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MelodyMaison Reviews 

25,737
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,792 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, beautiful design, and sturdy overall quality of the furniture and decorative mirrors they purchase. Many people also mention that items arrive securely packaged and offer fantastic value for money given the affordable prices paid during sales. Some reviewers were not happy with unexpected discrepancies between the online photos and the actual items received. Consumers noted that certain products appeared in a significantly different color or looked entirely unlike the marketing images displayed on the website. A few buyers also experienced frustrating delivery delays or received damaged goods that required prompt replacements.

What people talk about most

Product

Users describe positive interactions with product, highlighting the stunning design, sturdy build, and great... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture and products are beautifully made,... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting promptness and careful... See more

Order

Consumers find order to be positive, highlighting prompt deliveries and straightforward transactions. Many... See more

Price

Reviewers mention positive feedback about price, highlighting great value, sales, and items being much... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LARGE BLACK CURVED SQUARE ARCHED OVERMANTEL MIRROR. Was as expected from the website. Opens the room and looks stylish with its rounded edges- giving an unexpected feature to a classic shape. Looks g... See more

Rated 5 out of 5 stars

The console table arrived well-packed, although some of the packaging appears to be plastic foam, which cannot be recycled, as far as I know, so is difficult to get rid of. The table itself is just... See more

Rated 5 out of 5 stars

The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few... See more

Rated 5 out of 5 stars

Item arrived very quickly, packaged really well. The mirror itself is gorgeous, brought for my daughter's tattoo studio, and it is perfect. Proper statement piece. Thank you. Always impressed with the... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Home Goods Store
  5. Mirror Shop

Written by the company

Melody Maison is an interiors business, specialising in furniture, mirrors and home decor. Founded in 2006, Melody Maison is based in Doncaster, South Yorkshire and has a showroom open on weekdays, where you can view products in person or click & collect your order. Melody Maison offer Free Delivery on orders over £100 & 200 Day free returns. Melody Maison's friendly customer service team are available to contact via phone, email or live chat and are available to answer any questions you may have. With 20 years of experience, Melody Maison strives to offer quality products at affordable prices and provide customers the best shopping experience possible.

Melody Maison Limited

Written by the company

Customer Service is our number 1 priority.
Our promise to you is to provide the smoothest and most stress-free purchase you have ever experienced over the internet, with fabulous customer service at every step of the way. You only have to read our reviews to realise we treat every customer with the upmost respect that they deserve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(25,737)

1,711 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tissue box holder

I ordered the brass metal look alike tissue box container. It arrived on time and looks as it did in the picture. It is perhaps a bit larger than some people might like to have on their side or dressing table so check the measurements.

30 July 2026
Rated 5 out of 5 stars

Lovely products but raising queries needs improvement

Always a good experience with this company - my only gripe would be the wait times if you have to raise a query. My purchase arrived and it was slightly damaged so I wanted the matter resolved as quickly as possible. However, I had to wait up to 48 hours for each response, which was frustrating. The products overall are very good, but there should be a faster process in place for damaged items.

20 July 2026
Rated 5 out of 5 stars

First time I have bought from Melody…

First time I have bought from Melody Maison, I ordered a bookcase which I assumed as it was so cheap would be flat pack- it was not, solid well made and a lovely bookcase!

Pictures and description accurate, delivery was swift and driver was very helpful

Definitely a treasure trove that I will use again!

Thank you

29 July 2026
Rated 5 out of 5 stars

Mirror

Mirror came next day gorgeous however I had mistakenly ordered two rang cancelled 2nd one received refund within one week over the moon 🥳

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent customer experience from start to finish. The delivery service was fast, efficient and seamless, with an extremely well-organised and professional team. I’m very pleased with my order and would highly recommend Melody Maison.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

The drawers were very poor quality and…

The drawers were very poor quality and were extremely difficult to put together. Would not recommend

24 July 2026
MelodyMaison logo

Reply from MelodyMaison

Good Afternoon Thank you for taking the time to leave your review. I am so sorry and surprised to hear this. The Hales range furniture continues to be our best selling flat pack range, I am so sorry that this has not been your experience. If we can be of assistance please contact our customer service team directly.
Best Wishes
Emma

Rated 1 out of 5 stars

Item colour was so much darker than…

Item colour was so much darker than picture suggested. Tried to repack into original box and absolutely impossible.
Forced to keep an item we don't like 😒

29 July 2026
MelodyMaison logo

Reply from MelodyMaison

Good Afternoon Thank you for taking the time to leave your review. I am sorry to read this. We did indeed confirm that we could arrange a collection of your order for a full refund. We also asked for images to check that the correct item had been sent out to you to which you replied that you had kept the item for another purpose, we would not force you to keep an item that you were not happy with, As you did not respond to our last email we believed the matter was closed. I am sorry that you remain unhappy with this and will contact you directly
Thank you
Emma

Rated 5 out of 5 stars

Sooo good ❤️

This is my second mirror from MelodyMaison.
Both are fabulous quality and style👌
Also brilliant efficient delivery 👍
It has been a pleasure purchasing with this company 🥳
I certainly would recommend and I will continue to purchase 😊 ♥️🥳

12 August 2026
Rated 3 out of 5 stars

Fab furniture & great customer service, delivery is a big no

Customer service on the phone were very helpful and easy to contact. The furniture I received was fab quality and looked wonderful. Delivery was a big NO! Rude and unhelpful delivery driver with no ability to bring the item to the door. I understand on the terms it says they’re liable if they come inside the property but I think this needs to change. We hurt ourselves trying to unwrap and distribute the palette on the side of the road as it was too big and too wide to bring through any regular door

23 July 2026
MelodyMaison logo

Reply from MelodyMaison

Good Morning. Thank you so much for placing your order with us and for taking the time to leave your review. As this was a day of choice furniture order we do have to send this via our pallet delivery service. This is kerbside delivery only, which does then mean the customer has to unwrap and take the furniture into the property and then dispose of the pallet. I am sorry to hear that the driver was rude, please accept my apologies. With our standard delivery service we would deliver your order to you ourselves and place this through your front door for you,
I hope everything is ok with your order and I will send you an email to check in with you,
Best Wishes
Emma

Rated 5 out of 5 stars

Beautiful mirtor

Ordered a large round mirror. Delivery was quick and well packed. Mirror is beautiful and looks lovely in my bedroom. Would not hesitate to order from them in the future

27 July 2026
Rated 1 out of 5 stars

MISSING ORDER I haven't received my order that I…

I haven't received my order that I ordered 3 weeks ago. I have been told By Melody Maison to keep an eye on the tracking as they have sent my parcel and confirmed the delivery address us correct. Delivery company have confirmed the item is lost and I am still waiting for a response from Melody Maison.

11 August 2026
Unprompted review
MelodyMaison logo

Reply from MelodyMaison

Good Morning. Thank you for taking the time to leave your review. I can see that my colleague is waiting on an update from our courier service regarding your order. As we work a few days behind on emails I can see your emails in the inbox and will bring you to the top of the queue to deal with.
Best Wishes
Emma

Rated 1 out of 5 stars

Poor quality mirror

The mirror I ordered is very poor quality and was £80. The reflection is completely distorted. I’ve never seen such a mirror. I emailed the company to ask to return it on Friday, still waiting for a response. It’s Tuesday so I’ll wait a few more days.

7 August 2026
Unprompted review
MelodyMaison logo

Reply from MelodyMaison

God Morning thank you for placing your order and for leaving your review. I am sorry to hear this. We have not yet reached Friday's emails, please accept my apologies that you have not yet received a reply. I will attempt to contact you directly straight away to resolve,
Best Wishes
Emma

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