Lyco Group Ltd. Reviews 

954
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Many customers frequently mention that online orders arrive extremely quickly, often by the next day, and that all products are securely packaged to prevent transport damage. Shoppers consistently appreciate the excellent overall product quality, very reasonable online prices, and the simple ordering process that makes all purchases completely smooth. However, some people mentioned experiencing frustrating delivery delays, missed delivery appointments, or significant problems with tracking their packages through couriers. A few other people also felt that direct customer communication regarding shipping updates was particularly poor when orders arrived later than advertised.

What people talk about most

Product

Clients share satisfaction on product, frequently praising the high build quality, attractive designs, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the remarkable... See more

Order

Reviewers mention positive feedback about order, frequently highlighting the easy online process and... See more

Quality

Consumers express satisfaction regarding quality, highlighting attractive and well-made products with high... See more

Service

Customers had positive experiences with service, praising the prompt delivery, speed, and overall excellence.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage. Delivered next day service. The bulbs look great. Thanks C

Company replied

Rated 5 out of 5 stars

Generally good. My only criticism is the packaging, the outer box had been crushed which also damaged the inner box. The lights were undamaged and work perfectly.

Company replied

Rated 5 out of 5 stars

I purchased 2 x 6w surface mounted lights for a passageway after a google search. The product is attractive, well made and was securely packaged. I was also very pleasantly surprised by the speed of d... See more

Company replied

Rated 5 out of 5 stars

Easy to order online. Quick delivery & the product I purchased was as described. It is fabulous & does the job I wanted it to do. I was kept up to date with delivery & my items arrived in excellent co... See more

Company replied


Company details

  1. Lighting Store

Information provided by various external sources

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.


Contact info

4.2

Great

TrustScore 4 out of 5

954 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(954)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The down-lights were great.

The down-lights are exactly as expected, great quality and easy to install. However, the delivery (by FedEx) was a catalogue of missed appointments and lies, "next day delivery" took three days.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Thieves.

You have asked me to review a product I still haven't received. I ordered a lamp and was promised next day delivery. When it hadn't landed 2 days later I emailed to ask where it was. You apparently didn't actually have one in stock to sell me. That didn't stop you pocketing my money. I'm aware that for some reason that's perfectly legal, something I've always thought strange. If I advertise a BMW for sale, pocket someones cash, then tell them I don't actually have one, I'd get arrested for fraud. Not the case with online shops. I have no idea if and when I will actually get the lamp so I can't comment on it's quality. I can however review Lyco Group Ltd as a company. Crap!

6 December 2025
Unprompted review
Rated 1 out of 5 stars

I would leave a review if my order ever…

I would leave a review if my order ever arrives!!!!!.
Last time I ordered from Lyco an led strip light that was supposed to be 14mm wide turned out to be 16mm wide. Sent it back waited ages for the refund

30 November 2025
Unprompted review
Rated 3 out of 5 stars

Slow customer service

Invoice didn't match amount charged. Emailed to request a correct invoice. Automated reply said busy and would reply within two working days. It's now 7pm and 7am tomorrow will be two working days so let's see ..... First lot of products seem good quality so far. This is a trade purchase as a new customer.

Update - correct invoice never arrived....

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Claire for the WIN

Just spent half an hour speaking to Claire on the phone, ordering lots of products. Talk about patient! What a pleasure that experience was, Claire was super knowledgeable and friendly and just so helpful. I got some really gorgeous products I wouldn't have bought without her. Be more Claire I say!!!!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

We ordered exactly what we needed at a…

We ordered exactly what we needed at a very reasonably price. Parts arrived the next mornig.
Will definitely use again

7 November 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Rated 3 out of 5 stars

Incorrect site listing

Hi, I ordered led round panels listed as 185mm cut out but when they arrived they stated a cut out of 170mm.
YOUR SITE INFO IS INCORRECT.
I have made these fit as job had to been completed on day of delivery.
Not very helpful !

4 November 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team

Kind regards
The customer care Team

Rated 5 out of 5 stars

Generally good.

Generally good.
My only criticism is the packaging, the outer box had been crushed which also damaged the inner box.
The lights were undamaged and work perfectly.

4 November 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Rated 5 out of 5 stars

Fast turnaround

Fantastic company ordered Sunday received Monday mid day, would definitely recommend

3 November 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Rated 5 out of 5 stars

A very happy customer

A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage.
Delivered next day service. The bulbs look great. Thanks C

1 November 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Rated 4 out of 5 stars

You really want a review

You really want a review? Ordered Monday, delivery confirmed for Tuesday and it's now 21:30 on Wednesday and the package has moved all of eight miles to Fedex's depot in Ridgmont.
Apart from the delivery problems the lights are installed and look really good.

29 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers.

Kind regards
The customer care Team

Rated 5 out of 5 stars

Ordered it 2pm had delivery next…

Ordered it 2pm had delivery next morning now that’s quick

23 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Rated 5 out of 5 stars

Great product, swift delivery & value for money

Easy to order online. Quick delivery & the product I purchased was as described. It is fabulous & does the job I wanted it to do. I was kept up to date with delivery & my items arrived in excellent condition.

16 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Rated 5 out of 5 stars

great service and prompt delivery

great service and prompt delivery, in these times it is a
pleasure to find and deal with a company that offers excellence service. Well done.15

15 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Rated 5 out of 5 stars

Prompt efficient no nonsense service

Prompt efficient no nonsense service.
Did what it says on the tin.

14 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you, we very much value our customer’s feedback.

Kind regards
The customer care Team

Rated 5 out of 5 stars

I have not used Lyco Group Ltd before…

I have not used Lyco Group Ltd before and the transaction was faultless.

11 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

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