Marks Electrical Reviews 

118,435
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 17,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, highlighting clear communication and careful product handling. Staff are frequently described as helpful, friendly, and professional, often assisting with installation and old appliance removal. However, some customers noted issues with damaged items or property during delivery. A few also reported unprofessional or rude staff behavior. Additionally, some reviewers experienced faulty appliances or installation problems that affected product warranties.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the speed and efficiency... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency and... See more

Product

People report positive experiences with products, with many customers expressing satisfaction with their... See more

Order

Clients share positive opinions on the ordering process, with many reviewers finding it easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I previously ordered via another company who were nothing short of totally incompetent. They failed to deliver on three occasions and now only part refunded. I wish I could name and shame. I called... See more

Company replied

Rated 5 out of 5 stars

Mosh and Rich were superheroes in delivering my fridge freezer today. It was a tight squeeze to manually lift it up one flight of stairs (and also dispose of the old one via the same route). They we... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate on their website. It's well detailed as other companies does not include the weight (fridge). In terms of delivery, it's very quick. Arrived after a couple of days from ordering. They... See more

Company replied

Rated 5 out of 5 stars

Matt and Corey delivered my washing machine today and were both top lads, couldn't ask for better service. They called about ten minutes ahead to give me a heads up, then turned up around 12:30, well... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

118K reviews

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4.8

All reviews

(118,435)

16,825 reviews in the last 12 months

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Rated 5 out of 5 stars

I highly recommend this company.

I highly recommend this company.
The process from ordering to delivery was so simple.
My dryer arrived in the time slot specified and the delivery guy's rang me when they were about half hour away.
I will be using this company again.

19 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you had such a simple process from ordering to delivery! We're glad your dryer arrived as expected and that our delivery team kept you informed. Thank you for your wonderful feedback; we look forward to serving you again!

Rated 5 out of 5 stars

Appliance arrived quickly

Appliance arrived quickly, delivery men - Corey and Matt- were polite and helpful. Good service, recommended.

19 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear that your appliance arrived quickly and that our delivery team provided polite and helpful service. Thank you for your recommendation!

Rated 5 out of 5 stars

Fantastic service all around

Fantastic service all around.

Ordered an American fridge freezer for our new house. The fridge was not only price matched to be the cheapest, but Marks also provided free delivery on a weekend, with no charge for additional work such as removing doors to get the item into the house (which was needed). Both of these things were hefty additional costs at the regular retailers I first looked at.

On top of that, the two installation engineers were wonderful (father and son!), very polite and super quick.

Very impressed with Marks!

28 June 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your fantastic experience with your new American fridge freezer! It's wonderful that we could offer the best price and provide free weekend delivery, especially with the additional work needed to get it into your home. We're especially glad our installation engineers were so polite and efficient.

Rated 2 out of 5 stars

Terrible after-sales care and customer…

errible after-sales care and customer service. I purchased a TV that developed a fault within six months of ownership. Instead of taking responsibility, Marks Electrical completely dismissed the issue and pushed me onto the manufacturer, who only provided a hasty summary assessment. When I contacted Marks Electrical again to resolve the issue, they offered the exact same unhelpful response without ever properly inspecting the fault themselves. To make matters worse, they proceeded to completely ignore my follow-up messages. I have been left with no choice but to initiate a Section 75 claim through my credit card provider to get this resolved. Regardless of the final outcome, a company's customer journey and satisfaction should be paramount, and Marks Electrical failed entirely.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Marks electrical

Great service from Marks electrical, ordered washing on Friday and delivered with care on Sunday morning.
Delivery guys nice and friendly.

19 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your positive experience with our delivery service. It's wonderful to know your washing machine was delivered with care and that our delivery team was friendly!

Rated 5 out of 5 stars

Best price

Best price, very fast delivery.

20 June 2026
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that you found our pricing to be the best and that your delivery was very fast! Thank you for your positive feedback.

Rated 3 out of 5 stars

I would have given five stars but for…

I would have given five stars but for the idiot with the trolley wheeling out the old fridge taking out a corner of my lounge wall, without even as much as an apology. The guy in charge just took a snapshot of it. Words fail me.

18 July 2026
Rated 5 out of 5 stars

Corey &Matt were so helpful

Corey &Matt were so helpful

19 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our team members were helpful. Thank you for your positive feedback; we appreciate it a lot.

Rated 4 out of 5 stars

Order was easy and delivered within 2…

Order was easy and delivered within 2 days. Delivery drivers(Corey & Matt) were helpful in locating the freezer where I wanted it.

17 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear your order was easy and delivered quickly. We appreciate your kind words about our delivery team being helpful in placing your freezer exactly where you wanted it!

Rated 5 out of 5 stars

The people that delivered this product…

The people that delivered this product were professional, friendly and very helpful giving me the information I needed incase I had any problems! Thank you!

19 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team was professional, friendly, and helpful, providing you with all the information you needed. Thank you for your kind words!

Rated 5 out of 5 stars

They were fine.

19 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so glad to hear everything was fine with your delivery! We appreciate your positive feedback.

Rated 5 out of 5 stars

I Recently spoke to a Mr Stephen Gibbs…

I Recently spoke to a Mr Stephen Gibbs concerning the purchase/Delivery of a Range Cooker.Everything was Explained and Understood . Being so Helpful with my Queries and Pleasant to Talk with I Then bought a Fridge Freezer from the same company to be delivered together at a date convenient to Ourselves.Thankyou🌻

8 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your positive experience with our team member. It's wonderful that everything was explained clearly and that you found them helpful and pleasant to speak with. We're delighted you chose to purchase a fridge freezer from us as well!

Rated 5 out of 5 stars

The ordering was simple and the…

The ordering was simple and the communications received were timely. Delivery tracking was spot on time. The goods were the cheapest i could find on the net. I would recommend ME and will use them again.

18 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you found the ordering process simple and our communications timely. It's wonderful to hear our delivery tracking was spot on and you found our prices competitive. We truly appreciate your recommendation and look forward to assisting you again!

Rated 5 out of 5 stars

Communication following order was…

Communication following order was excellent. We knew when delivery was to be made and it happened as expected. Delivery men were professional and helpful. No problems from ordering to appliance in place.

18 July 2026
Marks Electrical logo

Reply from Marks Electrical

We appreciate your wonderful feedback! We're delighted to hear that communication was excellent and your delivery happened as expected. It's great that our delivery team was professional and helpful, ensuring a smooth experience from ordering to installation.

Rated 5 out of 5 stars

Top man Mosh

Mosh was very
accommodating and friendly. Proper lad that

18 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear that our team member was so accommodating and friendly. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Excellent experience

My fridge freezer was ordered on Friday and delivered on the next day, when other stores couldn’t deliver until the Tuesday. This mattered enormously because trying to manage food safely in a heatwave with a failing fridge is important. I must however give a massive well done and thank you to the delivery team who dealt brilliantly with the massive American style fridge freezer and seemed to think nothing of taking doors on and off to navigate the appliance through doorways. They also were incredibly careful to avoid damaging the appliance and my decor. They are the stars of the show - they are true gents and brilliant at what they do.

18 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your positive experience with your fridge freezer delivery, especially given the urgency during the heatwave. It's wonderful that our delivery team handled the large appliance with such care and professionalism, ensuring no damage to your home. We'll be sure to pass on your kind words to them!

Rated 5 out of 5 stars

Great Service All Round

I placed an order for a Miele washing machine by phone so that I could discuss the access and installation details. Steve was really helpful and the machine arrived on a Sunday less than 2 days later. Ravi and Vali kept me informed about timings exactly as promised and did a great job lifting, installing and testing the machine as well as with disconnecting and removing the old one. I couldn’t fault them and would strongly recommend Mark’s Electrical.

12 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear about your excellent experience with your new Miele washing machine! It's wonderful that our team provided such helpful service, kept you informed, and did a great job with the installation and removal of your old machine.

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