LSH Auto UK Reviews 

From start to finish the sales team were fantastic especially Francis he was so helpful always in contact with me giving updates when my vehicle will be ready to collect.
The service is always second to none, from the customer service and the sales team.
Francis was amazing I will definitely return to Mercedes Tamworth.

Amazing customer service from Chee and John, no such thing as too many or a silly question! Made me feel very welcome from the moment I walked into the dealership & have now likely converted me to Mercedes for life! Will absolutely reccomend to family and friends. Thanks again Chee!

Best service I had ever keep this standard

Purchasing or new Mercedes was a wonderful exciting experience. Maj made it all the more special by spending time with us and patiently going through all the different functions the vehicle had to offer. We love this car.!

Brett was amazing. He made our whole experience comfortable and easy aswell as being very professional

Great service. Dean was brilliant, supportive and clear. The after care and support has been brilliant too. Highly recommend

I honestly couldn’t have asked for a better experience buying my new BYD SEALION 5. From the moment I walked in, Bryan was absolutely fantastic. He was knowledgeable, friendly, relaxed, and never once made me feel under pressure or pushed into making a decision.

Buying a new car is a big investment, so having someone you genuinely trust makes all the difference. Bryan took the time to answer all my questions (and there was a lot), explained everything clearly, and made the whole process enjoyable from start to finish.

Because of Bryan’s approach at the Stockport branch, I found myself naturally drawn to the BYD brand, and I’m so glad I was. My new SEALION 5 is, without a doubt, the best car I’ve ever owned. I absolutely love it!

If you’re thinking about buying a BYD, I can’t recommend Bryan highly enough. His outstanding customer service, professionalism, and genuine care made the whole experience top-notch. Thank you, Bryan, for making buying my new car such a positive and memorable experience.

Excellent communication and patient when there was a delay in finance being paid out.

From my initial contact and throughout the entire process, Catherine has helped me outstandingly. Courteous and professional at all times. Catherine explained, in detail, each step of my purchase, including the optional extras available to me. The reveal of the vehicle prior to road test was an exceptionally superb experience and added to the consummate professionalism shown by Catherine. I will very much miss my C43, but am already loving my GLC. Thank you very much for the excellent and personal experience.

A genuinely enjoyable experience from start to finish.
From casually browsing the showroom to walking away having ordered a new car, the atmosphere and approach of the team were outstanding.
I'd especially like to recommend Louis, who was professional, knowledgeable, and attentive from my very first enquiry. He was always responsive to my detailed questions and supported me throughout the entire process, making everything straightforward and stress-free.
This was a complete contrast to my experience at another dealership, where the atmosphere felt pushy and it seemed like the team would only engage with me if they thought I was ready to buy.
Overall, the service was absolutely top-notch. I’ve already recommended the dealership to family and friends.

Collection day was a brilliant experience, all the staff were genuinely happy for us, were patient and went out of the way to include my family in the celebration of buying a new vehicle!

Thank you Louis for making the experience enjoyable and for putting up with a gazillion questions- professional and personable right till the very end.

Great service, good communication, Abdul was a pleasure to do business with.

It is shocking that, after more than two months of constantly chasing Mercedes for a response regarding a recall they have refused to honour, I am still left without a satisfactory resolution. I was only notified of the recall by letter well after it had been issued, which is completely unacceptable.

This level of customer service is extremely disappointing, especially as I have been a loyal, long-term Mercedes customer. I expected far better communication, transparency, and support from a premium brand. The way this matter has been handled has seriously undermined my confidence in Mercedes and left me feeling let down as a valued customer.

The service from Catherine was exceptional. From beginning to end she was extremely accommodating, happy to answer any questions and attentive. I would highly recommend Mercedes and Catherine for anyone looking to purchase a car. Excellent customer service.

Bryan and the team have been amazing from start to finish the whole process was flawless and completed with ease. We would have no hesitation in recommending the stockport team to anybody considering purchasing a BYD car

Purchased my 1st A200 AMG Exec line, great service from start to finish, back new tyre replaced, full tank of petrol, cleaned and valeted, Jaz S (LSH Auto, Erdington) was a great Sales Executive, thankyou for making this a great experience for me.

Chee the sales person sat me down and went through everything it was a delight from start to finish no hic cups and the handover was really smooth even Joseph shown me all the new techno very helpful and Rebeca the sales manager cane over to see if everything was ok very helpful.. so overall well done Mercedes of Whitefield 👍

Excellent service. Manna was very professional and he looked after me. He was very friendly and definitely recommend this dealership to anyone who is looking for a car.

Car was booked in for rear subframe, common fault on this car, although there is a 20 year Warranty on this, the best they could offer was 50% towards the bill of over 3 and half grand, so bit the bullet and booked it in for today 2nd July, I happened to call up about another query then to be told they dont even have the part in, and they will be on back order, complete waste of time for me and my dad who has drove me back of forth to the garage in Tamworth, very disappointed with the service and left feeling annoyed and wondering why I ever bought a mercedes in the first place, there communication is very poor and the lady on front desk made me feel like a second class citizen, over all gutted, and still have to go back to get the work done at some point.

Excellent service and helpful im finding me the right car and deal.

Abdul Karim was absolutely amazing and made my experience with Mercedes special . I would in to anyone .