Meridian Mortgages Reviews 

486
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the staff and dedicated advisers for being exceptionally helpful, responsive, and knowledgeable, successfully guiding them smoothly through every single step of the mortgage and insurance application process. Consumers also frequently mention that communication is prompt and reliable, making complex financial decisions feel much easier to manage without encountering any unnecessary stress or confusion. Some reviewers were not happy with the service provided, noting frustratingly long delays without receiving any updates whatsoever, alongside experiencing unprofessional and dismissive email responses from certain advisers when trying to get assistance.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting how knowledgeable, approachable, and... See more

Service

Customers had positive experiences with service, consistently highlighting the professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisers for being... See more

Response time

People report positive experiences with response time, highlighting prompt and efficient communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently worked with Stuart Parkes as our Protection Adviser, and we honestly couldn’t be happier with the support we received. Stuart was incredibly helpful, responsive, and efficient — he rep... See more

Rated 5 out of 5 stars

Penny was amazing throughout our whole journey within buying our first house, she explained everything, helped us where we needed it and was accessible when we needed her. She made us feel more confid... See more

Rated 5 out of 5 stars

Emma Theaker was more than helpful in finding me the right mortgage. She put my mind at ease throughout the process and always took the time to quickly and clearly answer my many questions. Even after... See more

Rated 5 out of 5 stars

Our mortgage adviser Emma Theaker has been a great help from start to finish, very informative and guiding us to make the best decision for ourselves she done this by understanding us and our goals. V... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Meridian Mortgages are here to offer you expert mortgage advice whether you're buying for your first house, remortgaging, moving home or investing in a buy-to-let property.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

486 reviews

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No recent history of asking for reviews

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4.6

All reviews

(486)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Super helpful :)

Emma has been super helpful in supporting us to get the lowest possible deal for our renewal. Emma responds super fast and is always really friendly. I feel confident we have secured the best deal we could in the current circumstances, which we wouldn’t have been able to without Emma’s help.

19 July 2024
Unprompted review
Rated 3 out of 5 stars

Brilliant with Joe until he left…

My first experience was with a female mortgage advisor who spoke to us very belittling which I informed them on the feedback call they suggested someone else and we had Joe Florence and he couldn’t do enough for us he was brilliant and would have gained 5 star rating however after not returning my emails I emailed a generic email address only to be told he left. Nobody told us so I wasn’t impressed after that I felt things went downhill customer service wise.
Date of experience is approximately.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Thanks Emma and Meridian

I have now worked with Emma Theaker on a number of mortgages and have always found her to be the ultimate professional. Communication and response is always on point. Happy to recommend Meridian Mortgages and will continue to use them in the future

Ed

11 July 2024
Unprompted review
Rated 5 out of 5 stars

10/10 - Highly recommend Meridian Mortgages!!

We cannot thank Tom Bell and James enough for their invalued support and guidance during purchasing our first property!

We faced a number of setbacks during our house purchasing journey especially with incompetent mortgage advisors and were ready to throw in the towel until we were recommended Meridian Mortgages. We initially spoke with James who thoroughly assessed our case and we instantly knew we were in good hands as James had a wealth of mortgage knowledge and assured us they would be able to find us a solution unlike other mortgage advisors we had spoken to.

We were then passed to Tom who looked after us until completion, Tom worked tirelessly finding the right solution for us and was very quick to respond and answer any questions we had. He always kept us informed throughout the whole process so we always knew what was going on. We could tell that the team at MM really do know their stuff and they will be able to find you a solution when others can't!

I honestly can't thank James and Tom enough for finding us a solution so we were able to purchase our first home! We just wish we had found you sooner! Highly recommend Meridian Mortgages and we will 100% be back for our remortgage when the time comes!

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and Professionalism

I recently had the pleasure of working with Meridian Mortgages for my mortgage application, and I couldn't be more pleased with the process. They delivered great service from the beginning to the end, which made what is sometimes a difficult procedure seem easy and stress-free.

Thanks to Racheal, Penny, Arash, and James, my mortgage application was completed efficiently and without any hiccups. I had information and assistance at every turn. To anyone in need of a trustworthy and experienced mortgage broker, I heartily recommend them. They lead the industry in professionalism, knowledge, and exceptional customer service.

I'm grateful to Meridian Mortgages for making the process of purchasing a home so enjoyable!

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Penny and Rachael were fantastic when helping me secure a mortgage for my first home. They explained everything in detail and made sure I understood what I was signing up for and got a mortgage offer on my behalf very quickly. The process was very efficient and easy.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Sam Robinson has been brilliant

Sam Robinson has been brilliant. He has made my mortgage application experience go by calmly and has been super helpful with my questions and concerns. I'd have Sam everytime. Elyse Wiggington was spot on, helped me to pick which documents were needed and was very swift in her replies. Brilliant teamwork.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Penny was absolutely fantastic

Penny was absolutely fantastic. With this being my first home she understood this throughly and was a great help. She answered all my questions and explained everything in depth to make sure I knew what was happening and why. Would recommend her to anyone.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

A HUGE thanks to Rebecca …

A HUGE thank you to Rebecca for helping us sail through our mortgage process!
We first contacted Meridian and spoke to Rebecca for a quotation over a year ago before we knew where we stood to get an idea of where we were & had no hesitation to proceed when we were ready.
Rebecca guided us through the process so smoothly and her help and knowledge of products such as life insurance we needed helped so much especially with us being first time buyers. We can’t thank you enough for how easy you made it for us - would recommend and have already recommended a family member contact you for their upcoming move.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

A special thank you to Vicki Thank you…

A special thank you to Vicki Thank you for helping us secure a buy to let mortgage and a residential mortgage for our brand new dream home!
You made a potentially difficult and tiring journey easy to navigate. Your professionalism but also calm and friendly disposition were invaluable to this process. We never thought we would be able to do this as my husband is self employed, we didn’t know what interest rates were going to do, but we were able to get some really good rates! We are grateful and thankful. We will definitely use you again. Thank you to your team who also supported with buildings insurance and life insurance. All done so efficiently! Thank you Vicki - more than a job well done! Excellent service!

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Had our mortgage appointment with Keeley on Tuesday the 16th and our offer issued today! (25th). We are both over the moon! Thanks so much to Olivia too for working hard ensuring all our documents were in order and getting everything signed off. Thanks again to you both! I came across this company by chance and I was drawn in by the reviews on both Google and TrustPilot. I was reassured from the start that we had nothing to worry about in terms of our borrowing amount and reassured I could reserve our dream home. I am so glad I went with this company and I would not hesitate to use them again in the future. Both Olivia and Keeley have made this process unbelievably simple and they are an absolute asset to Meridian! Thanks so much!

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Emma and Team! :)

Emma Theaker was extremely helpful, personable and prompt in assisting us with our remortgage. Any questions or concerns were answered within a timely manor. They really helped us along the process of securing our mortgage. Thanks Emma and team.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Emma Theaker was Amazing

Emma Theaker was fabulous, she really supported us through your remortgage process and found us a lovely deal. It was the easiest transaction ever. Thank you !

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Kaylee Gibbins was an absolute gem…

Kaylee Gibbins was an absolute gem throughout our long bumpy process! Couldn’t not fault her, she was amazing!!! She IS what you call customer service and most definitely she deserves a praise by her team!
Thank you so much kaylee, wishing you the best x

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Penny from Meridian has been excellent in arranging all of this process for me. From previous horrible experiences with other brokers this process has been like night and day in terms of how smooth and stress free the whole thing has been. 10/10.

27 March 2024
Unprompted review

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