Mangopay Reviews 

803
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that their earnings from completed online sales were stuck in pending balances and nearly impossible to withdraw. Reviewers experienced highly frustrating verification demands, noting that their submitted identity documents were repeatedly rejected without valid reasons. People also stated that customer service representatives were completely unresponsive, leaving individuals without clear updates or resolutions. Some people were satisfied with the fast and efficient support received when dealing with account access difficulties. A few reviewers also mentioned receiving quick assistance and friendly guidance when they successfully resolved minor problems.

What people talk about most

Payment

Clients share negative opinions on payment, reporting widespread frustration regarding delayed payouts and... See more

Customer service

People report negative experiences with customer service, citing endless loops of automated messages and a... See more

Service

Customers consistently note ambiguous experiences with service, expressing severe frustration over slow... See more

Refund

Customers had negative experiences with refund, highlighting frustrating delays and blocked balances.... See more

Response time

Consumers find response time to be ambiguous, with highly mixed experiences regarding how long it takes to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Both, Mongopay and Vinted are beyond awful, taking 5 days, and still not being able to resolve the Vinted payout glitch, that shouldn't be happening in this day and age, especially when Vinted has bee... See more

Rated 1 out of 5 stars

Worst experience ever. Have sold 5 items on Vinted. Have 5star reviews from sellers. Cannot access balance. Have done all ID checks they asked for. Customer service appalling- no answer or updates. St... See more

Rated 1 out of 5 stars

DISGRACEFUL COMPANY Let’s be honest here how on earth can companies like these two get away with holding onto to people’s money that rightfully belongs to that person ???? surely there must be some... See more

Rated 1 out of 5 stars

Have tried numerous times to draw my money. I'm a Vinted pro seller. I have over £1000 that I can't withdraw but can still pay for items from my connected bank account. I have repeatedly emailed... See more


Company details

  1. Payment Service
  2. Financial Institution

Written by the company

Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams. Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools. With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations.


Contact info

  • MANGOPAY SA, 4 rue du Fort Wallis,  Luxembourg, L-2714, Luxembourg, Luxembourg

  • www.mangopay.com

2.2

Poor

TrustScore 2 out of 5

803 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 1 week

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2.2

All reviews

(803)

288 reviews in the last 12 months

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Rated 1 out of 5 stars

MangoPay/Vinted

MangoPay/Vinted - not sure where the issue is and quite frankly it's my money for sales so I would like it released and will be contacting the Financial Ombudsman. Vinted holiday mode until this is rectified.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Beyond Insanity

Both, Mongopay and Vinted are beyond awful, taking 5 days, and still not being able to resolve the Vinted payout glitch, that shouldn't be happening in this day and age, especially when Vinted has been around since 2008. Horrible companies to deal with. Don’t know if will be able to take the money that has been earned or how long this will take. Looking for better alternatives.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Awful company keeping my Vinted balance…

Awful company keeping my Vinted balance pending like other people I have not received my refund from Vinted after been cancelled there support team is garbage not help what so ever Vinted is going down hill I encourage anyone to stop using them get them into liquidation there steeling people hard earned money allowing sellers also to sell items that they no longer own

28 October 2025
Unprompted review
Rated 1 out of 5 stars

DISGRACEFUL COMPANY

DISGRACEFUL COMPANY
Let’s be honest here how on earth can companies like these two get away with holding onto to people’s money that rightfully belongs to that person ???? surely there must be some legality issue here ?? Vinted and Mangopay are a ABSOLUTE AND UTTER DISGRACE we all need to leave vinted and let these theives crumble it is down to us all to leave these because this WILL happen again

2 November 2025
Unprompted review
Rated 1 out of 5 stars

Pending balance problems- unable to…

Pending balance problems- unable to withdraw my money, money stuck in pending balance. We have not been provided an estimate on when we can expect the fix… why not? They should be providing customers with daily updates on status of the problem.
An annoyed customer trying to be patient

20 October 2025
Unprompted review
Rated 1 out of 5 stars

taking so long to resolve the payment…

taking so long to resolve the payment issue on vinted when people are dependent on that money as its their wages is absolutely insane, any company that respects itself fixes this within 24h i don't understand how you have the audacity to take so long?!!!!!!!!!!!!!!!!!!!

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Theives!!!!

This is disgusting. My sale completed and seller left positive feedback and vinted still holding onto my money. Both companies need to be closed down. Give me my money!!!

29 October 2025
Unprompted review
Rated 1 out of 5 stars

I will cancel Vinted after I get my money

Feels like a scam when a company will take your money instantly but has 'issues' when it comes to paying you money. I'm guessing if/when this issue is resolved they won't be paying interest on the money that's been withheld? Also guessing they've been earning it on our money...

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn’t even give 1…

Wouldn’t even give 1 star…..thieves……once I get my earnings off Vinted I will never use Vinted again unless they change their payment platform!!!!😡😡😡😡😡

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Vinted

Absolutely terrible that after 3/4 days of not being able to sort the issue out in regards to Vinted money!

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves! Cannot withdraw my money from Vinted after having met all requirements of sales. Must be sued into oblivion. Disgusting company!

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Vinted is unable to update my selling…

Vinted is unable to update my selling account or withdraw the money from it. If you still can pay for item you should be able to withdraw as well. This going for days now and its totally unacceptable!

27 October 2025
Unprompted review
Rated 1 out of 5 stars

3 days in and still waiting for my…

3 days in and still waiting for my vinted money, never had an issue before but this time has been absolutely disgusting.

Vinted keep telling me to "be patient" with them, even though my buyers have confirmed everything is okay with their orders, I'm still waiting for payment. Vinted are quick to take the money from buyers though.

You wouldn't go to a supermarket and take items, make them wait 3 days for the payment of said items and still not pay them, all while telling them to be patient with you because you're having issues.

Absolute joke and will never use vinted again after this.

30 October 2025
Unprompted review

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