LSH Auto UK Reviews 

Nick Heaney was excellent. So Helpful and professional. He couldn’t have been more informative and gave me such good advice. Nick was very patient at all stages of the purchase and could answer all my questions / concerns.Nick understood really quickly what I did and didn’t want in a new car . He explained the car in details prior to my decision to purchase it. And I couldn’t have set it up to my specification without his help . I would recommend the garage and Nick to anyone.

Very good salespeople

Really friendly - super knowledgeable and helpful staff - don’t don’t pressure- just explained everything- Bryan in particular was great with us as was Steve too - very quick and responsive- definitely recommend the team at Stockport - the car is great too!!

Excellent customer service. David Jowitt was so helpful and made it such a great experience.

Terrible Customer Service!
Having purchased a brand new Mercedez GLC 4 Matic in January from the Whitefield showroom, the heating stopped working 2 months later. Numerous trips to the service department which originally fobbed us off with ‘Resets’ and ‘it’s working’ zero communication between one visit to the next. They then said it was a ‘Mercedez issue’ and referred it to them. Chasing it weeks later they hadn’t.
Eventually they swapped the heating system where, upon collection, stated it was now working fine. Surprise, surprise on checking it on the trip home it still wasn’t working !!
Since the end of April, at which time they were waiting for ‘advice’ from the manufacturer we’ve heard nothing.
Upon chasing it at the end of August their only reply was ‘sorry we’re still waiting for advice’ !!!
So from new the heating system has worked less than a third of the time.
My request to speak to the General manager in the initial correspondence in April has been ignored, he’s obviously far to important to speak to customers and discuss their problems.
My request for a like for like loan vehicle have now been rebuffed. So ‘tuff’ to the customer, put up with the fault and maybe in the future together with Mercedez we may decide to address the problem, you just put up with the problem it’s nothing to do with us it’s the manufacturers issue. Taking zero responsibility for the vehicle ‘THEY’ sold me.
Looking forward to the Autumn and winter weather.
I only gave the review a one star as it’s the lowest possible to give.

I always get great service from this dealership, I have previously delt with Georgia, but everyone is more than helpful, keep up the good work.

I took my car to Mercedes-Benz Stockport for an MOT on 20 August. The following day I noticed significant damage and deformation to the inner sill at the left rear passenger door.

I reported it immediately and provided clear photos. I asked LSH to investigate how the vehicle had been handled and lifted during the MOT, and to check CCTV and any vehicle condition records.

Their response was simply that the damage was “too high” to have happened while driving onto or off a workshop ramp. However, that was never really my concern. I specifically asked whether it could have happened during lifting, jacking or other workshop handling.

They also said their CCTV could not establish whether or when the damage occurred, yet they still concluded that they could not accept liability.

What disappoints me most is that nobody has even physically inspected the damage since I reported it. They appear to have reached a conclusion purely from emails and photographs.

I understand that a company cannot simply accept every allegation of damage, but I would expect a Mercedes-Benz authorised service centre to properly inspect the vehicle and investigate what happened before rejecting responsibility.

Very disappointing experience with Mercedes-Benz Stockport and LSH Auto.

Naima and Antonio took me through everything effortlessly. Getting my new vehicle was such an easy, enjoyable experience from start to finish. They made me feel truly welcome, comfortable, and valued — I honestly couldn’t have wished for better. They are some of the kindest people I’ve dealt with in customer service. Thank you both so much! 😊

Curtis is a gem, polite , non pushy, and informative. He was obviously busy but still managed to keep me happy.
Simon musgrave

I was due to purchase a Ford kuga from abdul karim salesman.
I reported a fault on test drive and expected a full repair prepurchase .
This never occurred and several business administration managers tried to arbitrate to mercedes favour .
It appears that the customer and vehicle quality is irrelevant to mercedes and the sales finance team .
I requested a refund and only 401 pounds was returned of 500 pounds .
Unless your spending 164000 pounds and a Hong Kong er.
Mercedes stockport doesn't care about the vehicles it turns out on the road .
I would never recommend this dealership
I believe in openness and honesty
Something mercedes stockport needs to develop.

Do not trust this company I've booked it into my air conditioning in re gassed after two hours they came out and said their diagnostic machine is faulty also there regassing machine is faulty why couldn't they have told me that the equipment was faulty before I even wasted my time going there.

LSH STOCKPORT: (Used car purchase)
mixed experience overall. Firstly the positives: initial good experience with the sales advisor. Appreciated the video tour of the car. Although no discount, Sofia kindly promised a full tank of fuel as I travelled from Scotland. On arrival, met a lovely smiling lady at reception and offered me a drink. The car was immaculate. Drove well back to Scotland
THE NEGATIVES: Although Sofia was initially pleasant, it soon turned awkward when I raised some concerns. The tone changed. It felt uncomfortable. Concerns were not fully addressed unfortunately. No friendly first name terms over email. Instead I received repeat generic requests for payment. This was processed my end but no thank you confirmation. I didn’t like repeated attempts to upsell silly tyre cover etc.
Finally, the promised full tank of fuel never materialised.Fuel tank had paltry 60 miles. Overall great car. Poor customer service. Dr. TC (Scotland)

Had the great pleasure in dealing with company BAL your a star thanks for everything you done if your in the market for a used mercedes ask for BAL you will not be disappointed once again thaks ...

Their ceramic coating service is nothing but a scam. they guarantee lifetime warranty, but its takes less that a few hours to apply, its called the Hydro9+ whicxh is exclusive to LSH autos, other mercedes dealers and car detailers all confirmed that i was scammed for £1099 for a spray on finish which probaly would not last 6 months. otherwise the service from LSH Autos was fine

Poor customer service from start to finish. Mercedes Stockport did not order the parts required for a service then did not perform the service properly and did not meet their verbal commitments around price, and pulled a fast one over it. Their complaints department is awful and do not even respond, and when they eventually do via Mercedes UK they lie. I will not buy another Mercedes or let any vehicle I own be touched by this organisation again.

I recently purchased a car from LSH Auto UK Ltd, and I couldn't be happier with the experience. Brett Hodson was outstanding throughout the entire process. He was professional, knowledgeable, and genuinely helpful, taking the time to answer all my questions and ensuring everything went smoothly from start to finish.
The whole purchase was straightforward and stress-free, and the car was exactly as described. Brett's excellent customer service and attention to detail made all the difference. I would highly recommend LSH Auto UK Ltd, especially Brett Hodson, to anyone looking for a hassle-free car-buying experience. Thank you, Brett, for your fantastic support!

I had been reading up on the new range of Chinese cars recently and so my wife and I had called in to just have a look at the range on display in Stockport. However as soon as we walked through the doors there was a new CLA that caught my eye immediately. We had a look round and then we were approached by Jade Hampson -Wild who was very polite, helpful and knowledgeable about the vehicle so much so we chose to test drive the vehicle. We were very impressed as Jade spent time going through some of the features on the vehicle and we had soon built up a rapport and felt at ease in her company. Jade has been outstanding in taking us through the purchasing process and it as been a pleasure doing business with her. She has gone out of her way to make sure things got back on track following one or two hiccups that occurred and that neither party had predicted and we were grateful of her level headed approach. It has been a pleasure to do business with Jade and I wouldn’t hesitate to contact her again should I be looking to purchase another Mercedes vehicle.

From start to finish the sales team were fantastic especially Francis he was so helpful always in contact with me giving updates when my vehicle will be ready to collect.
The service is always second to none, from the customer service and the sales team.
Francis was amazing I will definitely return to Mercedes Tamworth.

Amazing customer service from Chee and John, no such thing as too many or a silly question! Made me feel very welcome from the moment I walked into the dealership & have now likely converted me to Mercedes for life! Will absolutely reccomend to family and friends. Thanks again Chee!

Best service I had ever keep this standard