Marshfield Farm Ice Cream Reviews 

296
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the truly exceptional quality of the products, noting that the delicious ice cream always arrives completely frozen and securely well-packaged for every single delivery. Consumer reviews also showcase the highly efficient delivery service, smooth online ordering process, and wonderfully wide variety of available flavors suitable for different preferences. However, some people mentioned encountering minor issues such as cracked or broken plastic lids on their ice cream tubs which made storage somewhat difficult. A few reviewers also experienced frustrating delivery failures or completely missing parcels due to unexpected problems with the third-party courier service.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the creamy textures, rich flavors, and a wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting speedy arrival times, helpful tracking... See more

Quality

Clients share positive opinions on quality, frequently praising the rich and creamy texture of the products... See more

Order

Users describe positive interactions with order, highlighting the website as very easy to use and praising... See more

Service

Consumers find service to be exceptionally positive, frequently praising the prompt delivery, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always exceptional quality & great delivery, timing plus produce still firmly frozen..over many deliveries this last couple of years we have only had one minor issue which Marshfield quickly rectified... See more

Rated 5 out of 5 stars

Answered my call for help in a crisis - grandsons coming and not enough of their favourite 5-star ice cream in the freezer. Marshfield to the rescue - ensured there were lashings of the best ice cream... See more

Rated 5 out of 5 stars

Fantastic ice cream. Great flavours especially the sorbets which are my favourite. Nice size tubs for the price and delivery was quick. Well packed and arrived completely frozen without any re freeze.... See more

Rated 5 out of 5 stars

Been buying their ice cream via home delivery on a regular basis and over 5 years later, I still am. Great ice cream, particular favourite is Rich Clotted Cream (does that make me boring?😅). Always d... See more


Company details

  1. Dairy Farm
  2. Food Manufacturer

Written by the company

We are Marshfield Farm Ice Cream. We’ve been creating a whole host of award-winning flavours on our family farm in the South West of England for over 35 years. Our flavours are inspired by British classics, with a few surprises in the line up too. From creamy to crunchy, fruity to fudgy, we believe we have something to make the whole family happy – even the dog! One Family, One Farm, One Herd of Happy Cows Three generations of The Hawking family have been farming the land we love for over 50 years. Our cows spend most of the year outdoors, free to roam on our pastures which we farm using sustainable, regenerative techniques to increase biodiversity and reduce our carbon footprint. We only ever use our own milk in our ice cream, which moves only meters to our ice creamery where it is combined with the best quality ingredients and churned into our delicious ice cream.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(296)

161 reviews in the last 12 months

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Rated 3 out of 5 stars

Large ice crystals in the ice cream …

My order arrived quite quickly however on trying each flavour I had it was not a pleasant experience as there were quite large ice crystals in the ice cream. The ice cream was fairly solid when it was delivered and was put straight into the freezer so I don’t know at what point prior to this the crystals had formed. I do know they can be caused by defrosting and re freezing. This was a disappointing experience and I feel as though my money has been wasted as I have ice cream I won’t be eating any more of. The actual taste of the ice cream was not great either.

8 May 2026
Unprompted review
Marshfield Farm Ice Cream logo

Reply from Marshfield Farm Ice Cream

Thank you for your review and we're sorry to hear about the ice crystals in your order — that's not the experience we want for you at all. Ice crystals can sometimes form if product has experienced a temperature change during transit, and we'd love to look into this further. Please do get in touch with us directly at productcare@marshfield-icecream.co.uk so we can find out more and make things right.

Rated 5 out of 5 stars

Our dog loves your ice cream

Our dog loves your ice cream. It's a pity that the delivery service you use can't follow instructions. They left the box one the front step in the sun. Not ideal for ice cream.

28 April 2026
Rated 4 out of 5 stars

Your products consistently deliver…

Your products consistently deliver excellent taste and quality, and they are a favorite in our family.
However, I would like to bring to your attention a small issue in our two most recent orders . Upon opening the box of ice cream, I noticed that one of the plastic lid had cracked and broken. the damaged lid made resealing and storing the tub more difficult than usual.

1 April 2026
Rated 5 out of 5 stars

Delicious ice-cream

Delicious ice-cream. My husband is lactose intolerant so he loves the plant bases options. Easy to order online at sensible prices.
Quick delivery.

7 April 2026
Rated 5 out of 5 stars

Always exceptional in service & quality…

Always exceptional in service & quality although I have to say since the previous order the dispatch system had changed so when I received an e mail from Chillix at first I was worried it was a scam & I couldn’t remember ordering anything from a company of that name…never crossed my mind it was the ice cream! Lol

31 March 2026

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