I only buy my wine from Majestics and have been doing so since 1993 when I lived in Shepherds Bush …. As well as for personal use, during that time I have run quiz nights, race nights and other such... See more
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Review summary
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Reviews shaping this summary
Very good choice of wines, including sparkling, on special offers. I booked the 6 I wanted but then saw I would get another £10 off if I spent over £100. I, therefore, added another 2 bottles getting... See more
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I remember all too well a business colleague of mine in the 90s saying 'Majestic Wine is a great initiative but the only store I always come out with more than I intended to' That remains the case wi... See more
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We’ve been visiting the Tunbridge Wells branch for a while now and always have a pleasant experience. The manager always recognises and greets us when we walk in, which is a nice personal touch.... See more
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Company details
Written by the company
The UK's biggest and best wine retailer offering online ordering with free delivery, award-winning service and market-leading deals.
Contact info
United States
- www.majestic.co.uk
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good website with choice to use local…
Good website with choice to use local store. Good descriptions of wines which are clear. Appreciate the customer rating as I do take this into account.
Have enjoyed a number of the Definition range so think these are well judged.
Used local delivery as well as Main courier and both have been excellent. Plenty of communication and good delivery time.
18 July 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback regarding our website. I am glad you have had a positive experience when shopping with us and I will make sure this feedback is passed on.
Best wishes, James
Great choice of wines
Great choice of wines, really helpful staff, great people to deal with!
15 December 2025
Unprompted review
Reply from Majestic Wine
Hello,
Thank you for your kind feedback. I am glad you have had a positive experience when shopping with us. I will make sure the feedback is passed on.
Best wishes, James
Majestic offer some nice wines at competitive prices.
Majestic offer some nice wines at competitive prices. We like the red Gathering Storm, Toast and Honey Cabernet and the Guvnor mainly. We have tried others but we prefer these three.
15 July 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you are pleased with our pricing. I will make sure this feedback is passed on to the relevant team.
Best Wishes, James
I am impressed by the speed of delivery…
I am impressed by the speed of delivery
so quick
really happy with the service
never had a problem with High Wycombre shop
16 July 2026
Reply from Majestic Wine
Hi Elvire,
Thank you so much for the fantastic review!
We are absolutely thrilled to hear that your delivery arrived so quickly and that you've had such a consistently great experience with our High Wycombe team.
I’ll be sure to pass your kind words along to the store—they'll be delighted to hear it.
Thanks for being such a loyal customer!
Best wishes,
Tianna
A pleasure to shop at Majestic Godalming
I really like Majestic Godalming. The staff are welcoming and knowledgeable and it's always a pleasure to shop there. There is a good choice of wines and the prices are competitive.
Hannah is particularly informative and friendly.
16 July 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.
Best Wishes, James
Graham Beck Rose at a truly amazing…
Graham Beck Rose at a truly amazing price of £11 delivered on time and to the appointed place.
15 July 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.
Best Wishes, James
Reply from Majestic Wine
Hello,
Thanks for the feedback!
We're glad our team could help and that you found our pricing to be spot on.
We look forward to seeing you next time!
Best wishes,
Tianna
Appalling service from Majestic Wines…
Appalling service from Majestic Wines Southampton.
I ordered three bottles of Chateau neuf du pape at £29 per bottle as a gift for my brother’s birthday. Only one bottle (without packaging) and the gift card was delivered. If my sister in law hadn’t thought to question it with me I wouldn’t have known £58 worth of wine had not been delivered. Luckily she was able to supply doorbell video footage of the delivery.
I contacted Majestic Wines HQ who then emailed the Southampton branch. I had to chase up my complaint the next day and they then chased it up with the Southampton branch. Eventually the remaining two bottles (no packaging) were delivered. There was no explanation or apology. My nephew had to supply the delivery man with a pen before he could sign to say he had received the delivery. I would never trust the Southampton branch with another order again. Their HQ customer services were very professional and helpful hence 2 stars instead of one.
15 July 2026
Unprompted review
Reply from Majestic Wine
Good afternoon Geraldine, Thank you for your email and for taking the time to take my call and share your feedback. I appreciate the opportunity to address your concerns in regards to your experience Majestic Wines Southampton. I’ve shared this with our regional managers as I know they take this feedback very seriously. Someone will be in touch within 48 hours to discuss it with you. Should there be anything else in the meantime, please do let me know. Best Wishes, Daniel
The selection of wine is fantastic and…
The selection of wine is fantastic and so are the staff, really helpful, a real pleasure to shop at Majestic Wine.
15 July 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.
Best Wishes, James
Just had another fast delivery from…
Just had another fast delivery from Havant, great service, staff are always really helpful(especially Jacqueline) and wine is excellent. Really pleased with Majestic Havant
15 July 2026
Unprompted review
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with your local Majestic store. I will make sure the feedback is passed on.
Best Wishes, James
Good quality wine at a competitive…
Good quality wine at a competitive price . Good website , good delivery system.
Bit frustrating prices go up and down. I have bought a lot and whilst I like to vary a bit I buy core product such as Guigal cdr, Bread and butter pinot etc and would like consistent pricing
15 July 2026
Reply from Majestic Wine
Hello,
Thank you for your kind feedback regarding pricing and our delivery system. I will make sure the feedback is passed on. I have also passed on your feedback regarding varying prices to the relevant department. Thank you for your feedback.
Best wishes, James,
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.
Best Wishes, James
Reply from Majestic Wine
Hi David,
Thank you so much for the wonderful review! We are thrilled to hear you enjoyed both our service and our selection.
We look forward to welcoming you back soon!
Best wishes,
Tianna
Just a great service
15 July 2026
Reply from Majestic Wine
Hi Philip,
Thank you so much for the fantastic review!
We are thrilled to hear you had such a great experience with us.
We look forward to welcoming you back soon!
Best wishes,
Tianna
Your service is great but could improve quality of wines
Your service is great, delivery is very efficient and your website is easy to use….but some of the wines are of variable quality. I bought 6 bottles of Corsican Rose recently (Serra Ile De Beaute) that were sub-standard. We drink a fair amount of rose so I think we are reasonably objective judges. I expect better from Majestic.
15 July 2026
Reply from Majestic Wine
Hi Alastair,
Thank you for the kind words about our service and delivery!
We are incredibly sorry to hear that the Serra Ile De Beauté Corsican Rosé didn't meet your standards. As a regular rosé drinker, you know your stuff, and we are sorry that we missed the mark on this occasion.
Under our No Quibble Guarantee, if you don't enjoy a wine, we will refund or replace it—no questions asked.
Please pop into your local Majestic store or contact our online customer service team at Info@majestic.co.uk with your order details, and we will get this sorted for you right away.
Best wishes,
Tianna
We buy lots of Guvnor red and Gathering…
We buy lots of Guvnor red and Gathering Storm as our everyday drinking. So far not found a reasonably priced rose.
Our biggest and too frequent complaint is getting a call back to pay for an order at your Havant depot and having to chase up. We are contemplating changing to Southampton depot if they will deliver to Bishop’s Waltham? No doubt Havant will say staff shortage for not answering left messages.
11 July 2026
Reply from Majestic Wine
Hello Philip,
Thank you for taking the time to leave this feedback.
I'm pleased to hear that Gathering storm and The Guv'nor are a favourite of yours, I hope we can find a reasonably priced rosé to match your taste next time!
I do apologise for the communication issues you've faced with the Havant team, I will be sure to raise this with the team.
If you would like some help processing your order, please feel free to give our team a call on 0345 605 6767 and we'd be happy to help!
We look forward to seeing you in-store again soon.
Best wishes,
Tianna
Reply from Majestic Wine
Hi David,
Thank you for the great feedback!
It is great to hear that our team are organized, knowledgeable, and helpful for our customers.
We really appreciate your support and look forward to welcoming you back!
Best wishes,
Tianna
Majestic Visits
I visit Majestic every few months and the service is always excellent, whoever is serving. I am always asked if I need any help, or if I would like to sample any of the wines open and never hassled however long I take. My time is always well spent because without fail, the play list is superb and always unique. Finally I am always asked if I need help loading the wine in the car. You’re not the cheapest but great staff and good service are important and valued.
11 July 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.
Best Wishes, James
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.
Best Wishes, James
Wine choice and staff help.
12 July 2026
Reply from Majestic Wine
Hello Andrew, thank you for leaving your review. It's great to hear that your have a great wine choice and staff have been helpful. Best wishes Daniel
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