Medical Guardian Reviews 

1,478
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 290 reviews, reviewers had a great experience with this company. Customers frequently praise the courteous, knowledgeable, and helpful staff, noting that wearing the device brings immense peace of mind and makes them feel much safer while at home. People also share that whenever emergency buttons are pressed, responses are prompt, and dependable assistance quickly follows to ensure safety. However, some customers also noted difficulties with reaching support representatives over the phone or encountering automated systems instead of live personnel when pressing for help. Other reviewers experienced frustrating technical issues, mentioning that certain devices failed to properly detect falls or that replacement equipment took too long to arrive.

What people talk about most

Product

Customers had ambiguous experiences with the product. On one hand, many consumers report that the equipment... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Service

Users describe ambiguous interactions with service, reflecting a wide split in customer experiences. While... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, kind, and professional... See more

Response time

Clients share ambiguous opinions on response time, with experiences varying greatly among users. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent for peace of mind for myself and my children (got them off my back). However, over the past several years it's missed several hard falls and called police/emergency a half dozen times when t... See more

Company replied

Rated 4 out of 5 stars

I’m usually very pleased with the help from Medical Guardian. But the last time I tested my pendant, the recording didn’t hear me talking and transferred me to an agent who took about 5 minutes to pic... See more

Company replied

Rated 4 out of 5 stars

Knowing that my developmentally disabled brother has his Medical Guardian on at all times, whether at home or out and about, gives me peace of mind that if he were to fall or have some other issue, he... See more

Company replied

Rated 5 out of 5 stars

Fortunately, my mother hasn’t needed her device for an emergency. She wears her pendant at all times unless it’s charging. The representatives I encountered during the purchase, setup and follow-up we... See more

Company replied


Company details

  1. Home Health Care Service
  2. Pharmacy

Written by the company

Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,478)

274 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are very kind and considered

They were very helpful and are always so considerate and trying to do everything they can to fix your problem

9 June 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you so much for your kind words, Judy. We'll be sure to share with our team!

Rated 5 out of 5 stars

Use of your emergency service

Your response to my "call" was immediate. My grandson had an anaphylactic reaction to bee sting at my home and the ambulance arrived shortly after I spoke with your technician. You completely lived up to all you "advertise"! Thank you for helping save my grandson's life.

28 April 2026
Medical Guardian logo

Reply from Medical Guardian

So glad we could be there for you and your grandson! We hope he's doing well now.

Rated 5 out of 5 stars

The Best

Ease of use. Fair cost. Highly recommended.

15 June 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for your review, Gordon!

Rated 5 out of 5 stars

Saved my life

After having Medical Guardian for less than 2 months it detected a fall, notified emergency services and essentially saved my life. I highly recommend the system and service.

4 June 2026
Medical Guardian logo

Reply from Medical Guardian

So glad we could be there for you, Eugene! Thank you for sharing your story and your review.

Rated 5 out of 5 stars

When I need help medical guardian made it happen

When I need help medical guardian made the call that provided me with the help I needed. They also call my emergency contact so that my sons were at my house by the time they were putting me in the ambulance.
Very quick response qnd action Thank you Medical Guardian

4 February 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for sharing your story, Jeannine! So glad we could be there for you and get in touch with your family!

Rated 4 out of 5 stars

Likes and dislikes

I like the company and they are very responsive. My charge barely lasts two days which is frustrating!

13 June 2026
Medical Guardian logo

Reply from Medical Guardian

Hi Jane! Thank you for your kind words. You can give our team a call and we can see if there's anything we can do to help with the battery life!

Rated 5 out of 5 stars

You failed to activate my request to my daughter. I called her myself. She lives 90 minutes from me and time was critical.

You failed to activate my request to my only contact who would answer in a timely manner. I have tried to talk with your office about this and have been told someone would return my call....but they have not.
As I told your staff. Minutes matter when you are in an emergency and someone failed me on that 3AM call.

11 June 2026
Medical Guardian logo

Reply from Medical Guardian

Hi Cheryl. We're so sorry for that experience and would love to help you. Please give our team a call again, and we'll be able to assist.

Rated 5 out of 5 stars

A great comfort.

Having the medical guardian provides a freedom I could not experience without it. Knowing help is just a button press away, regardless of where I am provides immense comfort

6 June 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you so much for your kind words, Robert. We're honored to help you maintain your freedom and independence.

Rated 5 out of 5 stars

John’s Review

Everything went well and still is.

6 June 2026
Medical Guardian logo

Reply from Medical Guardian

Thrilled to hear everything is going well, John! Thank you for your review.

Rated 5 out of 5 stars

I love my Medical Guardian Bracelet

I’ve worn my Bracelet for 2 years since my wife died unexpectedly and also because I live alone.

I never take it off.

I urge young and Senior citizens to buy this device.

5 June 2026
Medical Guardian logo

Reply from Medical Guardian

We're so glad you love your bracelet, Alan! Thank you for trusting us.

Rated 5 out of 5 stars

Several months ago my mother fell and…

Several months ago my mother fell and was unable to get herself up. Luckily she had on her Medical Guardian alert necklace and was able to get help. The process worked seamlessly! The EMT's were able to come to the house to assist her and Medical Guardian alerted my sister and I so we could meet her at the hospital. Would highly recommend!

7 February 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for sharing your story, Sharon! We're so glad we were able to help your mother when she needed it most.

Rated 5 out of 5 stars

Medical Guardian allows me to feel…

Medical Guardian allows me to feel comfortable and safe knowing that if a problem arises, I have help right away. Whenever I have to call them to help with a question, whoever I speak to has always been very friendly and helpful.A good company to be with.

5 June 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you so much for sharing, Annette! We're honored to work with you.

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