Menē Reviews 

1,416
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, timeless design, and beautiful craftsmanship of the pure gold and platinum jewelry collections available. Many people also highlight the prompt shipping methods, secure packaging, and exceptionally helpful customer service team members. Conversely, a small portion of people felt dissatisfied with product sizing or unexpected weight discrepancies. Some customers noted concerns regarding items arriving under the advertised weight or experiencing minor difficulties with specific design elements like clasps. A few consumers expressed that pricing models and markup values required careful attention during purchases.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the beautiful craftsmanship, rich tones,... See more

Quality

Reviewers highlight positive aspects of quality, frequently expressing deep satisfaction with the exceptional... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are super... See more

Order

Clients share satisfaction on order processes, highlighting fast shipping, seamless delivery, and outstanding... See more

Price

Customers had mixed feelings regarding the price, with reviewers praising great deals and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of your company since it's inception and have never been disappointed with any thing I ordered. your tracking of shipments is really superb,I can follow my merchandise on a dai... See more

Rated 5 out of 5 stars

I recently purchased a 24K rose-design gold ring from Mene, and the entire experience was excellent. The ring arrived quickly, was packaged securely, and the craftsmanship is beautiful. My wife absolu... See more

Rated 5 out of 5 stars

I have been buying gold and platimun from Mene for about 3 years. I have never had an issue with any of my pieces. I love checking in on my dashboard and seeing my account grow. My first purchases a... See more

Rated 5 out of 5 stars

I've been their customer since 2018 and own several 24K gold jewelries. I love the quality and the style, but the biggest selling point is their gold jewelry is all 24K. And now, they're coming out w... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Menē crafts 24 karat gold and platinum investment jewelry™ that is transparently sold by gram weight. By combining innovative technology with timeless design, Menē restores the ancient tradition of jewelry as a store of enduring value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,416)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The chain arrived on 9/23

The chain arrived on 9/23. I opened the box and it was beautiful. I hooked it on my neck and within four hours it fell off. The clasp is very delicate, so 2480 dollars down the drain. Beware if you buy and replace the clasp.

22 September 2024
Unprompted review
Menē logo

Reply from Menē

Dear Douglas,

Thank you for reaching out about your experience. We are very sorry about the quality of your new chain. The best thing to do when this happens is to contact our Customer Care team so that we can assist with a replacement or repair.

Please email service@mene.com to the attention of our Vice President of Customer Care so we can help you fix this.

Sincerely,

Menē Customer Care

Rated 5 out of 5 stars

Mene has great concept of investment jewelry

Mene has great concept of investment jewelries, recently placed 2 orders of platinum items, very satisfied with both orders. I wanted to have some platinum jewelries, but the price was high and not much to choose from until found Mene, Mene has a large fairly priced platinum collection, all items I orders are gorgeous with superb craftsmanship . Will definitely return for more in near future.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Mene Excellence.

Not only products are excellent, so is the service. I feel Mene Customer Service care about clientele. They respond quickly .

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely lovely

Absolutely lovely. The first ever Virgo pendant that I have loved from the 1st sighting. It’s very well made and it’s double sided which is a rare find.

28 August 2024
Unprompted review
Rated 2 out of 5 stars

The pictures on the website is…

The pictures on the website is enlarged. Actual size is much smaller. Zodiac pendant is size of a dime. Very very small. Quality of the zodiac sign is very very poor, it's like drawing of a child 2 years old.

24 August 2024
Unprompted review
Menē logo

Reply from Menē

Dear Andrei,

Thank you for reaching out. We are sorry about your experience with the Zodiac Pendant. Please get in touch with us at service@mene.com with "Trustpilot Review" in the subject and photos of the pendant attached so we can help you.

Our Terms of Service includes the following clause about our product photos:

"Please note that some Menē products may appear slightly larger or smaller than their actual size due to screen defaults and photography techniques. Other Products may be represented at a larger size than their actual size to clearly show details or smaller than their actual size to show the entire item."

Sincerely,

Menē Customer Care

Rated 5 out of 5 stars

I like their business model

So they breakdown the prices by the value of the gold and the fees associated with making and selling the jewelry. Surprisingly, the fees are pretty reasonable. They even guarantee to buy back the jewelry for 90% of the current gold value. It's nice to know that you're not paying too much over that gold value when you're investing in gold jewelry.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

I want to thank Mene customers service…

I want to thank Mene customers service for helping me in finding my girlfriend’s correct ring size. They were very patient with me and I was able to exchange the ring size until I got the right size. Great experience and beautiful products. My girlfriend was very happy for her birthday I got her something special and unique.

19 May 2024
Unprompted review
Rated 4 out of 5 stars

Good Quality and Customer Service

I like the quality of their gold and they have a very responsive CS. However, I think they can go cheaper on the shipping cost or at least present more options during the checkout. A 500 dollar minimum for free shipping could be too aggressive in our current economy. I think they can go with a lower number.

23 May 2024
Rated 5 out of 5 stars

I love Mene , it’s gorgeous

I love Mene and been their customer for several years now. I have ear rings, chains bracelets, charms, pendants and love every piece of jewelry. They make. The Quality of work and the finishing is excellent. The weight of the product is good and though it is 24K , it is fairly strong. I never had any problems with the jewelry or shipping so far. These are timeless beautiful pieces and most people who notice them on me and my daughter love it. The jewelry is beautifully made, it's dainty yet strong.
Rose Mary ( USA)

10 June 2024
Unprompted review

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