Lush Reviews 

Asked a sample of a new face soap in Chelmsford and got refused. Inconsistent service. Avoid staff member manager with purple hair

Lush spa - brilliant. Had a back and face massage and absolutely loved it. It was a treat for my birthday. Staff were great - helpful and knowledgeable about the products. Would love to go again 😊

Amazing company, great quality, amazing care for the environment and animal testing! Such amazing workers, never had a bad experience in shop as everyone is so lovely! Met an amazing worker named Ben in cabot circus store, he helped me pick out things within my budget and also showed us all the newest collections and demonstrated it on us, amazing store would recommend!! (Going in store is safer as there are a few negative experiences buying online)

It's amazing!! I met a very kind worker called Ben in the Cabot Circus Lush. He is so incredibly sweet and helped me and my friend find our favorite scents and items, he let us try out the whole supermilk and sticky dates collection by applying dusting powder, spraying us with fragrance, allowing us to use bath bombs/scrubs etc. It is so magical! He also helped us find items in our budget. The smell as soon as you walk in just hits you and it is quite literally lush. Apart from that the customer service is just amazing, I love it, really recommend!!

Snow fairy bath bomb and shower gel big disappointments neither have any smell but the shower gel lathered up with only a small squeeze.for the price I paid I feel robbed after reading the hype.i would not buy again,

Wonderful sisterhood eid party Romford Lush.
🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉
Amal and Kit accommodated all our islamic values ie nasheeds inste as of music mashallah tabarakallah.
Scavenger hunt was the best with Arabic!!
There was soo much to do and fun and giggles. No one was bored lol. Even mummies vibed. God blesss

The employees was soo kind and sweet

Amazing experience at the lush store in Birmingham city centre had the loveliest lady serve me and was so kind and informative in what perfume to buy couldn’t recommend anybody better. Customer service was so detailed and she was amazing her name is Kuli!! Thanks so much

I love the shop and their products, but i have had a bad experience.
My scrubee exfoliating bar had been great for the first few weeks of use until i used it in the shower yesterday and thought it was exfoliating quite harshly. Only to wash the beads off and find big scratches all over my arms and legs. upon futher investigation i found a large shard of sharp plastic poking out of the centre of the bar. The customer service where very quick and efficient sending out a replacment and care pakage to apologise. But their was not much apology for the plastic or the actual injuries they caused me

Why can't the bath bombs be CAREFULLY wrapped when sent by post. I bought over £50 worth of bath bombs as a birthday present. Okay, lots of foam pieces inside the brown postal box, BUT inside the birthday box as well! Having scrabbled through masses of foam? pieces the bombs were found to be chipped and two were broken - they had obviously knocked against each other in transit. I felt so embarrassed watching the present being opened. Just awful.

Customer service was not great at the westfields white city, put me off going in that shop in westfields. Member of staff i think her name is called dont seem good with her customer service, didnt find her friendly

Products are quite pricey for being body sprays but just smell so nice.

It was really good i went with my friend in westfeild, White City and the worker there was friendly and nice and offers us to try the face masks in our hands and they were so beautiful and she explained about what the face masks will benefit for our skin and what type works best. We even had good conversations and she was happy to help us!

the products themselves are great, but only if you get them in store - don’t order online, as they use the dreaded Evri as a courier. Over £700 worth of online orders have been “lost” , I refuse to order online ever again. Customer service is okay if you can get hold of someone - I’m still waiting for a response on a missing item from months ago

We were in Westfields and the staff were amazing! Alex gave me a complimentary hand massage and it was fantastic- her energy, positivity and skill were second to none. Mariam at the tills was so kind and attentive, very knowledgeable on the different products and we purchased what she recommended. Great store with a lively buzz.

Lush is a rare treat for me as we don't have a store in my area. Staff are always so lovely, and products are amazing. I really appreciate that you do the recycling of pots by post, for people like me it's invaluable! I had a synaesthesia treatment at the Poole spa and it was amazingggg.

Magical spa treatments. Live the vibe and story that goes with each treatment. Fantastic staff.

Having to claim money back through my credit card provider after being incorrectly charged twice. Only partially refunded, followed by an ongoing argument about shipping. Now they have deleted my order history from my account to cover their lies.They're acting like a failing company, stealing from their remaining customers to cover their debts.

I visited the Lush shop in Swindon and had the great opportunity in being served by Harvey. Very knowledgeable, pleasant, friendly and not a pushy Sales Man. Excellent skills and would highly re recommend a trip to the High st to visit Lush rather than on line. Well done Harvey, keep up the good work.