knowing I’m one man woman band caring to the best you can checking in ..
thank you all at Stockton Michael Poole 😊

14 February 2025
Unprompted review
Rated 5 out of 5 stars

We have recently sold a property with…Michael Poole's

We have recently sold a property with Michael Poole's Estate Agents and can honestly say that from beginning to end, the team in their Nunthorpe Branch have made it plain sailing all the way. The sales agent who looked after us, Victoria Wood, kept in touch throughout the whole process on any progress or correspondence with potential buyers. No question was too small or insignificant. She was professional as well as friendly and always had our best interests at heart. I would definitely both recommend and use Michael Pooles Estate Agents again in the future. Thank you!

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Michael Poole Team

The service I received from Michael Poole was brilliant. I called the office and there answered a young lad called Jackamo. He was very helpful and sensitive to the difficult situation our family found ourselves in after my husbands imprisonment.

Really recommend, and thank you Jack

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Michael Poole have been excellent since…

Michael Poole have been excellent since our initial phone call to value our property, the service has been slick and the negotiatiors in the Nunthorpe branch Tracy, Roberta and Victoria have been super supportive and efficient throughout, nothing is too much trouble! Special mention to David for his swift valuation and invaluable advice on the moving process. Thank you for all your support.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Delighted with the excellent professional service from Emmiline at Michael Poole. Competent, attention to detail and friendly, accessible manner.

11 February 2025
Unprompted review

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