I find the cream makes my skin feel very supple and smooth, but I’ve yet to see any improvement on the crepeness! I’ve been using it for 2 weeks once a day, sometimes missing a day, so I’m going to be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am 66 years of age and was aging fairly well. When my husband of 29 years passed from a 6-year illness I lost 30 lbs. My skin looked like the crepe paper hung at childhood birthday parties! My arms... See more
Company replied
This is my second order of lifting and firming cream. It’s an excellent product and I will not be without it! When I meet new prople in my community, they look startled when I trll thrm my age (81.)... See more
Company replied
I was a regular customer but was NOT CONSISTENT. I noticed a difference after a few days but got lazy so I am going to return to my routine. Im using Facial Cleanser, Wrinkle Fix, Intensive Ey... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MiamiMD
Hi Judith,
Thank you so much for your wonderful review!
We're delighted to hear that your ordering experience was easy and that your package arrived in a timely manner. Providing a smooth shopping experience and prompt delivery is always our goal.
We truly appreciate your feedback and look forward to serving you again!
Lip lines softening !
The lift and cream seems to be working! I’m 76 with wrinkles to show it. I purchased this product to help with the lip wrinkles. I took a pic this am to compare with my own before photo. Yep! I’m one happy customer.
1 August 2026
Unprompted review
Reply from MiamiMD
Hi Ziggy,
Thank you so much for sharing your experience!
We're absolutely delighted to hear that you're already noticing an improvement in your lip lines and that your before-and-after photo shows a difference. It means so much to us to know you're happy with your results!
We truly appreciate your feedback and wish you continued success on your skincare journey!
Christine has been outstanding
Christine has been outstanding! She is quick to respond and address the ongoing issue of
duplicate charges. She has been very professional, respectful, knowledgeable and above all prompt to address the problem. She is a definite asset to your firm.
31 July 2026
Reply from MiamiMD
Hi Patricia,
Thank you so much for your wonderful feedback!
We're thrilled to hear that Christine provided you with such outstanding support. We'll be sure to share your kind words with her and we are sure she'll be delighted to know her professionalism, knowledge, prompt responses, and dedication made such a positive impact on your experience.
We truly appreciate you taking the time to recognize her efforts. Thank you for choosing MiamiMD, and we're always here if you need anything in the future!
I have had a good experience with…
I have had a good experience with ordering products from Miami MD. When I have questions, they were answered via email in a timely manner. I am liking the products that I ordered.
23 July 2026
Reply from MiamiMD
Hi Jan,
Thank you so much for your wonderful feedback!
We're delighted to hear that you've had a positive experience ordering and that our team has been able to answer your questions promptly. We're also glad to know you're enjoying the products you ordered.
Thank you for taking the time to share your experience and we truly appreciate your trust and feedback!
Continued support while waiting for my…
Continued support while waiting for my delivery & also when requested direction for application. There was always immediate response!
24 July 2026
Reply from MiamiMD
Hi Connie,
Thank you so much for your kind feedback!
We're glad to hear that you felt supported throughout your experience from waiting for your delivery to receiving guidance on how to use your product.
It's wonderful to know our team was there when you needed us. Thank you for taking the time to share your experience!
Reply from MiamiMD
Hi,
Thank you so much for your feedback!
We're thrilled to hear that you had a great experience with our Customer Support team. Providing friendly, responsive, and helpful service is our top priority, and it's always rewarding to know we've made a positive impression.
We truly appreciate your feedback and look forward to serving you again in the future!
The product did not work and it…
The product did not work and it irritated the nerves in my arms. I hate being lied to.
23 July 2026
Reply from MiamiMD
Hi Suzanne,
Thank you for sharing your experience with us.
We're truly sorry to hear that the product didn't work for you and that you experienced discomfort. We understand how frustrating and disappointing that must have been.
Our goal is always to create products that make a real difference for our customers, and we know that results can vary depending on individual skin types, condition and other factors.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Your feedback is very important to us, and we sincerely appreciate you taking the time to let us know.
I was disappointed in the product.
30 July 2026
Reply from MiamiMD
Hi Karen,
Thank you for taking the time to share your feedback.
We're sorry to hear that the product didn't meet your expectations. We understand how disappointing that can be, and we truly appreciate you giving MiamiMD a try.
Your feedback is valuable to us and helps us continue improving our products and customer experience. Thank you again for your honest review, and we wish you all the best on your skincare journey.
Reply from MiamiMD
Hi Terry,
Thank you for sharing your experience!
We're glad to hear you've incorporated the product into your routine by applying it both morning and before bed.
We hope you begin seeing the changes you're looking for soon. Consistency is key with skincare, and many customers notice improvements with continued use over time.
We appreciate you letting us be part of your skincare journey!
Great customer service
Great customer service, speedy service! Done in a polite, helpful, knowledgeable way!! I am a big fan❤️
29 July 2026
Reply from MiamiMD
Hi Claudia,
Thank you so much for your wonderful feedback!
We're glad to hear that you had a great experience with our Customer Support team. Providing speedy, polite, helpful, and knowledgeable service is what we strive for every day, and we're delighted to know we met your expectations.
Your kind words and support truly mean the world to us. We're honored to be part of your skincare journey!
The fastest answer I have ever had
The fastest answer I have ever had
Thank you very much
29 July 2026
Reply from MiamiMD
Hi Rosemarie,
Thank you so much for your kind words!
We're thrilled to hear that you received such a quick response. Providing fast, friendly, and helpful support is something we strive for every day, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again whenever you need us!
They agreed to accept the return
My doctor's instructions were not to take any medications and prescriptions as he had to figure out what is wrong with me which is serious. Miami MD was willing to work with me to accept the return package and adjust on the financial end.
20 July 2026
Reply from MiamiMD
Hi Ursula,
Thank you for taking the time to share your experience.
We're very sorry to hear about your health concerns, and we sincerely hope you're able to get the answers and care you need.
We're glad we could work with you to arrange the return and make the process as smooth as possible. Providing understanding and flexibility when unexpected situations arise is important to us.
Thank you for your kind words and for giving us the opportunity to assist you. We wish you all the very best and a speedy recovery.
The order process is fast and easy.
29 July 2026
Reply from MiamiMD
Hi Claire,
Thank you for your kind feedback!
We're delighted to hear that you found the ordering process fast and easy. We strive to make shopping as simple and convenient as possible, so it's wonderful to know you had a smooth experience.
We truly appreciate your feedback!
Reply from MiamiMD
Hi Star,
Thank you so much for your kind feedback!
We're delighted to hear that you found our information thoughtful, useful, and informative. We strive to provide helpful guidance so our customers can make confident decisions about their skincare.
Thank you for taking the time to share your experience. We truly appreciate your support and look forward to serving you again!
The company came right back when I…
The company came right back when I didn’t finish the order. Seemed genuinely concerned, so I explained and all was resolved. I was very impressed with their response. I will be getting back when I have the funds.
29 July 2026
Reply from MiamiMD
Hi Sandra,
Thank you so much for your feedback!
We're happy to hear that our team reached out promptly and that you felt genuinely cared for throughout the process. We completely understand that timing and budget are important, and we're glad we could resolve everything to your satisfaction.
Whenever you're ready, we'll be here to assist you. We truly appreciate your kind words!
Customer Service
Yes, the company and the representatives were knowledgeable, understanding and took care of the issue.
28 July 2026
Reply from MiamiMD
Hi Gloria,
Thank you so much for your thoughtful feedback!
We're delighted to hear that our representatives were knowledgeable, understanding, and able to resolve your issue to your satisfaction.
Thank you for taking the time to share your experience. We truly appreciate your kind words!
I love the way the crêpe erase
I love the way the crêpe erase moisturizer feels on your skin. It absorbs quickly and never feel sticky. I also like the lip plumper.
28 July 2026
Unprompted review
Reply from MiamiMD
Hi Barb,
Thank you so much for sharing your experience!
We're thrilled to hear that you're loving Advanced Crepe Fix! It's wonderful to know that you enjoy how lightweight it feels, that it absorbs quickly, and leaves your skin feeling smooth without any sticky residue. We're also so glad to hear you're enjoying the Lip Plumper!
We hope you continue to enjoy your skincare routine with us. Thank you for your kind words and for choosing MiamiMD!
I love the product
I love the product it is improving my skin texture and it is so soft.
I truely appreciate the Customer service support. My shipment did not arrive in my mail box, even though the tracking had reported that it did. I contacted support and they were fast and effiecient and immediately resent my order, kept me advised of the status and it arrived safely within a week. Thank you so much
21 July 2026
Reply from MiamiMD
Hi Susan,
Thank you so much for your wonderful feedback!
We're delighted to hear that you're loving the product and that it's helping improve your skin's texture while leaving it feeling soft.
We're also especially pleased that our Customer Support team was able to assist you promptly when your package didn't arrive as expected. We understand how concerning that situation can be, so we're glad we could quickly arrange a replacement, keep you updated throughout the process, and ensure your order reached you safely.
Your kind words truly mean a lot to our team. Thank you for choosing MiamiMD and for trusting us with your skincare journey!
They were very helpful
24 June 2026
Reply from MiamiMD
Hi Judy,
Thank you so much for your kind feedback!
We're delighted to hear that our team was able to be helpful. Providing friendly, responsive, and supportive service is always our goal, and it's wonderful to know we met your expectations.
Thank you for taking the time to share your experience and look forward to assisting you again whenever you need us!
Excellent and effective
This is my second order of lifting and firming cream. It’s an excellent product and I will not be without it! When I meet new prople in my community, they look startled when I trll thrm my age (81.) I love Dr. J, she explains why her products are so effective - no “ hype” involved. Communication regarding my order was excellent, and it arrived in just a few days.
28 July 2026
Reply from MiamiMD
Hi Mamneuro,
Thank you so much for your wonderful review!
We're truly honored to hear that this is your second order of our Age-Defying Lift & Firm Cream and that it has become an essential part of your skincare routine. It's especially heartwarming to know that people are surprised when they learn you're 81!
We're also delighted that you appreciate Dr. J's science-based approach and that your order arrived quickly with clear communication throughout the process.
Your kind words mean so much to us, and we look forward to continuing to be part of your skincare journey!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.