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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the exceptional customer service. Many people appreciate the transparency in pricing and the smooth processing of their orders. Consumers frequently highlight the beautiful craftsmanship and the timeless design of the jewelry, noting the rich tone of the 24k gold. However, some customers were not happy with the pricing, mentioning discrepancies in the charged fees. A few other people also felt that the weight of the items received did not meet their expectations, leading to dissatisfaction with the product.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the beautiful design and... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting beautiful pieces,... See more

Customer service

Clients share positive opinions on customer service. Many customers consistently praise the helpfulness and... See more

Price

People report ambiguous experiences with price. Many customers appreciate the transparency in pricing and the... See more

Order

Users describe positive interactions with order. Many customers express satisfaction with receiving their... See more

Based on these reviews

Rated 5 out of 5 stars

I've purchased about dozen Mene gold jewelries starting back in around 2019 and have always been very pleased with my purchases. Their quality is excellent along with their customer service. They're... See more

Rated 5 out of 5 stars

I've ordered 3 pieces from Mene and the first two orders were processed smoothly and we love the quality. The third order had a hiccup and much to my appreciation, the management team really came thr... See more

Rated 5 out of 5 stars

I needed a replacement for the wedding band that I recently lost. I spoke with Jan Lopez (customer care agent) and she arranged for me to get the platinum ring I wanted in a 7.75 size with a specific... See more

Rated 5 out of 5 stars

I have been buying gold and platimun from Mene for about 3 years. I have never had an issue with any of my pieces. I love checking in on my dashboard and seeing my account grow. My first purchases a... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Menē crafts 24 karat gold and platinum investment jewelry™ that is transparently sold by gram weight. By combining innovative technology with timeless design, Menē restores the ancient tradition of jewelry as a store of enduring value.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 87% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Investment grade jewelry (long time customer)

Mene is a great concept and has beautiful pieces. But you have to keep an eye on the price of gold/Plat when you execute your purchase. Also, when buying earrings, recently the backs were no longer of good quality so you have to replace them, for safe ear lobe attachment:)

15 April 2026
Unprompted review
Rated 5 out of 5 stars

The ring is perfect

The ring is perfect. It is very solid even underneath. The back of the ring is thick and as wide as the rest of the ring. It feels very substantial and heavy. I just cannot imagine anyone being disappointed. The color is so rich that it literally took me weeks to get used to. I often look at it and admire it.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Traded my mene platinum chains and pendant in for store credit on gold chain and pendant all went very smooth
The narrow Figaro chain and dove of peace pendant met my expectations and then some.

2 April 2026
Unprompted review
Rated 2 out of 5 stars

Not worth the markup over spot

I paid 30% above the gold spot price, expecting that premium to reflect quality craftsmanship — but I’m not convinced the workmanship justifies the markup. To make matters worse, when I weighed my chain on a certified scale after it arrived, it came in nearly a gram under the listed weight. That’s not a minor discrepancy; it’s a significant issue for something you’re paying a premium price for. Poor quality control and inflated pricing make it hard to recommend.

3 March 2026
Unprompted review
Menē logo

Reply from Menē

Hi JD,

Thank you for reaching out. We're sorry that your Menē experience did not meet your expectations. Please contact us at service@mene.com with "TrustPilot Review" in the subject so that we can investigate what happened and help you.

We will review your order to ensure we did not make a mistake with its weight.

Because we handcraft every Menē piece, there may be a weight fluctuation of up to 1 gram from the advertised weight per Crafted-on-Demand piece. We disclose this information on our website to ensure our customers are aware of it before they place an order.

Sincerely,

Menē Customer Care

Rated 5 out of 5 stars

The earrings are beautiful

The earrings are beautiful, first and foremost; I have to my fiancée on Valentine’s Day and she loved them. As an investor myself, I love the apps portfolio tool, price tracking, and simple by back program as stated in the terms - it gives me the additional security behind the gift itself. Will for sure be ordering again!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the Amour Medallion

I purchased the Amour Medallion. Its actually very beautiful seeing it in person. They have great customer service. You can feel the difference between 24k and anything less than 24K. I would recommend them.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Gold Rose ring

I recently purchased a 24K rose-design gold ring from Mene, and the entire experience was excellent. The ring arrived quickly, was packaged securely, and the craftsmanship is beautiful. My wife absolutely loved it. We’re very happy with the quality and service, and we’ll definitely be doing business with Mene again

1 February 2026
Unprompted review
Rated 3 out of 5 stars

My first order good second not so much

My first order of the discus earrings 24k was great. My second order of the 24k kotinos pendant was disappointing. It is a beautiful piece but weighed in a full half gram less than advertised. I expect minor weight fluctuations, but a half a gram. That’s disappointing to say the least. I feel cheated on this piece

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Timeless Design & Exceptional Quality

Timeless Design & Exceptional Quality

The 24-karat St. Christopher pendant from Menē is outstanding in every way. The craftsmanship is excellent, and the gold has that rich, warm tone you only get with true 24k gold. The design is classic yet refined—solid and substantial, while still comfortable to wear.

What I especially appreciate is the combination of meaning and value: a piece of jewelry with real symbolic significance that can be worn daily and at the same time represents a tangible store of value. Packaging and delivery were also first-class.

A clear recommendation for anyone who values uncompromising quality and timeless gold jewelry.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Good place to shop 24k jewelry

I ordered multiple items from Mene.com and always received my order. Customer service was always helpful when I call.
Good time to order is when there is price discounts which is usually happens during any holiday.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been a customer of your company…

I have been a customer of your company since it's inception and have never been disappointed with any thing I ordered. your tracking of shipments is really superb,I can follow my merchandise on a daily basis. keep up the great customer service, and I'll be a forever client.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

All around great company

All around great company. From craftsmanship to customer service to shipping, I am very pleased.

I ordered a ring for my wife college graduation. I ordered the wrong size. I called to inquire about a quick turn around return. They worked with me to get a new ring and a refund in about 7 days. They also worked the shipping to get here the morning of the graduation ceremony. The ring is beautiful, my wife will love it!

Very grateful this purchase, return and repurchase worked out as well as it did.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Above and Beyond

Ordered various jewelry items for regular delivery. Then, booked travel on short notice. Called Mene to delay delivery due to signature requirement. Customer service did me one better expediting delivery before my travel. Thanks Mene!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Love Mene!

I have been buying gold and platimun from Mene for about 3 years. I have never had an issue with any of my pieces. I love checking in on my dashboard and seeing my account grow. My first purchases are up about 130%. Very exciting! Beautiful packaging as well. I researched several companies before I decided on Mene. I found you get more gold for your money compared to similar sites.

15 December 2025
Unprompted review

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