MAGNA ACCIDENT SERVICES LIMITED Reviews 

124
•
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Stacie was incredible help. She had a tough job of navigating car hire in another country for me and she went above and beyond and worked much harder than I assume she would have to normally. Even wit... See more

Company replied

Rated 5 out of 5 stars

My van had an accident and was put in touch with magna as I needed a specialised hire van as I'm a window cleaner so needed a water tank and hose reels in the van and everything was great and dealt wi... See more

Company replied

Rated 5 out of 5 stars

100% recommend, took away all the hassle and kept me well informed throughout the entire claims process, had a solution for every problem the insurer threw at me and got me the specific hire car I nee... See more

Company replied

Rated 5 out of 5 stars

Michelle was absolutely amazing. She has been dealing with our complicated claim in a professional way. She has fought for our interest through the entire protest. She has been always available to ans... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Magna Accident Services is a family owned company based in Lincolnshire. The directors have been in the credit hire industry for many years, previously specialising in the provision of replacement taxis. Our team of staff are experienced, knowledgeable and dedicated and we pride ourselves on customer service and attention. We will guide our clients through the often upsetting process of a motor accident claim, being honest, transparent and pro-active throughout. Although our main business activity is credit hire, we provide a full package of services to drivers following a road accident as well as a direct hire service for a number of work partners.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

124 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(124)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress-free and smooth process

A non-fault accident can still be quite stressful. Magna has made the process as smooth as possible, from my vehicle being sent for Repairs and having a hire vehicle delivered, to repairs to my vehicle being completed and the hire vehicle being collected. The process has been straight-forward and I have been updated at every step.

2 October 2025
Unprompted review
MAGNA ACCIDENT SERVICES LIMITED logo

Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for taking the time to leave us a review, Adam! We are so glad that we could make the claims process smooth for you. Your feedback will be passed to the team involved in assisting you.

Rated 5 out of 5 stars

Magna are Magnificent

From the point at which Magna began working on my behalf to resolve the third party insurance claim, the claim at last began to progress. Within a matter of days the claim, that had previously been delayed for many weeks by other agencies, soon reached a very positive conclusion. The staff at Magna always responded quickly and efficiently to my emails and phone calls. Throughout the process, from start to finish, they were very reassuring and supportive. Magna transformed what was a nightmare experience prior to their involvement, into an experience which could not in any way have been more positive.

20 August 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for taking the time to leave us such a detailed and positive review. We are so glad your experience with Magna has been 5* review worthy. Your comments will be passed on to all those involved with the management of your claim.

Rated 5 out of 5 stars

Helpful from start to finish

Helpful from start to finish, contacted several times and nothing was too much trouble. Found a suitable vehicle as a hire car in a non fault accident.

22 August 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for taking the time to review our service. We are so glad to hear of your 5* experience with Magna.

Rated 5 out of 5 stars

Outstanding in every aspect.

From the moment we were referred to you, every single member of your team has been outstanding. You understood our situation, you agreed on a solution and you delivered everything you promised. You have been professional, efficient, considerate and responsive. Everyone we have spoken to knew our circumstances and helped to reduce the impact and stress that had been caused by the incident that led to our needing your services. Thank you all for everything you have done.

1 August 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Wow, what a lovely review to read. Thank you for taking the time to write about your experience. Your comments will be passed on to all those involved in the management of your claim.

Rated 5 out of 5 stars

Much better than the other option…

Much better than the other option offered by our insurer - were actaully able to provide a replacement vehicle closer to spec

19 August 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for taking the time to write us a review. We are so glad we could provide you with a quick replacement vehicle. Your comments will be passed on to the handler involved in arranging the replacement vehicle for you.

Rated 5 out of 5 stars

Fantastic customer service

Dan has been a great help and kept me in the loop all the time. Nothing was ever a problem. Great customer service.

28 July 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for taking the time to leave Dan a review Phil. This is great feedback as Dan is a new member of the team too. Your comments will be passed on.

Rated 5 out of 5 stars

"After a recent car crash

"After a recent car crash, I needed a hire van quickly — the whole process was incredibly smooth and stress-free. The team was efficient especially Samantha who was so helpful, and made a difficult situation much easier. Highly recommend!"

21 July 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for taking the time to review our service. We are so glad we could arrange a replacement vehicle so quickly for you. Your comments will be passed to Sam & all the team involved in assisting you.

Rated 5 out of 5 stars

Magna stars .

This is simple , to start off, bit of a tricky one, but the lovely samantha has been brilliant,from first answering my call , she was very pleasantly spoken and a delight to speak with. Arranged my replacement vehicle instantly.i will have no hesitation recommending this company. Brilliant at what you do, keep it up . Sam, your a star 🌟. Thank you .

21 July 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Wow! Thank you for writing such a detailed review and for your kind comments on the service received from Sam. Sam is a fairly new to the team, so these comments will be passed on to her immediately. Thank you for your feedback.

Rated 5 out of 5 stars

Employee Heather Fox

My experience from the start with Heather Fox was very professional and very reassuring with this not being something that I have had to do before. She was very understanding of this and helped guide me though all of the information and everything I needed to do. The car supplied arrived quickly.
I would like to thank her for her outstanding assistance 👏

25 June 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for taking the time to write such a kind and detailed review. We are so glad Heather & the team could guide you through the claims process. Your comments will be passed on to all those involved in assisting you.

Rated 5 out of 5 stars

Excellent service

Excellent service took care of everything from start to finish would highly recommend Magna

23 June 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

What a lovely review! Thank you for your comments, these will be passed to Max and all those involved in assisting your claim.

Rated 5 out of 5 stars

Great communications from start to…

Great communications from start to finish

15 July 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for your review Stephen. We are so glad we could assist with your claim and you received great communication from the Magna team.

Rated 5 out of 5 stars

Excellent service and incredibly…

Excellent service and incredibly friendly

14 July 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for your review, Rachel. Your comments will be passed to your file handler and all those involved with managing your claim.

Rated 5 out of 5 stars

Helpful

Helpful, factual and Jack did what he said he would.
Great service.

11 July 2025
Unprompted review
MAGNA ACCIDENT SERVICES LIMITED logo

Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for taking the time to leave us a review, Ian.
Your comments will be passed to Jack and all the claims team who have assisted you.

Rated 5 out of 5 stars

Excellent service from Jack at Magna

Excellent service from Jack at Magna. I needed a hire car through work due to an accident and Jack was extremely helpful and thorough. Would highly recommend using Magna!

11 July 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for taking the time to leave us a review, Maria! Jack is a new member of the team, so your comments will be passed on to him immediately. We are so glad we could make the process of arranging a replacement vehicle smooth for you.

Rated 5 out of 5 stars

Great service

10 July 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for your review, Joe. We are glad you've received a smooth service. Your comments will be passed on to all those involved in assisting you.

Rated 5 out of 5 stars

Communication with personality

Communication with personality
very professional and informative

10 July 2025
Unprompted review
MAGNA ACCIDENT SERVICES LIMITED logo

Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for taking the time to leave us a review. Your comments will be passed on to all the team who have assisted you.

Rated 5 out of 5 stars

Amazing service from Magna Accident

Amazing service from Magna Accident, especially from Jack Blood. He has been so helpful throughout this whole process and nothing has been to much bother. Jack has kept me up to date every step of the way and has worked so hard to ensure that this process had a successful outcome (which it did!). I wouldn't hesitate to recommend this company and can't speak highly enough of the service I received.

9 July 2025
Unprompted review
MAGNA ACCIDENT SERVICES LIMITED logo

Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for your wonderful review Deborah. Jack is a new member of the team, so your comments will be passed on to him immediately. We are so glad we could make the process of arranging a replacement vehicle smooth for you.

Rated 5 out of 5 stars

They would ring me back at a time…

They would ring me back at a time convenient to me, explained everything to me. Friendly and professional at all times

3 July 2025
Unprompted review
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Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for your review Simon. We are glad you had a smooth experience, your comments will be passed on to everyone who has assisted you.

Rated 5 out of 5 stars

A great company to deal with

Everyone I spoke to at Magna were polite and were quick with updating me on any information they had.
Due to the 3rd party insurance dragging their heels, I was with Magna from 4th March - 4th July and they done their utmost to solve this problem for me.
I would highly recommend them ☺️

4 July 2025
Unprompted review
MAGNA ACCIDENT SERVICES LIMITED logo

Reply from MAGNA ACCIDENT SERVICES LIMITED

Thank you for your review, Ann. We're so glad we would ensure the process was smooth for you. Your comments will be passed to all the team involved in handling your claim.

Rated 5 out of 5 stars

Great Company

The hire was dealt with very efficiently and professionally

2 July 2025
Unprompted review
MAGNA ACCIDENT SERVICES LIMITED logo

Reply from MAGNA ACCIDENT SERVICES LIMITED

We're so glad you received a smooth and efficient service, thank you for taking the time to leave us a review. Your comments will be passed to all the team involved in assisting your claim.

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