Medivet  Reviews 

17,715
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the caring, welcoming, and exceptionally knowledgeable staff who handle pets with great gentleness, providing a reassuring and supportive environment during every single visit and emergency. People also deeply appreciate the thoroughness of health checks, clear communication from the veterinary team, and efficient scheduling for urgent medical needs. Some people were dissatisfied with the high costs, expensive medication pricing, and unexpected price increases for routine treatments and ongoing animal care. Reviewers noted that prescription fees and medication markups can be considerably expensive compared to alternative online options.

What people talk about most

Staff

Consumers find staff to be exceptionally friendly, welcoming, and knowledgeable. Reviewers frequently... See more

Service

Reviewers highlight positive aspects of service, noting that staff are very efficient, friendly, and provide... See more

Customer service

People report positive experiences with customer service, highlighting prompt assistance and empathy during... See more

Price

Reviewers mention negative feedback about price, highlighting excessive costs and a lack of billing... See more

Product

Clients share ambiguous opinions on product offerings and medication pricing. While some reviewers expressed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient with excellent friendly staff. Good knowledge about our two 8 year old Rabbits which have always been cared for by this practice. Victoria Woods provided us with common sense advice reg... See more

Rated 5 out of 5 stars

We brought our 2 dogs for a planned castration. To very different dogs with 2 very different personalities but who adore each other. The staff looked after them extremely well giving one to one care a... See more

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(17,715)

2,588 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful advice

I asked for advice regarding suitable food for our dog who is now elderly and has few teeth left. Medivet put me in touch with a supplier of soft food for senior dogs.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

everyone is so friendly and helpful …

everyone is so friendly and helpful the vet was very concerned that the procedure needed was very costly
and looked back on my dogs record and found that my dog had blood recently and that was still viable to use keeping the cost down. The family have been with these vets for over 30 years and even though the vets change the standards do not and I cannot thank them enough for the care they take of my dogs and us.
unfortunately their Llantwit branch has limited appointments and I have to drive to Cowbridge but I would rather do that than change vets

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great 👍

Nice. Welcome at reception and the two ladies who gave my dog his injections were absolutely fantastic and very professional considering how lively my dog is at the vets they handled him brilliantly and were very understanding and helpful. Thanks from Mark and Miko ..😊🐶

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant as usual

Brilliant as usual, great staff, fantastic vet Mitch. Wouldn't go anywhere else. Most of all, I never feel we're being overcharged or they're trying to upsell!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

The entire team was friendly, caring, and professional.

This was our first visit to Medivet Kenton, and we couldn’t be happier with the experience. The entire team was friendly, caring, and professional. They made us feel welcome, treated our cats with great care, and explained everything clearly. We felt our pets were in excellent hands from the moment we arrived. Thank you for the wonderful service—we’ll definitely be returning and would highly recommend Medivet Kenton to others.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service as always at Heswall Medivet. The vets are lovely, so gentle and calm with the animals in their care and they are thorough at their 6 month check ups. I know my dogs health is in really safe hands, I have complete faith and trust in this practice, I know they will always put the animals first not money.
They are attached to Celandine Wood Animal Rescue, and they are also the local wildlife vet, treating injured wildlife that people find and bring to them.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good professional service as…

Very good professional service as usual.

I just would like the medications, tablets etc to be priced more competitively and so not have the need to buy elsewhere, this would also enhance income for the practice.

22 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look