A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage. Delivered next day service. The bulbs look great. Thanks C
Company replied
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Review summary
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Reviews shaping this summary
Generally good. My only criticism is the packaging, the outer box had been crushed which also damaged the inner box. The lights were undamaged and work perfectly.
Company replied
I purchased 2 x 6w surface mounted lights for a passageway after a google search. The product is attractive, well made and was securely packaged. I was also very pleasantly surprised by the speed of d... See more
Company replied
Easy to order online. Quick delivery & the product I purchased was as described. It is fabulous & does the job I wanted it to do. I was kept up to date with delivery & my items arrived in excellent co... See more
Company replied
Company details
Information provided by various external sources
Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.
Contact info
United Kingdom
- www.lyco.co.uk
4.2
Great
953 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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Very bad customer service
Tried to return coving but no suitable return option as it's too long for the return label requirements , so I emailed lyco to request for a suitable label that I could pay for
Emailed lyco twice about this , and they replied "we will reply to you within 2 working days"
I never got a reply
Never ever buying again
11 June 2026
Unprompted review
Reply from Lyco Group Ltd.
Perhaps you could send identifying details to customerservice@lighting-direct.co.uk as despite our best efforts we cannot locate you on our system.
Kind regards
The Customer care Team
I had a very disappointing experience…
I posted this review and the Lyco cutomer service team replied to me: Is there anything we could do for you ?? The answer is: YES...process the refund, please!
I had a very disappointing experience with LYCO Group.
I ordered a wall light which was never delivered. After chasing multiple times, I received a response from customer service apologising for the delay and confirming that a refund would be issued. Unfortunately, that refund was never processed.
Since then, I have sent numerous follow-up emails and have received no response at all. The lack of communication and failure to resolve the issue is extremely unprofessional.
Based on my experience, I would not recommend this company. The customer service is very poor and unreliable.
1 March 2026
Unprompted review
Reply from Lyco Group Ltd.
I am sorry that you feel your experience shopping with us wasn’t as it should have been.
Let us know please if we can assist further.
Kind regards
The Customer Care Team
Easy to use website and fast delivery
Easy to use website and fast delivery
17 April 2026
Unprompted review
Reply from Lyco Group Ltd.
Thank you, we look forward to you shopping with us again soon.
Kind regards
The Customer Care Team
poorly manufactured product and…
poorly manufactured product and equally…
poorly manufactured product and equally poor customer service.
advised of a refund, which has not been forth coming.
radio silence with further communication.
Left with an awful looking finish with potentially high cost to rectify due to a fitted, plastered, and painted ceiling.
29 March 2026
Unprompted review
Reply from Lyco Group Ltd.
We are very sorry to hear that you are displeased with the service you have received, please accept our apology.
I can confirm that your refund was processed .
Kind regards
The Customer Care Team
Excellent service
Excellent service - ordered in the evening and goods received next morning, well-packed and undamaged. Brilliant, and I shall be using this company again.
12 March 2026
Unprompted review
Reply from Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review.
Kind regards
Catherine
Excellent communication and delivery time
Ordered a couple of ceiling spotlights and G10 bulbs from Lyco. This was the first time I have used them and would highly recommend. The price of the products was good and the communication and delivery was incredible. Ordered Monday afternoon and delivered Tuesday morning. Many thanks.
10 March 2026
Unprompted review
Reply from Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The Customer Care Team
Excellent product
Excellent product, cheapest I could find, prompt delivery at a reasonable price. Would recommend and use again.
10 March 2026
Unprompted review
Reply from Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely revie
Kind regards
The Customer Care Team
Super fast delivery
Bought a 30w PIR Security light with a 5yr guarantee, Installed It and was amazed how well the sensor was picking up movement compared to a lot of off the shelf models from well know chain of small stores favourite with various tradesmen and public. Very happy so far!
9 March 2026
Unprompted review
Reply from Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The Customer Care Team
No fuss refund.
Big shout out to Lyco. Following a problem with two outdoor lights they responded very quickly & offered a refund for both items. There was no quibble or requests for more information. I would have no hesitation to buy from them in the future.
25 February 2026
Unprompted review
Reply from Lyco Group Ltd.
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
The customer Care Team
Reply from Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
So glad we found Lyco
So glad we found Lyco. Prices are good value and the item came the following day as promised.
12 February 2026
Unprompted review
Reply from Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review.
Kind regards
The customer care Team
Reply from Lyco Group Ltd.
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
So far so good
So far so good. Purchased four outdoor lights. Arrived promptly. Well packaged. Items as described no issues with installation though install notes not that good But not company fault . Good value. Would I use again defo.
9 January 2026
Unprompted review
Reply from Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review
Kind regards
The customer care Team
What's not to like
I purchased two led ceiling lights around 2 years ago one of these ceased from functioning, I sent an email as to whether this was the acceptable life span, and thought no more of it, then a few days later a replacement turned up, now I wasn't expecting that but thank you for the exceptional service, so good that I have purchased two more to replace other ageing lights in the house.
2 January 2026
Unprompted review
Reply from Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
Worst customer service I’ve seen
Made my order on Dec 30 with next day delivery. Received my first package on Jan 5th (the delay that I can understand). However a big chunk of order was missing. Emailed about it, got a response that it will be DISPATCHED on Jan 14th. Then they just cancelled my order and didn’t refund me but kept the payment on the website balance. An absolute joke of a customer service
6 January 2026
Unprompted review
Reply from Lyco Group Ltd.
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant manager
Kind reagrds
The customer service Team
I paid for a delivery that was to…
I paid for a delivery that was to arrive Sat 3rd Jan. Supposedly now arriving Mon 5th
4 January 2026
Unprompted review
Reply from Lyco Group Ltd.
I am sorry that you feel your experience shopping with us wasn’t as it should have been.
Let us know please if we can assist further
Kind regards
The customer care Team
The goods arrived on time and the…
The goods arrived on time and the company easy to order with
16 December 2025
Unprompted review
Reply from Lyco Group Ltd.
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
Light up peoples life
These are usually brilliant fast delivery great prices and decent gear. Last order took a long time from processing to being sent out which is unusual for them they must sell Christmas lights as well so we’ll let them off this time. Good company on the whole, will definitely be using in future
18 December 2025
Unprompted review
The down-lights were great.
The down-lights are exactly as expected, great quality and easy to install. However, the delivery (by FedEx) was a catalogue of missed appointments and lies, "next day delivery" took three days.
9 December 2025
Unprompted review
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