Stacie was incredible help. She had a tough job of navigating car hire in another country for me and she went above and beyond and worked much harder than I assume she would have to normally. Even wit... See more
Company replied
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See what reviewers are saying
My van had an accident and was put in touch with magna as I needed a specialised hire van as I'm a window cleaner so needed a water tank and hose reels in the van and everything was great and dealt wi... See more
Company replied
100% recommend, took away all the hassle and kept me well informed throughout the entire claims process, had a solution for every problem the insurer threw at me and got me the specific hire car I nee... See more
Company replied
Michelle was absolutely amazing. She has been dealing with our complicated claim in a professional way. She has fought for our interest through the entire protest. She has been always available to ans... See more
Company replied
Company details
Written by the company
Magna Accident Services is a family owned company based in Lincolnshire. The directors have been in the credit hire industry for many years, previously specialising in the provision of replacement taxis. Our team of staff are experienced, knowledgeable and dedicated and we pride ourselves on customer service and attention. We will guide our clients through the often upsetting process of a motor accident claim, being honest, transparent and pro-active throughout. Although our main business activity is credit hire, we provide a full package of services to drivers following a road accident as well as a direct hire service for a number of work partners.
Contact info
Tillbridge Farm, LN1 2DS, Lincoln, United Kingdom
- 0344 3350381
- enq@magna-accident.co.uk
- www.magna-accident.co.uk
4.7
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Extremely disappointing and costly…
Extremely disappointing and costly experience with Magna Accident Services
I had a deeply frustrating experience with Magna Accident Services after a non‑fault accident. They claimed over £50,000 in hire vehicle charges that should have been resolved promptly and proportionately. On top of that, we were billed for supposed hire vehicle “damage” with no explanation or evidence, just an invoice listing “vehicle damage,” “tyre damage,” and “windscreen damage,” with no photos, reports, or proof.
From this non‑fault incident, it feels like Magna Accident Services were the only winners. The process came across as exploitative and aimed at maximising what they could claim for themselves rather than supporting us fairly. We will not use them again and cannot recommend them based on our experience.
Key issues:
Excessive hire charges (over £50,000) that should have been handled in a timely and reasonable way.
Damage charges issued without any supporting evidence or explanation.
A process that felt focused on profit over customer care and transparency.
If you do proceed with them, insist on written justifications, itemised breakdowns, and evidence for any charges, and keep meticulous records.
16 July 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Magna Accident Services Ltd provided you with a 32T X Way Tipper during your time of need to provide continued mobility for your business. The vehicle is highly specialist and was on hire to you for 189 days in total. We are independent of both your insurers and the third-party insurers, and the vehicles we provide for claimants are not an insurable benefit you hold.
Your damage claim itself was being handled by your underwriting insurers, not Magna. Your hire period was longer than we had all anticipated, but there were large delays in your claim caused by documents you were presenting, which were unable to be accepted by your insurers; something we spoke to you about on different occasions. Documents that only you could provide, and that is part of your overriding duty when mitigating losses, allowing your insurer to indemnify the claim.
Prior to hire commencing we provided clear information surrounding our services and evidencing the condition of the vehicle. We asked that you do the same upon the vehicle being collected to ensure that you are satisfied with the condition of the vehicle when you are finished using it. To date, your company has provided no evidence of you undertaking these checks as you agreed to do. No concerns were raised after delivery, but during your claim there have been multiple instances of vehicle damage or penalty charge notices occurring. On more than one occasion you made a call out to the supplier for assistance for damages to Tyres that occurred while you were using the vehicle. Your reasons for disputing charges have been inconsistent during the claim, and you have failed to notify us of events as and when they occur. Our invoices represent the costs that we have been charged for.
You sustained an accident in our hire vehicle during your care that was not immediately reported to us; something we have approached the at-fault party for despite you insuring the hire vehicle against risk of damage. On completion of the hire services, damages were identified that had not been reported to us. We have provided considerable information and breakdowns of charges to you surrounding the debts owed and your liability. We have offered to speak to you further on many occasions to work through the disputes, but this has been declined. We are happy to furnish you with copies of any documents you require, but damages were caused to Tyres and the windscreen during your hire period that was not present upon delivery. There were also costs for fuel that had not been replenished.
While it might be frustrating to you, a hirer who damages a vehicle during their care is accountable for the repair costs. Magna does not aim to profit from any damage claims submitted to a client; we merely seek to recover the charges we have had to pay out on your behalf. Despite Magna being highly concerned about the recoverability of your full hire period, which was communicated to you on various occasions, we stood by you and tried to assist you in bringing your claim to a close with your insurer. We didn’t withdraw the hire from you as we didn’t wish to leave you without a vehicle and cause you business disruption.
We incurred considerable costs in providing a service to you and have not recovered the money you stated in your review. Problems with settlement of hire costs have not been related to daily rates, but to your delays in progressing your claim to settlement. We have at all times acted in your best interests, and your hire vehicle could have been returned at any point should you not have required it anymore. We prioritised assisting you when risks were increasing relating to your accruing hire costs.
Fantastic service from everyone who i…
Fantastic service from everyone who i had contact with at Magna throughout the entire service
10 July 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for your review Jason, your comments will be passed to all the team who assisted you. Have a great weekend.
Turned a Nightmare into a Dream
When our campervan (parked outside our house) was hit by another vehicle, less than 5 days before we were due to go camping in Cornwall, I thought my long awaited holiday was totally scuppered. Rebecca and Michelle at Magna worked incredibly hard to sort everything out and two days before our departure date, a beautiful replacement campervan was delivered to our house, and later that day, our van was taken away for assessment and repair, leaving us free to load the replacement van and set off on holiday as planned After the shock of finding our van had been damaged, I can't thank Rebecca and Michelle enough for turning things round so amazingly quickly.
30 June 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
WOW! What a review to come into the office to this morning! Thank you for taking the time to leave such kind comments about your experience with Magna. We will ensure these are passed on to Rebecca, Michelle and the wider team who assisted you.
Re placement vehicle
Very helpful staff and arrangements that worked well for us. They were quick to respond and to understand our needs.
18 June 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for your review Martin! A lovely thing to read on a Friday afternoon during this heatwave! We will ensure your comments are passed to Stacie and the Hire Team.
Joshua thain
Joshua thain
the main man gave me best service ever
From start to end all the staff been very helpful will fully recommend them.
18 June 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
What a wonderful review to receive! Thank you for your kind comments regarding Joshua's service, we will ensure these are passed on!
Stacie is exceptional
Stacie was incredible help. She had a tough job of navigating car hire in another country for me and she went above and beyond and worked much harder than I assume she would have to normally. Even with the stressful and situation Stacie was trying to navigate she was always lovely to talk to. Exceptional member of staff and you are very lucky to have her.
7 May 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking the time to write such a lovely review, Chelsie. We will ensure your comments are passed straight to Stacie and all those involved in assisting you with a replacement vehicle.
Accident replacement vehicle
All in all, a good experience. Due to my partner being in a wheelchair it took a while to get a suitable hire vehicle, however in the end all was well, the hire vehicle was ideal and I realise was not easy to obtain.
Everyone at Magna was courteous throughout and very attentive.
22 February 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Wow! What a wonderful review to receive. Thank you for your kind words and for taking the time to review us. We will ensure your comments are passed on the whole Magna team.
Sam in customer service
Sam in customer service, went above and beyond to help sort out my vehicle sourcing issues.
A pleasure to deal with.
5 May 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for your kind words and for taking the time to leave us a review, Peter. Your comments will be passed on to Sam and the wider team.
5* Service and Communication
Stacie Greenwood - Absolute asset to your company and fantastic service. Provided an outside the box solution on a tight deadline to ensure we didn't loose business on the bank holiday weekend - as a small business this was huge for us. Highly recommended service and I can't thank you enough for organising everything. 5* Service and Communication.
1 May 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking the time to write us a review, Paul! Your kind words will be passed on to Stacie and the Hire Team involved in assisting you with a replacement vehicle.
Absolutely brilliant service from…
Absolutely brilliant service from Samantha, nothing was an issue at all, everything I asked for she sent. Made the whole experience so effortless for me. Thank you so much 😊
10 April 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Wow! What a lovely review to receive! Thank you for such kind words. We will pass these on to Samantha and the team involved in arranging a replacement vehicle for you.
Very fast service from Samantha
Very fast service from Samantha, delivered our van within 2 hours
13 April 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for your review, Arron. We will ensure your praise is passed on to Samantha and the team who assisted you with a replacement vehicle.
Professional helpful company
This company has been amazing with helping us with our claim. It is first time we have had to deal with a company like this and we honestly didn’t know what to expect but Heather in particular has been absolutely awesome. She is friendly helpful and very knowledgeable helping us every step of the way. We wouldn’t hesitate to recommend using Magna Accident Services.
31 March 2026
Unprompted review
Great to deal with !!!
My van had an accident and was put in touch with magna as I needed a specialised hire van as I'm a window cleaner so needed a water tank and hose reels in the van and everything was great and dealt with efficiently and kept me on the road earning money whilst mine was repaired. Many thanks again 🙏
24 February 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking the time to write a review of our service, John. We are so glad we were able to provide you with a specialist window cleaning van to keep you mobile and your business running. Your kind comments will be passed to all those involved in assisting you.
Better than the management company
Better than the management company
28 January 2026
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking the time to review our service. We are so glad we were able to assist you and provide a replacement vehicle quickly.
Magna provided outstanding service
Magna provided outstanding service, managing every detail from beginning to end. I would highly recommend them.
29 December 2025
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking the time to review our service, it means a lot to the team! Your comments will be passed on to all those involved in assisting your claim.
Following a recent car accident
Following a recent car accident, I urgently required a van rental. The entire experience was seamless and devoid of stress. The staff worked efficiently, with special thanks to Samantha for her invaluable assistance in easing a challenging circumstance. I highly endorse their services!
24 December 2025
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking the time to write such a detailed and positive review, Jay! We are so glad that the entire process was seamless for you.
Sam and Stacey
Talk about above and beyond! Obviously an accident is never a pleasant experience but initially Sam made the vehicle replacement so smooth and easy. Unfortunately there was a complication before the vehicle hire was up but a call to Magna (namely Sam and Stacey) and they extended my hire so I wouldn't be without a vehicle. These girls are both so helpful and pleasant to deal with. A real credit to the company.
28 November 2025
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
What a wonderful review to come in to on a Monday morning! We are thrilled to hear of the excellent customer service you received from both Sam & Stacie. We will pass on your comments to them!
Sam was brilliant from start to finish
Sam was brilliant from start to finish. She gave me the exact information that I needed and managed to solve an issue almost immediately that other suppliers couldn't do over a span of 5 days.
Perfect communication.
Perfect Customer Service.
Perfect Result.
Over all Sam was Perfect.
25 November 2025
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking the time to review the service you received from Sam. We will ensure that your comments are passed on to her and the team who have assisted the handling of your file.
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking the time to review our service, Jason. Your comments will be passed to all those involved with handling your file.
Sam is the gold standard of customer…
Sam is the gold standard of customer relations. Genuine interest and empathy for my situation, she delivered exactly what she said she would and kept me up to speed all the way through.
Can’t speak for the rest of the business because all I dealt with was Sam and she was great
17 October 2025
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you very much for your kind words regarding the service you have received from Sam. We are so glad we could quickly arrange a suitable replacement vehicle for you. Your comments will be passed on to Sam.
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