Simplified, slick claims experience, with a knowledgeable, compassionate associate taking our call. He arranged everything for us and relayed the process from end to end. Everything he promised... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
LV are fantastic. Quick and efficient handling of claims, good communication and I don’t have to fill out any paperwork, all done by the vet and then LV advising me directly about the monies paid o... See more
Company replied
Everything is done for you, no going back and forth, no laborious, forced telephone conversation, trying to push other things onto you. Simple, hassle-free and importantly, peace of mind that the jobs... See more
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No going round the issues, each question direct and to the point. This makes filling out forms easier, once paid documents directly to you. Rang up following day to check I was talking to a human, a... See more
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Company details
Written by the company
LV= General Insurance, part of the Allianz Group, help over 4.5 million customers to look after the things they love such as cars, homes and pets. LV= Life and Pensions help support over a million customers and members to protect futures, families and finances through products such as life insurance and retirement solutions. 💚
Contact info
County Gates, BH1 2NF, Bournemouth, United Kingdom
- lvgicares@lv.co.uk
- www.lv.com
4.5
Excellent
85K reviews
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Everything in your system was very …
Everything in your system was very easy to follow thanks for all the help .
Cheers
19 May 2026
Reply from LV=
Thanks for your feedback Des, we're pleased we could help! ^Phil
It’s great ,easy to assess and provide…
It’s great ,easy to assess and provide proper information
19 May 2026
Reply from LV=
Thanks for leaving us a review Gurwinder, we want to do all we can to help our customers. ^Phil
The person I spoke to was lovely and…
The person I spoke to was lovely and helpful. Have been with LV for 10 years now and all has been great.
26 May 2026
Reply from LV=
It's great to read your feedback Karen, glad to hear our team members are great! ^Phil
Reply from LV=
Thanks for taking the time to feed this back Annah, glad it went smoothly for you :) ^Phil
Straightforward to get a quote and sign…
Straightforward to get a quote and sign up, pricing very competitive. LV have a good reputation and i am happy to be their customer
26 May 2026
Reply from LV=
It's always nice to hear lovely feedback like this Dan, your comments made us smile. ^Nic
Reply from LV=
That's great! Thanks for your comment , it's always nice to hear! ^Nic
Very competitive and quick
I got a really competitive quote from LV via compare the market. About £110 (25%) less than my renewal quote with Aviva. For exactly the same cover. Setting up was seamless and quick.
26 May 2026
Reply from LV=
Thank you for your kind words Paul, it's good to hear we were competitive for you. ^Nic
Thank you very much for assure me we… thank you for the service thank you for the insurance very kind of you
Thank you very much for assure me we are. I’ll find out you are cheaper than the other insurance and very quality. Thank you for your service. Thank you very much.
25 May 2026
Reply from LV=
We loved reading this Mohammed, your comments made us smile. ^Nic
Reply from LV=
That's great feedback Pauline, glad to hear the website was easy to use! ^Nic
Done again at last years price with LV.
Done again at last years price with LV.
Another company 35 % more.
So they were not so ship shape.
26 May 2026
Reply from LV=
Thanks for taking the time to feed this back Ken ^Nic
I dont like searching for car…
I dont like searching for car insurance, but lv made it so easy and very competitive im very happy with my choice THANKYOU L.V
19 May 2026
Reply from LV=
It's always nice to hear lovely feedback like this Mr Crooks ^Nic
...........
19 May 2026
I would give zero star if I can
I would give zero star if I can, it’s not about the customer service of the insurance , but the garage.
My car has been sitting in the garage for over three months since early February. They said there is a part shortages in the beginning, and then after the parts has been delivered, they said some parts need to be order again and again while the car was being repaired , excuses after excuses, updates after updates. Please avoid at all costs! BTW the car is still in the garage, the name is Gemini Accident Repair Centre Redditch !!
Avoid at all costs
9 February 2026
Unprompted review
Reply from LV=
Hi, thanks for getting in touch. We’re really sorry to hear about this and would like to look into it for you. Please send an email to LVGICares@lv.co.uk and we'll get the right team in touch with you. ^Phil
policy hasnt started yet
18 May 2026
Reply from LV=
Thanks for insuring with us Shaun. If you ever need to get in touch, just head to LV.com/insurance-contact-us ^Phil
Good morning ive just got off the phone…
Good morning ive just got off the phone to lv ins to upgrade my cover i am dumbfounded to hear that lv does not consider a ghost2 immobiliser and a scorpion track s5 fitted to be of any benefit to the company in the event of theft and recovery..considering a highish performance bmw 335 would possibly be a high target??? Yet a dash cam is ??? Please enlighten me ...
26 May 2026
Unprompted review
Reply from LV=
Hi Steve, thanks for getting in touch. If you would like to contact us so we can investigate, please email LVGICares@lv.co.uk and we'll look into it. ^James
Quality / Speed of Repair Good - Poor Communications.
In general, the repair / claim process was fairly straightforward. As the vehicle concerned was on a multi user policy, having the option to nominate which of the named drivers was lead contact for the incident should be provided as every test / email was directed at the policy holder. The repair garage wasn't advised of this, making coordination of collection / delivery times more complex.
25 May 2026
Reply from LV=
Thanks for getting in touch about your experience Ian. We're sorry you feel this way. We appreciate your feedback, and we’ll review our processes to see where improvements can be made. ^James
Very competitive quote
Very competitive quote, not the cheapest, but had what budget companies say are extras as standard.
Well known company, checked reviews, very positive. No problem so far. Hope i never have to make a claim, not because they are bad , but because I don't want to be burgled. Very drunk writing this review, hope it comes across as this is a good company
18 May 2026
Reply from LV=
Thanks for your feedback Philip, it's good to hear we were competitive for you. ^James
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