I recently purchased a property through the Adel branch and had an excellent experience from start to finish. The team was professional, courteous and knowledgeable. They made the process seamless.
Well done and many thanks Team Adel.

We’ve had an extremely concerning experience with Manning Stainton during the sale of my home. When we switched agents due to a poor initial experience, Manning Stainton provided a list of people they claimed to have introduced to the property — and this list included only a MALE buyer with a specific surname. However, the person who ultimately viewed the property with the second agent and whose name appeared on the memorandum of sale was a FEMALE buyer with a completely DIFFERENT surname. Neither we nor our new agent had any idea the two were related… until six months later.

Despite this clear discrepancy — entirely their oversight — Manning Stainton are now demanding commission and insisting they were the “effective cause of sale,” even though they had no involvement in the successful negotiation or progression of the transaction. They have since escalated matters by warning us that we are in breach of contract if we do not pay, even mentioning potential legal action. Their tone has felt unnecessarily aggressive and bullying, especially given that the issue stems from their own failure to provide accurate information.

What makes this situation even worse is that they are effectively bullying a couple into paying two sets of commission to two different agents — something no reasonable seller would ever expect or consider fair.

And now, despite all of this, Manning Stainton have taken things a step further by issuing a County Court money claim against us, even though we have lived in the property for only three weeks. Rather than resolving their own administrative mistake, they have chosen to drag us into legal proceedings — a shocking and disproportionate approach that no customer should ever have to face.

Based on our experience, I would strongly advise anyone considering Manning Stainton to be extremely cautious, read every clause carefully, and be prepared for this kind of behaviour should any dispute arise.

Edit: In reply to Manning Stainton’s below response which is full of lies and misrepresentations:

First, regarding your suggestion that I implied there was “hidden small print”:
At no point did I claim there was any small print I wasn’t aware of.
We fully understood the contract and were perfectly prepared to abide by it. The issue is not the contract — the issue is that YOU DID NOT PROVIDE an accurate list of introductions, which is the information a seller must rely on when switching agents.

When we withdrew our property, the only name you listed was a MALE buyer with a specific surname. The person who ultimately viewed and purchased through the second agent was a FEMALE with a completely different surname. You did not disclose her as an introduction, nor indicate any connection between them.

Saying “a different surname does not invalidate this” avoids the real problem:
you failed to list her at all.
We cannot be expected to guess a relationship that you yourselves never identified or disclosed.

Your claim that communication was “declined” is also inaccurate. You are fully aware that we have engaged repeatedly and that we’ve been seeking advice from the ombudsman.

Instead of acknowledging your failings, you escalated matters by issuing a County Court claim less than three weeks after we moved into our home — a disproportionate and intimidating step. You have really shown your true colours.

To anyone considering using this agent: take heed of the reply above. Notice the lack of accountability and the administrative incompetence on display, and ask yourself whether this is really the level of professionalism you want handling your home sale.

It wasn’t a straight forward sold and purchase. Sold with Headingley brunch and bought from Adel brunch. The team worked together to help me sell my house and purchase what I needed and wanted for a very long while. Thanks Amy and Yvonne, for being so kind and making me feel special like I’m the only priority whenever you are on the phone. Really appreciate you and your team. All the best ☺️

Manninng Stainton team and Yvonne were helpful and did a lot of chasing and phone calls when needed to help move things along

Our Move Manager Yvonne has guided us through to completion.
She has always stayed in touch and been proactive in chasing up solicitors. She answered emails promptly. Kind and encouraging. Great service.

The Manning Stainton team at Adel were really thorough,professional and a joy to deal with.made the move so much easier

Great service from the team at Adel office; all the staff were personable, professional and accommodating. Easy to communicate with and nothing too much trouble. Very impressed

Mannings have been great so far in helping me find a property to buy. Communication has been excellent and everything seems to be moving at a good pace! Happy with the service provided by Mannings in Adel.

Everyone at Manning Stainton Estate Agents - Adel has been quite simply brilliant. I have now purchased, sold, and then again purchased a house through them, and every time, from start to end, the service has been outstanding for attentiveness, responsiveness, professionalism and quality.

I can’t speak highly enough of the support, communication and advice from Annabel and Izzy. They have made navigating through a difficult process so much easier and helped us massively to get to the outcome we hoped for. Thank you to them.

In Adel branch, Yvonne Jones, has been a great help. She managed all the arrangements and followed up for solicitors, mortgage provider and informed us about everything relating to our purchase. Thank you to her.

We used Manning to sell our house.
We found them to be very helpful right from the first phone call. The pictures were taken within a week and our property was listed 2 days later. We were kept informed about viewings and any interest.
We managed to sell within 2 weeks. A special mention to Bel who we found very helpful and she made contacted with us everyweek to keep us up dated about everything.
If I was to sell a house again I would certainly used Manning Stainton Adel

Fantastic service! Had an excellent experience with Manning Stainton at Adel.My initial contact was with Matthew who was very professional and knowledgeable. As it was my first time selling a house, Matthew reassured me and I was well informed about the whole process.
After that, my main contact was Bell. Bell, also was very professional and I highly praised her communication skills which were excellent! Even when she was not available she gave me her colleagues name, Izzy, to ring if I needed anything. Izzy was also very helpful and enthusiastic!
It was a real pleasure to work with the whole team, especially Bell. I am extremely impressed with Bell who helped to guide me through the whole process. Thank you for everything and such a smooth process.
Natalia

The whole team were great throughout but in particular Yvonne as our Move manager. At times we only knew of progress because of Yvonne’s tenacity as not hearing from the Conveyancing team. Yvonne understands what it means to the customer and did everything she could to make it happen as quickly and professionally as possible.

Manning Stainton helped sell our house smoothly with a move manager that liaised with all parties. Always quick to answer the phone and help to solve any problems or queries.

We bought our new home through Manning Stainton and were extremely impressed with Yvonne, our main contact who helped to guide us through the process, keeping everything on schedule and was able to offer advice and guidance throughout. We will certainly be returning customers when the time comes.

Absolutely fantastic service from start to finish, great team especially Izzy and Belle who went out their way to be so helpful and kind, always giving 💯. Would definitely recommend

Manning Stainton have recently sold my property in Cookridge, Leeds, and the service we have received has been outstanding.
Matthew gave great and realistic advice when we initially put the house on the market and then Jack and Bel took over with the marketing and ultimate sale. Both were a credit to Mannings, very good communicators and always followed through with what they said they were going to do. They both made the process, which can be stressful at times, a pleasant one. They are both very knowledgeable and did everything they could to make the sale happen.
Can't thank them enough and would highly recommend using Mannings if you need anything Estate agents in the Leeds 16 area.

Highly impressed by the service received from Bel when purchasing our new home. She always kept us up to date with the progress and helped to keep things moving so we could achieve our preferred completion date. We used a different estate agent to sell our home however would definitely consider Manning Stainton in future. Thank you Bel 😊

Yvonne and the branch team were wonderful. Yvonne was the glue that held the entire process together for us as it can get stressful. She was very responsive and helpful throughout. Highly recommended and very professional service.