The Wine Society Reviews 

6,564
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,589 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive and carefully curated selection of quality wines available at very competitive and fair prices. People also highlight the exceptionally fast and reliable delivery service, noting that orders consistently arrive promptly in secure packaging. Consumers truly appreciate the helpful customer support team and the overall absolute ease of ordering through the platform. However, some people mentioned occasional issues with external shipping providers, such as delayed packages or missed delivery dates. A few reviewers also noted receiving damaged boxes during transit or experiencing poor communication regarding delivery updates.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the prompt, reliable, and free... See more

Product

Users describe positive interactions with product, consistently praising the amazing selection of wine at... See more

Price

Customers consistently note positive experiences with price, highlighting competitive and fair pricing across... See more

Value for money

Reviewers highlight positive aspects of value for money, expressing deep satisfaction with the competitive... See more

Service

Customers had positive experiences with service, frequently highlighting the reliable, prompt, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice of wines at what feels like a fair price coupled with a very informative and down to earth presentation. The added bonuses are free shipping, whatever the number of bottles ordered, and... See more

Rated 5 out of 5 stars

Excellent selection. Many wines and regions to choose from. Excellent depth of choice. Prices are very attractive. Next day or scheduled delivery always reliable and free. Well priced temperature cont... See more

Rated 5 out of 5 stars

The Wine Society is excellent. I have bought both en-primeur and standard duty paid wines. Website is great, communications timely, relevant and clear. Also delivery is simple and easy to book, to sui... See more

Rated 5 out of 5 stars

Great selection of wines, reasonably priced and exceptional service. Always a delight to deal with - never had a delayed delivery. Been a member for 20 years and never disappointed. Had to send back... See more

Company replied


Company details

  1. Wine Club
  2. also in
  3. Wine Cellar
  4. Wine Store

Written by the company

Founded in 1874, The Wine Society is the world’s oldest member-owned community of wine lovers. We put our members before profit to ensure fairer bottle prices for both the people that enjoy them, and for those who make them. Because we don’t need to keep external shareholders happy, we’re able to put profits back into lower prices and services, so our members get exceptional quality in every bottle they buy.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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4.8

All reviews

(6,564)

2,641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In Vino Veritas

Excellent choice available. Very fair prices. Extremely easy ordering process and efficient delivery particularly fro Society Van drivers rather than DHL etc.

10 October 2026
Rated 5 out of 5 stars

A brilliant institution - always evolving and always good…

I have been a member for many years and have learned about wine from the publications; have bought a variety of new bottles ( the light Lanzarote red this time) and have always been pleased with the selections that arrive and with the delivery service - but only on Society vans- who deliver to my flat door.

10 October 2026
Rated 5 out of 5 stars

Number 1 Wine Retailer in the U.K.

The Wine Society retails some of the Best wines in the U.K. - The wine buyers are some of the best in the wine trade.
The range of wines are simply amazing!

Customer Service is excellent - also FREE delivery on all orders

25 August 2026
Rated 5 out of 5 stars

I’ve been buying from them for years!

I’ve been buying from them for years. Really great service and excellent, quality wines combined with perfectly reasonable prices - a different league to what’s on offer at the supermarket. Plus delivery is always on time and reliable. I genuinely can’t fault them.

9 October 2026
Rated 1 out of 5 stars

No delivery

I arranged delivery on Wednesday as I was at home all day. My delivery did not arrive, so I rearranged for today and received notification that it was due between 11.58-12.58. It still has not arrived (16:00 hours). I realise that this is the courier and not the wine society, but you need to know that they have let you down. I have contacted the courier but have not had a helpful response.

9 October 2026
Rated 5 out of 5 stars

The best £40 you’ll ever spend on wine!

When they said “the best £40 you’ll ever spend on wine is membership of the Wine Society”, they were 100% right.

The sheer breadth of choice & quality of wine from every imaginable wine producing region of the world, coupled with first class advice and customer service makes the Wine Society my go-to wine merchant.

8 October 2026
Rated 5 out of 5 stars

Wines for every occasion and taste

I use the Wine Society to buy most of my wines. They always have good offers including focuses on particular regions or types of wine. Their mixed cases are excellent for trying a range and then selecting what you like best. I also buy wine en primeur through the society and store it in their cellars until it is ready to drink. There are no charges for delivery and prices are always at a very competitive rate. Every wine is reviewed by one of their experts so you can select to meet your own tastes. I would recommend the Wine Society to anyone who wants good quality wines at competitive prices.

7 October 2026
Rated 1 out of 5 stars

Unacceptable delivery by carrier

I have no issue with the wine ordered but the delivery by The Wine Society’s carrier was appalling.
Six boxes of wine, including a bottle of Champagne, were delivered whilst I was out and left outside of the front door in full view of passers by. It was raining heavily and by the time I arrived home all the boxes were saturated and had disintegrated with several bottles rolling around on the ground soaking wet. The boxes could easily have been left under the carport in the dry and out of view. The wines were presents for people but without the boxes I am now faced with a problem as to how they can be packaged and delivered safely.
I did inform the Wine Society by telephone about this issue but apart from an apology received nothing else in compensation for this quite unacceptable delivery.
I am an extremely unhappy customer!

8 October 2026

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