Mbna Reviews 

The worst experience consistently from a so called international provider. They might draw you in with credit transfer gloss, but they blocked my card so many times could rely on it and today, not first time, taken over 2 hours to get it unblocked

Complete shambles from start to finish. There web site is a joke. You can't even get on the app with out ringing up, the it is the worst I've ever seen. You can save the password or the enter button is on a part of the screen you can't scroll down to see. So you can get in the app.

Worse bank around.

Absolute joke. Transferred balances the app wouldn't work.
I don't do buisness with companies that don't provide fluid communications with my finances.
Took out a loan with another company to get this closed in a matter of hours.
Phoned to close the account, paid the balance was put through to closure department and nobody could hear me.
Don't waste your time here it's a
Terrible services
The people are nice enough on the phone but the systems are diabolical.
If I can't access the app or speak to Customer services I can't close the account.
Shortest financial relationship I've ever had.

I have received terrible customer service from mbna home insurance. I had to have the locks changed on my house to secure it and they refused to pay the cost. Apparently I was only covered if I’d lost my keys!! Don’t go near this insurer, they are heartless.

I wont waste a lot of time writing how bad my experience was, as this seems to be covered in all the other 1 star reviews on here. All I will say, is that their customer service team on my call today were some of the worst customer service staff I have ever encountered. A big problem is a guy called "Herbert"... He should not be anywhere near a customer facing role.

MBNA's customer commitments appear to be nothing more than words.

I raised a formal complaint months ago and, to this day, MBNA hasn't even acknowledged receiving it. Not investigated it. Not responded to it. Not even the basic courtesy of confirming it was received.

For a financial services company that publicly talks about treating customers fairly, being transparent and putting customers first, this experience has been the complete opposite.

If your own complaint process starts with silence, what confidence should customers have that you genuinely stand behind your values?

Ignoring a complaint for months isn't just poor customer service, it's a failure of basic customer care and accountability.

It gives the impression that once there's a problem, MBNA would rather ignore it than deal with it.

I'm now left questioning whether MBNA's customer commitments are genuine standards they work to, or simply statements that look good on a website.

I expected professionalism, communication and respect. Instead, I've received nothing but silence.

Based on my experience, I would strongly advise anyone considering MBNA to think carefully before choosing them. If this is how they treat customers when something goes wrong, it's deeply disappointing

Was offered 36 months interest free. Turns out that is only on a balance transfer, not on new purchases. Not as it was sold to me by the company. Disappointed.

Stay away from MBNA. Erroneously charged three times. MBNA notified and requested to reverse but they refuse. Amex immediately reversed what are clearly erroneously duplicated/triplicated charges immediately upon notification by customer. Who pays the same charge multiple times within 1 minute at any shop? You will have to notify the financial regulator to get your money refunded.

MY WORST ERROR IN FINANCIAL MATTER IS TO GET A CARD FROM THIS COWBOY
CARD..
I HAD A CHARGE BACK ISSUE WHERE A COMPANY CHARGE MY CARD BUT NEVER PROVIDED ANY SERVICE
SO I'VE BEEN TRYING TO GET A SECTION 75 CHARGE BACK.

BUT FOR MONTHS MBNA PLAYING GAMES .
I WAS SO ANGRY THAT OTHER CARD LIKE CAPITAL ONE, LLOYDS, BARCLAYS NEVER PUT ME IN A DIRE POSITION AS IF I AM ASKING FOR HANDS OUT FROM UTTER LOW LIFE COMPANY LIKE MBNA..

ALL WE WANT OUR HARD EARN MONEY TO BE REFUNDED..
WHICH WAS ILLEGALLY CHARGED..
HOW COME THEY COMPARE THEMSELVES WITH OTHERS ..

HOPE THEY HAVE EARS TO LISTEN FOR ONCE..
Mr md Hussain
130 grange road Ig1 1ey

SHOCKINGLY POOR, like many people seem to have a problem with MBNA i made a payment using THEIR app and after authorising it at my bank through MBNA direct link it got passed for payment, the money taken from my account and is sowing as 'pending' by my bank but i the get a 'declined payment' message from MBNA, their staff attitude SUCKS they will not take responsibility for their actions, AWFUL COMPANY.

Did a £500 transfer assuming it was my current MBNA but was unfortunately a closed one MBNA has the money but can't track it. Total jokers...

Wanted to open an account to save a 6 figure sum since Which said mbna rate was best. Got blocked because I don't have a mobile phone. Their help desk said enter my landline number preceded by 44. Still got blocked. Tried emailing them, they don't reply to them so use the mobile app. But I don't have a mobile. Then discovered mbna is owned by Lloyds so of course they won't be interested, more fool me.

Another dumb ai account. Trying to add another credit card that I have in hand and I say “how to add another credit card” response “you want to add another cardholder” when I mention another cardholder? Goes round in circles says a real person will get in touch. 20 attempts same thing no response from real person

The cover proved to be worthless in practice.

The only time I had an emergency, MBNA/Allianz wriggled out of it by defining the capture of a squirrel on its way back into my home as prevention rather than removal of a pest (squirrels can be amazingly destructive in a short time). This was a weasel-like decision, in defiance of common sense, and I have little doubt that they would do something similarly dishonest if any other kind of emergency should suddenly arise. Needless to say - I did not renew. I also had my standard (as opposed to "Emergency") home and contents insurance with them, and decided to renew that because the renewal price was LOWER this year, and I thought the people handling any claim would not be the same! BUT ... then I read the many hundreds of terrible 1-star reviews for MBNA home insurance, and cancelled mid-term, switching to another insurer which gets GOOD reviews, for not much more money.

absolute nightmare trying to contact this lot, wait time up to 20 minutes im told 35 minutes later, i give up, the same this evening ,25 minutes sounded lkike i was passed through, no voice, cut off, rang straight back im told 30 minutes now.no way to email you, send a message nothing,why do you make it so impossible to be contacted in a normal manner.useless outfit this.

Why is it so hard to make a credit card payment. Ive now spent an hour trying to make payment im possible through my bank app as they're is sort or account number, online through the mbna this get so far and tells me to try later when do I go through the the details then it verify my payment card. I try phoning talk in all my details half the dont understand and im english and talk perfect english. When I get to the end they say there put me through to an agent there is a que so I give up. Why spend all the money on automated systems that never work and just annoy customs.
I ve given up trying to pay it, but there be very quick chase when its over due and levy charges. Its crazy

Absolutely rubbish please don't use this company. They will never help in the time of need.

Having difficulty using card, been with mbna for nearly 10 years. Got through to someone on the phone who basically had me login to my app and click the live chat option to wait 30 minutes to talk to someone who isn’t her 😂 feels like she just dodged doing her job, pathetic service

I have a problem with a pending payment of 1600 euros on a hire car booked in Montenegro.
I need to get this sorted out as it affects the amount of credit available to me.
I first tried the MBNA chatline which is very frustrating because you have to get past the BOT before being passed on to a human being.
I then re-typed the same question that I'd previously written at the start of the chat conversation.
It took a whole 25 minutes before I got an actual human reply to my chatline question.
MBNA's chatline is possibly the slowest that I've ever had the misfortune to use in my life.
I then phoned their contact number and was greeted by the dreaded 'We are experiencing a higher volume of call than usual' lies!!
No you aren't, you just don't have sufficient staff to manage a normal volume of calls.
After 20 minutes on hold I finally spoke to a human being, who to be fair was very helpful.
I summary - I shall be cancelling my MBNA card that I've had for over 25 years based on this dire Customer Service and take my money elsewhere.

The change from Mastercard to Visa is chaotic. No new card delivered but my account has already switched to a new card number and all my history has disappeared with it. The 'help' line was agonizingly slow, wrong and unhelpful. Will be dumping this card for another provider.