Simplified, slick claims experience, with a knowledgeable, compassionate associate taking our call. He arranged everything for us and relayed the process from end to end. Everything he promised... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
LV are fantastic. Quick and efficient handling of claims, good communication and I don’t have to fill out any paperwork, all done by the vet and then LV advising me directly about the monies paid o... See more
Company replied
Everything is done for you, no going back and forth, no laborious, forced telephone conversation, trying to push other things onto you. Simple, hassle-free and importantly, peace of mind that the jobs... See more
Company replied
No going round the issues, each question direct and to the point. This makes filling out forms easier, once paid documents directly to you. Rang up following day to check I was talking to a human, a... See more
Company replied
Company details
Written by the company
LV= General Insurance, part of the Allianz Group, help over 4.5 million customers to look after the things they love such as cars, homes and pets. LV= Life and Pensions help support over a million customers and members to protect futures, families and finances through products such as life insurance and retirement solutions. 💚
Contact info
County Gates, BH1 2NF, Bournemouth, United Kingdom
- lvgicares@lv.co.uk
- www.lv.com
4.5
Excellent
85K reviews
Asks customers to review
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Easy to get a good quote using straight…
Easy to get a good quote using straight forward form.
18 May 2026
Reply from LV=
That's great feedback and good to hear! Thanks :) ^James
LV didn't manage process with repairer
LV didn't manage the process with its suppliers. It was left entirely to me. I had to negotiate with Halo ARC, the repair company, and with Enterprise, the car hire company.
Repair service was slow: the accident occured on 17April. I informed LV same day. But my vehicle wasn't collected for repair by Halo ARC until 27 April.
Halo kept my vehicle unrepaired until 5 May in Thurrock waiting for internal sign-off for transfer to Halo Bognor branch.
Halo ordered parts on 7 May. Halo began repairs on 8 May.
Halo returned the vehicle 14 May while I was away on holiday.
My daughter discovered the vehicle on 15 May with rear bumper damage.
Halo denies any responsibility for the new damage.
So without proof I have to believe that the vehicle was mysteriously damaged overnight in a street where it has been parked almost every night for 6 years without previous incident. This is possible, but statistically unlikely.
Now I have to have the vehicle repaired again at my own cost.
17 April 2026
Reply from LV=
We’re sorry to hear you’re unhappy with the experience you’ve had with us. Please send an email to LVGICares@lv.co.uk and we'll get the right team in touch with you. ^James
Great experience
Great experience
After an accident ( not our fault) the whole process ran smoothly
25 May 2026
Reply from LV=
Thanks for your feedback Phill, we're pleased we could help! ^James
Reply from LV=
That's great! Thanks for taking the time to comment. ^James
Price was competitive
Price was competitive. Good cover. Options for extra cover available. Paper copy of policy requested which arrived quickly.
18 May 2026
Reply from LV=
We're happy to hear we were competitive for you :) ^James
Reply from LV=
That's great feedback and good to hear! Thanks :) ^James
Easy to register.
18 May 2026
Reply from LV=
Good to hear! Thanks for taking time to let us know :) ^James
Reply from LV=
That's great! Thanks for your comment :) ^James
I thought the insurance was expensive…
I thought the insurance was expensive but competitive, suspecting that ageism was a factor! Also, the reams of terms and conditions are extensive and complex.
18 May 2026
Reply from LV=
Thanks for insuring with us, if you ever need to get in touch, just head to LV.com/insurance-contact-us ^Joe
Simple easy to follow questions with a…
Simple easy to follow questions with a competitive price.
18 May 2026
Reply from LV=
Thanks for leaving us a review Sandra, it's good to hear we were competitive for you. ^Joe
Reply from LV=
Thanks for getting in touch about your experience. We're sorry you feel this way. We appreciate your feedback, and we’ll review our processes to see where improvements can be made. ^Joe
I have just taken out car insurance…
I have just taken out car insurance with this company and the process online was easy, even for an old 🦕 like me.
Hopefully I don't have to contact them again until renewal but if so I would be happy if I receive the same consideration as shown when signing up.
25 May 2026
Reply from LV=
Thanks for insuring with us, if you need anything, please feel free to get in touch LV.com/insurance-contact-us ^Joe
I have insured with u before and the…
I have insured with u before and the price was really good this year
18 May 2026
Reply from LV=
Good to hear! Thanks for taking time to let us know :) ^Joe
Excellent work hope to stay with you in…
Excellent work hope to stay with you in the future
25 May 2026
Reply from LV=
We love to hear this :) ^Joe
So simple to understand insurance was…
So simple to understand insurance was done and everything I needed within minutes. Website was very explanatory very easy
18 May 2026
Reply from LV=
Thanks for insuring with us, if you ever need to get in touch, just head to LV.com/insurance-contact-us ^Joe
I had to make a claim for the first…
I had to make a claim for the first time in 9 years of being with lv, due to an escape of water claim. Everyone I spoke to at LV were super helpful, did everything to guide me through the process at a very stressful time. They were amazing and tbh U always here bad stories about insurers. In my experience LV were first class and I'd now not go anywhere else,
23 May 2026
Unprompted review
Reply from LV=
Thanks for taking the time to feed this back Matthew, we're happy to hear that went well for you :) we want to do all we can to help our customers. Many thanks, David.
Reply from LV=
That's great! Thanks for your comment Steven, we're glad it went smoothly! Many thanks, David.
First class service
Straight forward transaction from start to finish and assistance always on hand if needed
20 May 2026
Reply from LV=
Thanks for your feedback Alfie, we're glad it went smoothly! ^James
Reply from LV=
That's great to hear! Thank you :) ^James
Reply from LV=
That's great feedback and good to hear! Thanks :) ^James
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