Evolve Financial Solutions Reviews 703

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, approachability, and efficiency, often highlighting their dedication to going above and beyond. The service is frequently described as excellent, with many appreciating the clear, responsive communication and the smooth, stress-free user experience provided throughout the process. People often feel guided and supported, noting the team's knowledge and genuine care. However, some customers were dissatisfied with the communication, citing slow responses, a lack of transparency, and instances where they felt their time was wasted. A few also mentioned feeling pressured regarding additional services like life insurance.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting professionalism, clear communication,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the efficiency, clear... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and efficient... See more

User experience

Customers consistently report positive experiences, highlighting a smooth and straightforward process from... See more

Based on these reviews

Rated 5 out of 5 stars

Paul has been absolutely amazing! He has been so efficient with our paperwork spending endless time to support us. He has been so approachable when we’ve had queries and has got back to us almost... See more

Rated 5 out of 5 stars

I can’t recommend Emma S at Evolve Mortgages enough! From start to finish she has been an absolute joy to deal with. She has such an infectious, bubbly personality that immediately puts you at ease,... See more

Company replied

Rated 5 out of 5 stars

In the current financial market trying to get a mortgage can feel daunting. Alex and Adam were such a breath of fresh air. Clear and responsive communication. Practical and helpful - a dream team. We... See more

Company replied

Rated 5 out of 5 stars

Working with Ashley W at Evolve has been absolutely brilliant. He’s knowledgeable, proactive, and genuinely goes above and beyond for his clients. Ashley kept us updated every step of the way, explai... See more

Company replied


Company details

  1. Mortgage Broker
  2. Alternative Financial Service
  3. Financial Consultant
  4. Insurance Broker
  5. Non-Bank Financial Service
  6. Real Estate Agents

About Evolve Financial Solutions

Written by the company

Evolve Financial Solutions are Fee-Free Mortgage and Protection Advisers with a head office based in Ipswich, Suffolk. With remote advisers covering the whole of the UK, we've got you covered no matter where you are!

Evolve Financial Solutions work with many regional and national new build developers, so the process of purchasing a new build home is second nature to us and we'll work with you to ensure you're kept in the loop with regular updates and advice.

As well as being experts in the new build sector, we also deal with a variety of adverse lending scenarios.

We also have availability to various protection insurances for your mortgage, home, your income and of course your life.

Our services and expertise doesn't stop there, each year we help 1000's of first time buyers get onto the property ladder; we assist with remortgaging or home movers. We also assist with buy-to-let investments along with expansion of landlord portfolios.

We'll never charge you a penny for our services!

• New Build Specialists
• Home Buyer Schemes
• First Time Buyer Support and Guidance
• Remortgage
• Buy-to-Let
• Adverse Lending
• Income Protection
• Life Insurance
• Critical Illness
• Buildings & Contents Insurance


We have thousands of mortgage deals available to us from over 90 lenders.
READ OUR CASE STUDIES!
We are open 7 days a week!


Contact info

4.9

Excellent

TrustScore 5 out of 5

703 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Evolve throughout the process of buying a house and remortgaging properties, started with Jayden Malhi and Darren Philp and Laura Shackle excellent team they were very professional and very helpful with amazing communication throughout the whole experience. Special thanks to Darren philp . We would highly recommend Evolve and definitely look to work with them again! We are very happy.💯💯
Thank you again.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Paul and Cailey

Paul has been absolutely amazing! He has been so efficient with our paperwork spending endless time to support us. He has been so approachable when we’ve had queries and has got back to us almost immediately at all hours/days!

We couldn’t reccomend Paul and Cailey enough, honestly amazing and wouldn’t use anyone else!

Thank you Paul and Cailey

6 March 2026
Unprompted review
Rated 5 out of 5 stars

A big thanks to Chris & Ollie from…

A big thanks to Chris & Ollie from Evolve FS - they made the whole process as smooth as possible from start to finish. Not having to worry about the mortgage side of things was such a blessing! Would recommend 100%.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, easy, and understanding.

From start to finish the process has been fluid and easy to understand with any questions answered promptly.

Both Kayleigh and Rebecca (with the later addition of James) helped with any issues and outlined all information regarding the product so that it was understood and we’re all friendly, professional, and willing to go that extra step for us.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Evolve Financing -Jayden Malhi has been excellent to us

Jayden Malhi has been excellent to us. He is cheerful, kind and always accessible to us. He is very detailed and professional financial consulting with great communication. He is the best we have spoken to and we are grateful for his advice, support and patience.
We wish him all the best in all his endeavours.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

As first-time buyers

As first-time buyers, we couldn’t have asked for better support. Steve and Stuart were always quick to respond & incredibly helpful during a process that wasn’t the most straight forward due to facing two valuations that didn’t come back as we hoped but the knowledge & advice we received regarding next steps made all the difference. Thanks again to you both & would highly recommend Evolve to anyone in the process of buying a house!

2 December 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

We’re so pleased to hear that, as first-time buyers, you felt fully supported throughout the process. Navigating those unexpected hurdles can be stressful, and we’re glad our advice helped you move forward with confidence. Thank you again for your kind words and for recommending Evolve to others.
Wishing you all the best in your new home!

Rated 5 out of 5 stars

We cannot recommend enough

This is the 2nd time we have used Evolve and we honestly wouldnt go anywhere else for mortgage advice. This time we have been assisted by Hayley Jones and Cailey Cooper, they are so knowledgeable, understanding and you can tell that they really care about their clients. Thank you so much for helping us buy our dream home x

30 November 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

We’re delighted to hear that your experience with Hayley Jones and Cailey Cooper was so positive.
We’re thrilled to have played a part in helping you secure your dream home, and we’re grateful for your continued trust in our team. If you ever need anything in the future, we’re always here to help.
Congratulations again on your new home!

Rated 5 out of 5 stars

Megan provided excellent first class…

Megan provided excellent first class advice during our scouting for properties in Grantham's Manthorpe Chase development by Allison Homes. Excellent communication and assistance.

1 November 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

Thank you so much for your wonderful review! We’re delighted to hear that Megan provided first-class advice and support during your search in Manthorpe Chase. Excellent communication is something we pride ourselves on, and we’re thrilled this was reflected in your experience. If you need anything further, we’re always here to help.

Rated 5 out of 5 stars

foreigner, fist time buyer, overseas gift money

As a foreigner working in the UK on a sponsorship visa and need deal with overseas gift money, I was very nervous before starting the process. But I was so lucky to meet Leigh and her team. They were professional, meticulous, and attentive to every little detail I had. Thank you so much! It was a fantastic experience!

20 September 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

Thank you for taking the time to share such a thoughtful review. We understand how daunting the process can feel, especially when managing overseas gift funds, and we’re so pleased that Leigh and the team were able to put your mind at ease. Your kind words mean a lot to us. We’re delighted it was a fantastic experience for you!

Rated 5 out of 5 stars

Leigh who was amazing…

A shout out to Leigh who was amazing throughout our mortgage application!
Nothing was ever to much and her knowledge was amazing too!

When we need to come to re-mortgage we will be coming back to Evolve!

Also Lois has been fab too! :)

20 November 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

Thank you for your lovely feedback! We’re thrilled to hear that Leigh was amazing throughout your mortgage application and that Lois was such a great support too. It’s fantastic to know you felt well looked after every step of the way. We’d be honoured to help again when it’s time to remortgage!

Rated 1 out of 5 stars

Poor communication and customer…

Poor communication and customer service. I contacted a housing association about their shared ownership homes. They advised that I would need to go through a financial assessment with Evolve Financial Solutions. Evolve asked for my availability, so I sent them a list of times I would be available...and they called me during a period I was not available.

After I spoke to them, they said I'd receive an email asking me to upload some documents. That email never came. Several days passed and I emailed them to ask some questions. They replied with, "We have requested documents for you to upload onto the portal and still not received these". That was a rather rude reply considering they had never sent me the email necessary to create the account needed to upload them to the portal.

3 November 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

We understand how frustrating this situation must have been, and we apologise for the confusion regarding your availability and the missing email link. We appreciate you bringing this to our attention, as it allows us to address the issue and improve our processes.

Please be assured that we are currently liaising with you directly to resolve this matter, and we remain keen to continue working with you to complete your assessment smoothly.

If there is anything further you need in the meantime, please don’t hesitate to let us know. Thank you again for your patience and for giving us the opportunity to put things right.

Rated 5 out of 5 stars

Mortgage advice at it’s best!

I had a fantastic experience with evolve. Specially to chris tanner and his team. For helping me and my wife for our mortgage. They are very professional and very helpful in every step of the process on buying our dream family house. I would definitely highly recommend evolve
Very friendly and very helpful and knowledgeable!
Thank you evolve!

17 November 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

Thank you so much for sharing your experience! We’re delighted that Chris and the team could support you and your wife through the process of securing your dream family home. Your kind recommendation means the world to us. We’re so pleased you found us friendly, knowledgeable and helpful at every stage. Thank you for choosing Evolve!

Rated 5 out of 5 stars

Me and my partner had a rocky start to…

Me and my partner had a rocky start to the process purchasing through shared ownership. The process took much longer than expected and hit lots of hurdles however Bradley Rumbellow was outstanding , organised and professional. We could not recommend Bradley enough for securing a mortgage for me and my family .

10 November 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

Thank you for your brilliant review. Shared ownership can sometimes bring a few bumps along the way, and we’re so glad Bradley was able to guide you through the challenges with professionalism and organisation. Your recommendation is greatly appreciated. We’re thrilled to have helped secure a mortgage for your family!

Rated 5 out of 5 stars

I had an amazing experience working…

I had an amazing experience working with Stephen and Stuart. From the very begining, they were professional, knowledgeable, and incredibly supportive throughout the entire process. They took the time to clearly explain all my options, answered with patience, and always made sure I fully understood each step. Thanks to threir expertise and dedaction, the whole process was smooth and stress-free. I would highly recommend their to anyone looking for a reliable, trustworthy, and efficient mortgage broker. It was a pleasyre working with Stephen and Stuart!

11 November 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

Thank you for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that Stephen and Stuart provided a supportive, clear and stress-free experience from start to finish. Your kind words about their professionalism and dedication mean a lot. It was a pleasure helping you!

Rated 5 out of 5 stars

Me and my partner are first time…

Me and my partner are first time buyers, we were unaware of where to even start. Hayley has been amazing from start to finish. I don’t have a great credit profile, and we have gotten our first ever mortgage offer. Every bump in the road got crossed. Cayley also has been super helpful. Would happily use Evolve forever from now.

10 November 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

Thank you for your fantastic review! Buying your first home can feel overwhelming, especially with credit challenges, and we’re so happy Hayley and Cayley were able to guide you through every bump in the road. Congratulations on your first mortgage offer! We’d be thrilled to support you again in the future.

Rated 5 out of 5 stars

A fantastic experience all round!

A fantastic experience from start to finish. Leigh was really helpful and knowledgable and explained every step of my mortgage application clearly and was quick to respond to any queries I had. A huge thank you for making my house move journey as smooth as possible!

7 November 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

Thank you for your wonderful feedback. We’re delighted to hear that Leigh was so helpful, responsive and clear throughout your application. Making your home move as smooth as possible is always our goal, and we’re so pleased you had such a positive experience. Thank you for choosing Evolve!

Rated 5 out of 5 stars

Amazing!

My mortgage broker Hayley Jones was absolutely onpoint the service was incredible throughout the whole process. We found Evolve professional, very approachable and accommodating. We were kept informed every step of the way, we knew that Hayley was working in the background for us throughout. It’s been a great experience working with them and would highly recommend them

3 November 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

Thank you for your lovely review! We’re thrilled to hear that Hayley provided such an incredible level of service and kept you fully informed throughout the whole process. We’re pleased you found us professional, approachable and accommodating. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Superb Personal Service - Thank you Alex and Adam

In the current financial market trying to get a mortgage can feel daunting. Alex and Adam were such a breath of fresh air. Clear and responsive communication. Practical and helpful - a dream team. We always felt guided and supported through the process. And a personal call to tell us we had a full mortgage offer. They go the extra mile and are on your side. No gimmicks or trashy sales talk. Honest, professional and kind. We cannot thank them enough!

2 November 2025
Unprompted review
Evolve Financial Solutions logo

Reply from Evolve Financial Solutions

Thank you for such an amazing review! We know how daunting the mortgage market can feel right now, so we’re delighted that Alex and Adam were able to bring clarity, support and reassurance throughout your journey. Your comments about their honesty and kindness mean a great deal. We’re thrilled you had such a positive experience!

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