Pure Retirement Ltd Reviews 

The transaction was easy and our application form was followed up by a personal phone call. Communication was very good throughout.

Staff were very knowledgeable about the product,helpful, courteous, polite and nothing was to much trouble for them.

The ease of applying for the loan and the amount of security required to access my account was very reassuring.

Very friendly staff and good service

I was contacted personally after completing my request to withdraw my drawdown. The lady was very thorough and courteous and ensured all details were correct . The transaction was swiftly completed. First class service.

All very efficient

Seemed an overly long and officious process for an existing mortgage customer. My old banking contacts tell me the fca do not require a new valuation if the existing one is more than 6 months old and given the property was a new build 2 years ago and with solar/battery and Sharps built in wardrobes since, with a total proposed mortgage of only 20% of original purchase price, the insistence on a new valuation seemed unnecessary. That caused delay as well as extra cost.

No trouble at all great service

Has always been easy but online is even easier

I was particularly impressed and grateful for how the staff that I spoke to accelerated the drawdown process, which was extremely important on this latest occasion. The only thing stopping me giving a 5-star rating is the cost of servicing the loan and early repayment charges.

The whole process was dealt with very smoothly. Altogether a satisfactory experience.

Very professional,dealt with my request very quickly and funds received as agreed on time.

Always a good experience but on this occasion I had the most fantastic experience due to the ‘Angel’ on the other end of the phone who helped to put through my request in record time because of my serious health issues.

Friendly, professional advice tailor made to meet our expectations and requirements

Very helpful and thorough with everything, staff were very good at explaining thing's i didn't understand.

Good flexible product. Cannot comment on mortgage rates but seem reasonable .
Transparent and informative online account and statements are clearly laid out .

Too many letters before the money came through.
Also - why oh why did everything come in duplicate, thus wasting paper which I imagine was not recycled? Do you not consider the planet and the waste? Please in future use less paper and use recycled paper. I was truly shocked by the waste. We are in an environmental crisis and we all have to do our bit to improve matters.

In all the time I’ve had to speak to a member of staff at Pure Retirement they have always been very courteous and helpful.

It’s all in the name.Pure Retirement
No issues no over complicated documents Very helpful staff. Each call was productive.