Gowland White Reviews 

199
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and professional staff members who provide dedicated support, guidance, and friendly assistance throughout all property sales and purchases. Consumers deeply appreciate the clear communication, noting that all questions are answered promptly and the entire moving process is handled remarkably smoothly and efficiently. However, some customers also noted that property transactions could occasionally involve long and protracted chains, difficult circumstances, or unexpected hurdles along the way. Despite experiencing these challenging situations during the move, reviewers mentioned that the supportive team managed to guide everyone through successfully to completion.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being extremely helpful, professional,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that consumers were constantly kept... See more

Response time

Customers had positive experiences with response time, noting that queries were answered promptly, phone... See more

Customer communications

Customers consistently note ambiguous experiences with customer communications, as some reviewers report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've finally sold our house!! Despite many curveballs, a long chain, difficult circumstances and the law in England offering no certainty for sellers, Clare Smith at Yarm branch made it happen!! We w... See more

Company replied

Rated 5 out of 5 stars

We’ve just completed a sale on a house in Stockton on Tees. After a lot of research we used Gowland White as our selling agent. From the onset we dealt with a young lady called Esther who is a huge... See more

Company replied

Rated 5 out of 5 stars

From start to finish we were looked after from beautiful photos and selling our house so quickly .Absolutley first class staff through out our sale and we were up to date with everything Thankyou so... See more

Rated 5 out of 5 stars

Gowland white have recently sold two of our properties, whilst purchasing another. The whole team at the Stockton branch were fantastic to deal with, Demi was our day to day contact, Demi linked in... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Gowland White are Chartered Surveyors and award winning estate agents in Yarm and Stockton on Tees, specialising in residential property sales and lettings services. Established since 1988.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

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No recent history of asking for reviews

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4.7

All reviews

(199)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We had a fantastic experience with Gowland White and couldn’t be happier with the service we received throughout the sale of our home.

We initially dealt with Magda for our valuation, and she took the time to explain everything clearly, answer our questions and talk us through the process without putting us under any pressure. This made a real difference and was ultimately the reason we chose Gowland White to sell our home.

We then worked with Demi, who was brilliant throughout the process. She kept us informed at every stage and helped us secure the sale price we were looking for, which we really appreciated.

Having dealt with several other estate agents during the process of viewing properties and purchasing our new home, I was genuinely impressed by the level of service, communication and professionalism we received from Gowland White. It really confirmed that we had made the right decision choosing them.

A huge thank you to Magda, Demi and the team for making the experience such a positive one. I wouldn’t hesitate to recommend Gowland White to anyone looking to sell their home!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Poor communication and zero proactive marketing – 2 months with no viewings

My property has been listed with Gowland White for almost two months now. In that time, I have not had a single viewing, but more importantly, there has been zero proactive communication or updates from their team.

The pattern seems to be: sign the agreement, upload the photos, and then completely forget the client exists. The only time I hear anything is when I make the effort to reach out to them first.

Selling a home requires active management, continuous feedback on market positioning, and clear updates—none of which I have experienced here. Extremely disappointed with the lack of service.

I am a client. I just use a shortened name for Trustpilot

15 October 2026
Unprompted review
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Reply from Gowland White

Thank you for taking the time to leave a review. Feedback is always appreciated and any negative feedback is taken on board so that we can look to improve on services where necessary. However, we don't believe you are one of our clients and would appreciate you contacting us directly by emailing jodeneschofield@gowlandwhite.co.uk so that we may look into this further.

Rated 4 out of 5 stars

Viewings

On the whole our experience with Gowland White was very good. The staff were always helpful and friendly and were very prompt with returning our calls or emails.
The only negative thing was not having enough time to view the property we bought especially on follow up viewings when we wanted to do some measuring up.

23 July 2026
Unprompted review
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Reply from Gowland White

Thank you for taking the time to leave us a review, Susan. We’re pleased to hear that you found our team helpful, friendly and responsive throughout your experience with Gowland White.

We’re sorry you felt you didn’t have enough time during your viewings, particularly when measuring up. Our viewing appointments are generally scheduled for 15–20 minutes, allowing our team time to travel between appointments, so unfortunately, it isn’t always possible to offer longer viewing slots. However, we do appreciate your feedback and understand how important these visits are when preparing for your move.

We wish you all the very best and hope you enjoy many happy years in your new home!

Rated 5 out of 5 stars

It was a very long and protracted sale…

It was a very long and protracted sale bit fair play to Gowland White they stuck with it

24 August 2026
Unprompted review
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Reply from Gowland White

Thank you for leaving a 5 star review Dan - your purchase certainly was a lengthy transaction unfortunately due to the conveyancing process taking quite some time. Happy that the Solicitors got there eventually. All the best in your new home.

Rated 5 out of 5 stars

Masterclass

From start to finish, the people at Gowland White were absolutely fantastic. Continues commitment and excellent communication.

28 August 2026
Unprompted review
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Reply from Gowland White

Thank you so very much for your 5 star review Kieran. Very much appreciated.

Rated 5 out of 5 stars

Clare Smith in the Yarm office was…

Clare Smith in the Yarm office was absolutely fantastic, her guidance and advice throughout the process to the point of accepting the offer which secured our sale was first class. The sales progression team were also excellent once we were passed over to them. Many thanks!!

11 August 2026
Unprompted review
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Reply from Gowland White

Thank you for your lovely review and for acknowledging the fantastic service Clare and our Sales Progression Team provide. Your feedback has been passed on and is appreciated.

Rated 5 out of 5 stars

Definitely a professional service.

We’ve just completed a sale on a house in Stockton on Tees. After a lot of research we used Gowland White as our selling agent. From the onset we dealt with a young lady called Esther who is a huge asset to their business.
We live abroad so there is a two hour difference in our timing, and no matter when we contacted her she was always pleasant, helpful and possessing of a great sense of humour, Which is paramount in a service industry.
I would thoroughly recommend Gowland White, and especially Esther. Thank you.

17 August 2026
Unprompted review
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Reply from Gowland White

Thank you Tony for taking the time to leave a 5 star review. Esther is most definitely a huge asset to our business and we are pleased you felt the same. Your comments are appreciated and made Esther very happy.

Rated 5 out of 5 stars

Amazing team & beyond helpful!

Cannot thank the GowlandWhite team enough for helping us through the moving process.
Always helpful, proficient and willing to go the extra mile to ensure all aspects were completed to the best to up-most professionalism.
Special thanks to Claire T, Chris, Dan, Demi & Ester for getting us over the line so quickly.
Cannot recommend highly enough & will 100% use again for our next move.

5 June 2026
Unprompted review
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Reply from Gowland White

Thank you for your review Tom - very much appreciated.

Rated 5 out of 5 stars

We have to say that Gowland and White…

We have to say that Gowland and White were brilliant. From the initial telephone call, the home visit to value and do pictures. The sales pack, the management of viewings and weekly reports were brilliant.
The managing of the offer process was swift and handled professionally.
Despite a long protracted sales process Claire and the team kept us updated regularly with the progress.
We would highly recommend Gowland and White. A massive thank you to Claire and all the team who we worked with throughout the whole process.

3 August 2026
Unprompted review
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Reply from Gowland White

Thank you very much for leaving a review David and in particular, making mention of the service Claire provided. Very much appreciated.

Rated 5 out of 5 stars

Faultless throughout

From start to finish, the staff at Gowlandwhite have been clear, transparent and supportive in all they have done. Very professional service and always willing to reassure us throughout the sale.

29 July 2026
Unprompted review
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Reply from Gowland White

Thanks for your review Mark. Much appreciated.

Rated 4 out of 5 stars

Great and clear communication

Great and clear communication. Very helpful and responding staff.

24 July 2026
Unprompted review
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Reply from Gowland White

Thank you for taking the time to leave a review Khalid. We are sorry you have rated the service as 4 star rather than 5 star and would be very grateful if you would email feedback to jodenechofield@gowlandwhite.co.uk so that we may understand where we dropped the extra 1 star and can improve in this area.

Rated 5 out of 5 stars

Recommended!

Esther, Nicola and the whole team were a great help in selling my house. I was kept up to date throughout and dealings with the solicitor have been efficient and things have progressed smoothly. Recommended

23 July 2026
Unprompted review
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Reply from Gowland White

Thank you for your review James. We are happy everything went smoothly for you.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, I was kept up to date with progress on the sale, communication was excellent and everyone was professional and supportive. They chased up any queries.
I would definitely recommend Gowland White and will use them in the future should the need arise.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Great communications from the whole team

We recently sold through Gowland White. It was a close call as to who to go with, as we called in several different agents to provide a quote. Pleased with our choice, great photos and videos and excellent marketing. Claire was our main contact, but excellent communications from the whole team. Appreciate the sales progression team following up every week or two to ensure that the sale didn't stagnate as they often can.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Streamline company

As a first time buyer, we were stepping into the un known, but everyone at Gowland white have been incredible from start to finish. Always available to answer any questions we had regarding properties listed, promptly arranged viewings for us and eventually offering sound advice when making an offer on a house. They have constantly kept in touch with us throughout the process of buying our house keeping us up to date with any changes, updates and good news.

A special mention to Esther who has always been there for us, whether it was when we initially made our offer, helping us communicate with the vendor, and finally telling us our keys were ready. Esther is a credit to the company and is always happy to help and answer any questions.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish we were looked…

From start to finish we were looked after from beautiful photos and selling our house so quickly .Absolutley first class staff through out our sale and we were up to date with everything Thankyou so much making a smooth move for us girls from Neil&Nancy Macpherson really recommend Gowland &White .

19 June 2026
Unprompted review
Rated 5 out of 5 stars

We would recommend Gowland White to…

We would recommend Gowland White to anyone as they have very efficient throughput the whole process of selling our house.

Communication has been first class which we really appreciated as this proved to be a big challenge with other estate agents.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely professional team

Lovely professional team, courteous and polite, never kept waiting on the phone and call were always returned.

Our home was realistically priced, great photos and sold within two weeks.

Thanks guys 👍

12 June 2026
Unprompted review
Rated 5 out of 5 stars

House Sale experience - Stockton-on-Tees.

What an amazing experience we have had, from start to finish.
After a death in the family, our uncle decided it was time to move somewhere smaller with supported living and sell his house that he grew up in for 60 years, in Middlesbrough.
I approached Gowland White in Stockton-on-Tees after a family relative had a good experience and recommended them.
We met Magda Todd who valued the property and explained everything to us very clearly, professionally and honestly.
The property had not gone officially "live" on the selling system yet, but we already had a viewing and an offer.
Magda explained that, Esther Young was going to be our property consultant and I tell you what! She couldnt of done anymore for us. Updates were prompt, always replied to emails in a timely manner and genuinely seemed happy in her work, job and role, happy, upbeat, and enthusiastic

Polite
Professional
Trustworthy
Honest
Amazing communication

If you are looking to buy/sell, I would highly recommend Gowland White.

This is also a shout out to ALL members of the Stockton-on-Tees, Gowland White team.

.....

Timescale was between November 2025 to May 2026.

21 November 2025
Unprompted review

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