Marks Electrical Reviews 

118,910
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 17,428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the swift and efficient delivery service, often receiving orders quickly and within expected timeframes. People consistently praise the delivery staff for being polite, friendly, and exceptionally helpful, often going above and beyond. The overall service is described as excellent, with many appreciating the clear communication and competitive pricing. However, some customers also noted issues with delivery, including items arriving late or being missed due to stock problems. A few people also reported receiving damaged or faulty products, expressing concerns about the company's resolution process for these issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers mention positive feedback about staff, frequently praising the delivery teams for being friendly,... See more

Service

Customers consistently note positive experiences with service, praising the excellent help with ordering,... See more

Product

People report positive experiences with product, often highlighting the great prices and value for money on... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting excellent help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The freezer was delivered just 2 days after ordering. Communication was excellent from start to finish. Hazem the installer & Amor the driver arrived when expected. They showed respect for my propert... See more

Company replied

Rated 5 out of 5 stars

RE: Order number SO-528189_260724 Luke and Victor - delivery drivers this morning, what an absolute joy to have such happy amenable guys deliver our electricals! Marks Electrical should be very prou... See more

Company replied

Rated 5 out of 5 stars

They have brilliant range of appliances and we managed to find an unusual size fridge that fitted the space and had all the whistles and bells.digital display etc.. Communication was good although w... See more

Company replied

Rated 5 out of 5 stars

I wrote this review previously, but have just noticed it was removed for some breach of policy - maybe naming the delivery very team wasn’t allowed? Any on the day of the delivery the team were e... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

119K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(118,910)

17,327 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great delivery

Really great delivery

29 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

Thank you for the 5 Star Review! We really appreciate the positive feedback and thank you for taking the time to leave it!

Kind Regards

Marks Electrical Customer Services Team

Rated 5 out of 5 stars

Great delivery

Great delivery, thank you!

29 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that your delivery was great. Thank you for taking the time to share your positive feedback with us!

Rated 5 out of 5 stars

The delivery guys were perfect

The delivery guys were perfect, they checked over the TV to make sure so brakages.

Thank you

29 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're glad to hear our delivery team provided excellent service and ensured your TV arrived in perfect condition. Thank you for your kind words!

Rated 5 out of 5 stars

Great delivery team thank you

Great delivery team thank you

29 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that our delivery team did a great job for you. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Delivering was perfect the guys were…

Delivering was perfect the guys were perfect thanks

29 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your delivery experience was perfect and that our team provided excellent service. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

My old integrated fridgefreezer stopped…

My old integrated fridgefreezer stopped working. Phoned up this company, where I went through to a sales advisor called Theo.

He was very thorough, ensuring that the replacement would match like for like and was very detailed about the delivery schedule et al.

What a kind gentleman and a great face for the company

29 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear about your positive experience! It's wonderful that our sales advisor was thorough and detailed, ensuring you received the perfect replacement.

Rated 5 out of 5 stars

Fast delivery good service

Fast delivery, and gave a good price on a fridge purchase - thanks to Aaliyah for her help, and all went v.smoothly

21 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your delivery was fast and that you received a good price on your fridge purchase. It's wonderful to know everything went smoothly!

Rated 5 out of 5 stars

Top marks all the way

Top marks all the way

22 June 2026
Marks Electrical logo

Reply from Marks Electrical

We're so happy to hear you had such a positive experience! Thank you for your wonderful feedback and for giving us top marks.

Rated 5 out of 5 stars

Would use again

Delivery went smoothly. Fridge freezer exactly what I ordered. Very pleased.

26 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your delivery went smoothly and that you are very happy with your new fridge freezer. Thank you for your positive feedback!

Rated 5 out of 5 stars

Marks Electrical delivery

Just had a Marks Electrical delivery, order number: 530754 Great, professional and friendly service! They made it look so easy!! Experts! Great conversation about cooking food. Thank you both!

28 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you had such a positive experience with your delivery! It's wonderful to know our team provided professional and friendly service, making everything seem easy. We appreciate you sharing your kind words!

Rated 5 out of 5 stars

Quick and timely delivery

Quick and timely delivery . The delivery staff were genuinely cared about us and the new washing machine installation. Gave me some tips and left as soon as the task was over. Really happy with the service.

28 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your quick and timely delivery! It's wonderful that our delivery staff genuinely cared and provided helpful tips during your new washing machine installation. We're delighted you're happy with the service.

Rated 5 out of 5 stars

Delivery service excellent!

28 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

Thank you for the 5 Star Review! We really appreciate the positive feedback and thank you for taking the time to leave it!

Kind Regards

Marks Electrical Customer Services Team

Rated 5 out of 5 stars

Delivery was smooth

Delivery was smooth. Fridge was all intact.
Happy with the service.

28 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear your delivery was smooth and your fridge arrived in perfect condition. Thank you for your positive feedback!

Rated 5 out of 5 stars

Kept me informed

Kept me informed, professional delivery 👍

28 July 2026
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that you were kept informed and that your delivery was professional. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great customer service

Great customer service, great prices, free delivery + installation offer. What else a person needs.

28 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so glad to hear you had such a positive experience with our customer service, prices, and free delivery and installation offer. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great delivery thank you

28 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that your delivery was great. Thank you for taking the time to share your positive feedback with us!

Rated 5 out of 5 stars

Washer delivery and installation

Ordered washer 5 pm Mon.afternoon It was in stock, arrived 8 am Tues. morning. Received e mail same day I ordered and another one on morning of delivery. Gore installed the washer and Paul gave it it's test run, delivery went really smoothly and Paul and Gore were really friendly and efficient. Would definitely recommend.

28 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your excellent experience with your recent washer order! It's wonderful that your delivery was so smooth and efficient, and that our team was friendly. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Well priced appliance delivered the next day and on time.

Well priced appliance delivered the next day and on time. Staff cheerful and helpful with extra care where needed with balancing etc. and explanations as required. Have used them in the past and will do so again.

28 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you received a well-priced appliance delivered the next day and on time. It's wonderful that our staff was cheerful and helpful, providing extra care and explanations. We look forward to assisting you again!

Rated 5 out of 5 stars

Delivery team excellent

Delivery team excellent

28 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

Thank you for the 5 Star Review! We really appreciate the positive feedback and thank you for taking the time to leave it!

Kind Regards

Marks Electrical Customer Services Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look