The freezer was delivered just 2 days after ordering. Communication was excellent from start to finish. Hazem the installer & Amor the driver arrived when expected. They showed respect for my propert... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
RE: Order number SO-528189_260724 Luke and Victor - delivery drivers this morning, what an absolute joy to have such happy amenable guys deliver our electricals! Marks Electrical should be very prou... See more
Company replied
They have brilliant range of appliances and we managed to find an unusual size fridge that fitted the space and had all the whistles and bells.digital display etc.. Communication was good although w... See more
Company replied
I wrote this review previously, but have just noticed it was removed for some breach of policy - maybe naming the delivery very team wasn’t allowed? Any on the day of the delivery the team were e... See more
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Company details
Written by the company
You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.
Marks Electrical Details
Written by the company
- In business for over 30 years!
Contact info
Boston Road, LE4 1AU, Leicester, United Kingdom
- 0116 2 514 513
- sales@markselectrical.co.uk
- www.markselectrical.co.uk
4.8
Excellent
119K reviews
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Very efficient delivery
Very efficient delivery, the driver arrived within 10 minutes of the stated time, delivered the new cooker carefully and took away the old built-in oven and hob. The price was the lowest that I found online too.
24 July 2026
Great delivery and Installation
Great delivery and Installation, fast service
28 July 2026
Unprompted review
Fast delivery and great service
Fast delivery and great service. Delivery drivers excellent and very polite.
28 July 2026
Unprompted review
Great delivery team done a marvelous…
Great delivery team done a marvelous job thank you
28 July 2026
Unprompted review
Fantastic delivery and installation…
Fantastic delivery and installation highly recommend
28 July 2026
Unprompted review
From ordering to delivery
From ordering to delivery, very helpful staff, efficient, plenty of updates and communication, delivery on time drivers helpful
27 July 2026
May use AI-assist with repliesRead more
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Fridge freezer damaged when delivered
Fridge freezer damaged when delivered, the outside package had a massive dent and evident there was damage, no quality control checking prior to delivery. Customer care zero factor, taken day off work, no where to store purchased food that day and cannot organise new fridge for a few days. Found customer care extremely unhelpful and condescending would not purchase from this company again..
27 July 2026
Reply from Marks Electrical
Good morning Donna Smith,
Thank you for taking the time to review your experience.
We are sorry to learn your appliance arrived damaged. We would like to assure you that we do carry out a form of stock quality control within our warehouse prior to your appliance being loaded onto our delivery van.
We can see we arrange an exchange for you for the next available date, unfortunately we do not cover your area everyday therefore, your exchange was agreed to take place on Wednesday.
We understand this is frustrating and for that we are very sorry.
Kind Regards
Marks Electrical
Excellent experience and communication…
Excellent experience and communication process from buying product to delivery on stated time with no issues - excellent pricing compared to other sellers online.
27 July 2026
Reply from Marks Electrical
We're so pleased you had such an excellent experience with us! It's wonderful to hear that our communication, timely delivery, and competitive pricing all met your expectations.
Reply from Marks Electrical
We are delighted to hear you had such a positive experience with our company and service. Thank you for your kind words and for taking the time to leave a 5-star review!
A great delivery service today for our…
A great delivery service today for our mountain bike, thank you for being punctual and arriving with a smile!
27 July 2026
Unprompted review
Reply from Marks Electrical
We're so pleased to hear you experienced a great delivery service today. It's wonderful that our team was punctual and arrived with a smile!
Excellent service from start to finish
Straight forward service. Delivered on a sunday which i was.please about, emails and txt were great, arrived when they said. 2 drivers excellent attitude, very professional and polite. Product fitted yesterday, great condition working fine.will definitely recommend and use myself again
26 July 2026
Unprompted review
Reply from Marks Electrical
We're so pleased to hear you had such a positive experience with our service, from the Sunday delivery to the professional attitude of our drivers. It's great to know your product is in excellent condition and working fine. Thank you for your recommendation!
The cost of the products we purchased…
The cost of the products we purchased were comparable to most places however the old products were removed. The delivery was quick and updates were constant. The delivery slot was a 3 hour window however we got a more precise delivery time and a telephone call 10 minutes before. Staff very helpful.
27 July 2026
Reply from Marks Electrical
We're so pleased to hear you found our product costs comparable and that the removal of old products was handled efficiently. It's wonderful that our delivery was quick, with constant updates, and that our staff were very helpful.
Really poor experience with Marks…
Really poor experience with Marks Electrical. We ordered a AC Unit and it never arrived. I had to keep following up myself via phone call to ask where it was and they kept saying it’s delayed etc without any communication via email or updates. It was always myself calling. I finally gave up and asked for a refund. I asked for an email confirmation of this. The women said she couldn’t give me this and the phone call was recorded anyway. Very poor service, communication and painful process altogether. I’d stay clear.
27 July 2026
Unprompted review
Reply from Marks Electrical
Good morning Amanda,
Thank you for taking the time to review your experience.
Unfortunately, there has been a delay with the manufacture shipping the stock to us. We have updated the system and all customers effected. We are sorry if you did not receive this communication, to which lead you to follow up on different occasions.
We do apologise for the delays and inconvenience caused.
Kind Regards
Marks Electrical
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
We recently had our new fridge freezer delivered, and I wanted to say what an outstanding service we received. Mosh and his delivery partner, Joseph, were absolutely amazing from start to finish.
They were friendly, professional, and incredibly helpful. They handled the appliance with great care, made sure everything was delivered safely, and took the time to ensure it was positioned exactly where we wanted it. Their positive attitude and excellent customer service really stood out.
It’s so refreshing to receive such fantastic service these days. Mosh and Joseph are a real credit to the company, and I hope they receive the recognition they deserve. Thank you both for making the delivery such a smooth and pleasant experience!
26 July 2026
Unprompted review
Reply from Marks Electrical
We're delighted to hear you received such outstanding service with your recent fridge freezer delivery. It's wonderful to know our team was friendly, professional, and took great care to ensure everything was positioned perfectly. We appreciate your kind words and will pass on your praise.
Reply from Marks Electrical
We are so pleased to hear that you were happy with our pricing and the promptness of your delivery! Thank you for your positive feedback.
Washing Machine
Washing machine purchased, really good price, 3 hour delivery slot with updates when the team were close to delivering, the delivery guys were lovely, and clearly new what they were doing, washing machine fitted and working within 15 minutes.
Highly recommend Marks Electrical.
27 July 2026
Unprompted review
Reply from Marks Electrical
We're so pleased to hear about your excellent experience with us! We're glad you found a great price and that our delivery team was efficient, keeping you updated and getting your washing machine fitted and working quickly.
Avoid this company
Avoid this company
Ordered a washing machine which is faulty and has caused damage to a neighbouring property; still wriggling out of accepting consumer law and refusing a refund or responsibility. Machine is not fit for purpose. Don't waste your money and go elsewhere
19 June 2026
Unprompted review
Reply from Marks Electrical
Good morning Winnie,
Thank you for taking the time to review your experience.
We are sorry to learn your appliance is faulty and has caused damage to the property.
We have requested some additional information from you as we would like to review your case further.
Kind Regards
Marks Electrical
Excellent service
Excellent service, easy online ordering and next day delivery which was exactly on time.
27 July 2026
Reply from Marks Electrical
We're so pleased to hear you experienced excellent service and found our online ordering easy. It's wonderful that your next-day delivery was exactly on time. Thank you for your positive feedback!
Spoke with Lacy today who was more than…
Spoke with Lacy today who was more than helpful, really nice communication skills and easily helped point me in the right direction.
I would definitely buy again from them.
27 July 2026
Unprompted review
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