Medivet  Reviews 

17,707
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and veterinary teams for being exceptionally kind, caring, and highly professional during both routine checkups and stressful emergency visits. People genuinely appreciate how professionals successfully put nervous animals completely at ease, handle difficult situations smoothly, and always explain every medical procedure thoroughly to concerned owners. Some reviewers were not happy with high prices, unexpected fees, and sudden cost increases for various routine treatments and essential animal medications. Consumers also mentioned occasional rushed appointments, delayed waiting times, or communication difficulties when trying to secure necessary prescriptions promptly.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their lovely, friendly, and helpful demeanor.... See more

Service

Customers consistently note positive experiences with service, describing the staff as lovely, friendly, and... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently friendly... See more

Price

Reviewers mention negative feedback about price, consistently reporting that fees and medical costs are... See more

Product

Users describe ambiguous interactions with product, noting mixed feelings about the items provided. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

Excellent service. My cat had an injury which they were able to get us in to see him within an hour. Ellie was amazing (thank you) and offered excellent care and treatment. My first experience with Me... See more

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

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4.6

All reviews

(17,707)

2,578 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No Vet available at all.

I have always had great service from Pontefract Medivet. The staff are lovely. Sadly this changed today. I requested some more pain medication last Thursday for pickup Monday and was told they’d action this. I rang on Monday (today) to find they hadn’t got a Vet at all to sign the prescription off. In fact they’d had NO VET since Thursday !! I wasn’t told that on Thursday ! I’m quite shocked by this. I was told they could try another practice for the meds but it wasn’t guaranteed. So it looks like I’m looking for a new Vets. So sad. We’ve used this vets for 11 years. Beyond disappointing.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Beware of this vet practice

Beware of the Aberdare, South Wales vet practice. My cat was found on Maerdy mountain in September last year (I live in Rhondda), and a very kind lady took her in, but my cat became ill. The lady took her to this vets. They were told she was a stray, yet they never scanned her to check for ownership. This resulted in them deciding that she was pregnant and that they booked her in for a "kill spay" as the lady who found her couldn't look after the kittens too. If they had scanned her, like any reputable vet would have done, they'd have found out that she was 14, already spayed, and that I was the owner. But instead, they cut her open, found that there were no ovaries, and that she had an enlarged spleen. So they decided to close her up and let her suffer. She consequently had to be put to sleep. Shameful! So, like I said, BEWARE!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Kitten care

We've taken our new kitten to be spayed, chipped, and have her flea treatment.,
She was fine and up to her mischievous ways after 6/7 days.
We have always found the staff to be friendly and professional.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Sleep tight

Made us feel very welcome,let us take our time to make the decision for my cat to be put to sleep,very professional and good with what they do xxxx

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Trust and care

My cats and I have been with this veterinary practice for many years and have always been pleased with the care and consideration shown to us. Everyone here is friendly and helpful and I would recommend them totally.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional unexploitative veterinary care

I really love this Dalston branch of Medivet and have been using it for years. All of the reception staff are very friendly and helpful and seem to have quite a good knowledge about animals and their psychology but the real reason I love this branch is because they have an exceptional veterinarian called Huw. He was recommended to me by a friend and he has an incredible calmness and rapport with even the most nervous of dogs. Always happy to examine the dog on the floor. If it doesn’t want to be on the table he’s completely honest doesn’t try and get you to do unnecessary procedures and his knowledge is 2nd to none. Medivet are very lucky to have this fact working in their practice because he really is exceptionally good. Better than any, but I’ve seen Robert veterinary College hello or any of the competition. It doesn’t look trendy. It just is clean organised and you’re not paying for trendy marketing. You’re paying for quite simply GOOD and in case of Hugh exceptionally good veterinary care.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful advice

I asked for advice regarding suitable food for our dog who is now elderly and has few teeth left. Medivet put me in touch with a supplier of soft food for senior dogs.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

everyone is so friendly and helpful …

everyone is so friendly and helpful the vet was very concerned that the procedure needed was very costly
and looked back on my dogs record and found that my dog had blood recently and that was still viable to use keeping the cost down. The family have been with these vets for over 30 years and even though the vets change the standards do not and I cannot thank them enough for the care they take of my dogs and us.
unfortunately their Llantwit branch has limited appointments and I have to drive to Cowbridge but I would rather do that than change vets

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great 👍

Nice. Welcome at reception and the two ladies who gave my dog his injections were absolutely fantastic and very professional considering how lively my dog is at the vets they handled him brilliantly and were very understanding and helpful. Thanks from Mark and Miko ..😊🐶

22 July 2026
Unprompted review

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