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Marshfield Farm Ice Cream Reviews 

296
•
TrustScore 4.5 out of 5

4.7

Dairy Farm
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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the truly exceptional quality of the products, noting that the delicious ice cream always arrives completely frozen and securely well-packaged for every single delivery. Consumer reviews also showcase the highly efficient delivery service, smooth online ordering process, and wonderfully wide variety of available flavors suitable for different preferences. However, some people mentioned encountering minor issues such as cracked or broken plastic lids on their ice cream tubs which made storage somewhat difficult. A few reviewers also experienced frustrating delivery failures or completely missing parcels due to unexpected problems with the third-party courier service.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the creamy textures, rich flavors, and a wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting speedy arrival times, helpful tracking... See more

Quality

Clients share positive opinions on quality, frequently praising the rich and creamy texture of the products... See more

Order

Users describe positive interactions with order, highlighting the website as very easy to use and praising... See more

Service

Consumers find service to be exceptionally positive, frequently praising the prompt delivery, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always exceptional quality & great delivery, timing plus produce still firmly frozen..over many deliveries this last couple of years we have only had one minor issue which Marshfield quickly rectified... See more

Rated 5 out of 5 stars

Answered my call for help in a crisis - grandsons coming and not enough of their favourite 5-star ice cream in the freezer. Marshfield to the rescue - ensured there were lashings of the best ice cream... See more

Rated 5 out of 5 stars

Fantastic ice cream. Great flavours especially the sorbets which are my favourite. Nice size tubs for the price and delivery was quick. Well packed and arrived completely frozen without any re freeze.... See more

Rated 5 out of 5 stars

Been buying their ice cream via home delivery on a regular basis and over 5 years later, I still am. Great ice cream, particular favourite is Rich Clotted Cream (does that make me boring?😅). Always d... See more

Company details

  1. Dairy Farm
  2. Food Manufacturer

Written by the company

We are Marshfield Farm Ice Cream. We’ve been creating a whole host of award-winning flavours on our family farm in the South West of England for over 35 years. Our flavours are inspired by British classics, with a few surprises in the line up too. From creamy to crunchy, fruity to fudgy, we believe we have something to make the whole family happy – even the dog! One Family, One Farm, One Herd of Happy Cows Three generations of The Hawking family have been farming the land we love for over 50 years. Our cows spend most of the year outdoors, free to roam on our pastures which we farm using sustainable, regenerative techniques to increase biodiversity and reduce our carbon footprint. We only ever use our own milk in our ice cream, which moves only meters to our ice creamery where it is combined with the best quality ingredients and churned into our delicious ice cream.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

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4.7

All reviews

(296)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

It went down extremely well at my 70th…

It went down extremely well at my 70th birthday celebration. The coffee went very quickly. The champagne & strawberry sorbet was divine. Just have a small amount left and a little vanilla. Will have to order the coffee as I didnt even get chance to try it!!

29 July 2026
Rated 5 out of 5 stars

Ice cream is the best we have ever had

Ice cream is the best we have ever had. I had some in a local restaurant and asked what it was and ordered 5 flavours to be delivered. It arrived promptly and every flavour was awesome! BEST ICE CREAM AND SERVICE EVER! Will be ordering again asap. Thank you

27 July 2026
Rated 1 out of 5 stars

I received someone else's order

I received someone else's order. Rang to query what happens now and was told someone would call me back, no call back so rang again to be told the person dealing with it had gone home. Very bad customer service.

27 July 2026
Rated 4 out of 5 stars

Very helpful customer service

Very helpful customer service. I was able to order my ice cream for delivery the following day.
I was also able to order a gift voucher (paper) but this took 9 days to arrive. Part of my order was for myself and part was a birthday gift. I tried new flavours (coffee and lemon sorbet) both were delicious. The gifted ice cream is a known favourite.

20 July 2026
Rated 5 out of 5 stars

It's my dogs choice

I order my dogs ice cream direct as the pet shop I used to get it from closed.
Same price, if you order enough it's free delivery.
Arrives completely frozen by courier and it's the only pet ice cream my dog will eat (fussy git) or maybe hes just got good taste👍

27 July 2026
Rated 3 out of 5 stars

Lovely local company with normally…

Lovely local company with normally wonderful product, but on the occasion it wasn't I received woeful customer service.
Not our fault go back to the shop is not the answer. It's your product, your name and you should fight to keep it, along with your customers.

Normally 5 star. This occasion 1 star. So I split the difference

22 June 2026
Unprompted review

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