McDonald’s Reviews 

2,792
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 328 reviews, most reviewers were let down by their experience overall. Many customers reported issues with product quality, including cold food, dry or overcooked items, and incorrect orders, leading to disappointment and wasted meals. Reviewers frequently encountered problems with staff, citing rudeness, sarcasm, and a lack of helpfulness, especially when addressing order discrepancies or requests. The service was often criticized for being below standard, with long waits, forgotten items, and difficulties in resolving issues. Some people also felt that the cleanliness of the establishments was poor, with dirty tables and a general lack of tidiness. However, a few other people also felt that some staff members were very polite, helpful, and provided quick service, making their visits pleasant.

What people talk about most

Product

Reviewers mention negative feedback about product quality and accuracy, with many reporting missing items... See more

Staff

Customers had negative experiences with staff, frequently reporting rudeness, unhelpfulness, and a lack of... See more

Service

Clients share negative opinions on service, with many reviewers describing it as below standard and... See more

Order

Customers consistently note negative experiences with order accuracy and delivery, frequently reporting... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing disappointment over cold, dry, or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been to Cleethorpes seafront Macdonalds and was very disappointed every other time it has been clean and tidy i could nt even say it was full. The floor was absolute tip tables were messy and the mes... See more

Rated 1 out of 5 stars

Went this morning and decided to eat inside. First, the self service menu board was offering breakfast menu but it was well past breakfast hours. Then we were told by staff that there was no water, no... See more

Rated 1 out of 5 stars

How can you say you have no milk for tea when you are serving coffee when asking if you can paw some out of a milk carton the answer was where not aloud to so when offering to buy a small milk I Was t... See more

Rated 1 out of 5 stars

Ordered a Big Mac but burgers were super thin - not like previous big Mac’s, so won’t buy McDonald’s in future. Also continuous problem with self service machine failing to issue receipts… Bourne... See more


1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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1.6

All reviews

(2,792)

610 reviews in the last 12 months

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Rated 1 out of 5 stars

Never get the order right

Never get the order right, they always mess up in some kind of way.
Tonight I ordered and was charged for a double quater pounder to get home and find only 1 patty in my burger.
I've ordered chicken before and had less pieces. It's like they can't count, but you never over count, its always less... Can't be a coincidence!

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Was visit that mcdonald's on 7 Low Rd

Was visit that mcdonald's on 7 Low Rd, Hunslet, Leeds LS10 1QR , 4:50 am they don't surve main menu anymore , just breakfast , i thought breakfast started from 5:00 am , i am Not going to go this place anymore , because basically staf don't want to do they work , because my point of view breakfast started from 5:00 am put stuff here think another way , probably even from 4:00 clock , they serve breakfast

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Started off all ok food was fast and…

Started off all ok food was fast and hot however I was fast put off the food when a member of staff who I will ad was on there break stood up and thought I was ok to put his hand down the back of his trousers scratch his arse then stiff his hand. Then again do the same 5 minutes later and looking at his finger nails.

Spoken to the manager and he did nothing! I even said to tell him go wash his hands before he comes back on to shift.

Then to finish it off said member of staff finished his food picked up his serviettes and placed them back in the dispenser

Again went and spoke to manager and explained telling him to go remove the serviettes
Again did nothing so took it upon
Myself to go remove them.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Friends special big mac meal -damp squid

Friends big mac meal
Took an age to take money
Got a strawberry coloured banana milk shake. Omg how dare I point that out?
Both milk shakes low, burgers cold, one bun was cut in half on top.
No salt on the cold crunchy (as not cooked enough) fries
Nothing to do with friends at all. So no toy, no themed wrapper, nothing.
I phoned up after providing feedback on apt longggggg survey, im allowed to drive all the way back at some point for a refund, as the call also like the initial speak about milkshakes no manners at all, im hoping it wasn't a sigh I heard, but go all the way back for a refund, no, head office call thanks. A manager being like that I ain't interested, they simply can't "Manage" clearly

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Goodbye Maccies.

McDonalds must make millions and millions around the world yet they continue to raise their prices to a ridiculous level. They are now charging 1.00 for a dip. So 4 dips for 20 nuggets is now 9.99 because 4 pounds are charged just for the dips. How mean can you get? Then they charge for a service fee and another fee on top of that. The order often comes cold no ice in drinks waiting for ages and wrong orders delivered and they charge for service!!

15 February 2026
Unprompted review
Rated 1 out of 5 stars

Spicy chicken

Chicken – Pure Heat, No Flavor
​Rating: ★☆☆☆☆
​I usually enjoy a bit of heat, but the Spicy Chicken I ordered from the Ilkeston, Nottingham branch was absolutely ridiculous. It wasn't just "spicy"—it was physically painful and completely unbalanced.
​The Heat Level: I’ve eaten Scotch bonnet peppers that felt milder than this. The spice was so overwhelming that it was impossible to taste the chicken, the breading, or the toppings.
​The "Husband Test": My husband has a very high tolerance for spicy food and even he declared it inedible.
​The Experience: We ended up throwing it away. A "spicy" option should enhance the flavor, not act as a chemical burn for your mouth.
​If you value your taste buds (and your evening), avoid this. I will never be ordering this menu item, or from this specific location, ever again

6 February 2026
Unprompted review

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