Loxley Colour Reviews 

9,487
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 786 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the prints and products, often highlighting superb color accuracy and professional finishes. Many appreciate the efficient service, noting the ease of ordering and quick responses from the team. The delivery service is frequently mentioned for its speed and the secure, robust packaging that ensures items arrive in perfect condition. However, some customers also noted occasional issues with product quality, such as uneven borders, bent edges on prints, or marks on mounts. A few other people also felt that there were delays in order processing or delivery, with some experiencing significant wait times or orders not arriving as expected.

What people talk about most

Quality

Customers consistently note positive experiences with quality, praising the superb print quality, vibrant... See more

Product

Clients share positive opinions on product quality, with many praising the professional feel, superb print... See more

Service

People report positive experiences with service, consistently praising its speed, ease of ordering, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and efficient delivery... See more

Order

Reviewers mention positive feedback about their orders, praising the speed of service and the ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service once again! Items were delivered ontime & extremely well packaged. Print quality was superb, Client was delighted with the print & the vibrance of the colours. Great job all round... See more

Company replied

Rated 5 out of 5 stars

The quality of the prints were beautiful The grandkids enjoyed their copies and my wife Eileen put the other two prints up in our living room The service was excellent, I repeated my request m... See more

Rated 5 out of 5 stars

I have been using loxley colour fro many years, and everytime they come up trumps. If you have an unusual request they can deal with it. Their products have a very professional feel to them an... See more

Rated 5 out of 5 stars

The speed of service and ease of ordering were great. Quick responses from the team to any questions,but most of all the quality, I liked my image when I sent it now I’m blown away the colour on the f... See more


Company details

  1. Photo Printing Service
  2. Bookbinder
  3. Digital Printer
  4. Photo Lab
  5. Picture Frame Shop
  6. Print Shop

Information provided by various external sources

High quality professional printing services for professional photographers in the UK and worldwide. Home of the famous Bellissimo wedding album range.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(9,487)

790 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

The ordering process is straightforward with a good choice of options. My prints arrived quickly and well packaged. The print quality was very good.

28 June 2026
Rated 2 out of 5 stars

2 week + delay for photos ordered for next day delivery

2 week + delay for photos ordered for next day delivery.
Had to be re-ordered 2 weeks later as no delivery
No compensation for poor service
No repayment of next day delivery fee.
Could do better.

29 June 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Louise,

Thanks for your review. We are sorry to hear that DPD did not deliver in the expected time frame. We can see that the DPD charge was refunded to you on the day that you raised the issue with us and the replacement order was delivered to you the next working day.

Our team will be in touch to discuss this further with you.

Team Loxley

Rated 5 out of 5 stars

Fantastic service once again!

Fantastic service once again!
Items were delivered ontime & extremely well packaged. Print quality was superb, Client was delighted with the print & the vibrance of the colours.
Great job all round as always.

29 June 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Mark,

Thanks for your lovely review. We are delighted to hear you were happy with your experience!

Team Loxley

Rated 5 out of 5 stars

Always outstanding customer service

Always outstanding customer service! Thank you.

13 July 2026
Unprompted review
Loxley Colour logo

Reply from Loxley Colour

Hello!

Thanks for you review. We are so pleased you've found our customer service team excellent, we are always on hand and happy to help!

Team Loxley

Rated 5 out of 5 stars

I didn’t receive my order yet but I’m…

I didn’t receive my order yet but I’m already happy as usual. You are the best professional photo lab I ever printed my photographs with🙂

20 June 2026
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Reply from Loxley Colour

Hi Anna

Thanks for your review. Good news, it looks like your order is on route and should be with you soon! We are so pleased to be your lab of choice!

Team Loxley

Rated 2 out of 5 stars

Someone else's prints included with mine

Prints are always great quality but someone's else's images were mixed in with mine which is really poor.

17 June 2026
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Reply from Loxley Colour

Hello,

Thanks for your review. We are really sorry to hear this and take these instances seriously. The details have been passed over to the team to investigate what went wrong.

Team Loxley

Rated 2 out of 5 stars

Poor quality control.

Customer service was very good but quality control was very poor in my experience. My first order contained several prints with bent edges and also with uneven borders. After raising this with Loxley, I received replacements but the borders were exactly the same (sloping from 12mm to 10mm and therefore obviously slanted to anyone who looked at them). I then had to arrange a third set - these were fine, but by then it was too late to use them in setting up an exhibition I am involved with.

8 June 2026
Rated 5 out of 5 stars

Always a super simple process to order…

Always a super simple process to order prints. And it's great to recieve the finest quality at very competitive prices.

22 June 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Adrian,

Thanks for your review. We are so pleased you have been happy with your experience with us! We look forward to working with you again soon.

Team Loxley

Rated 5 out of 5 stars

Great service again

Great service again! Ordered a few prints, one was a special order and all turned out fantastic.

15 June 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Lorna,

Thanks for your review. We are so pleased you have been happy with your experience with us! We look forward to working with you again soon.

Team Loxley

Rated 5 out of 5 stars

Print quality is superb and the colour…

Print quality is superb and the colour accuracy was spot on to my calibrated screen, I didn’t use any profiles. Delivery was quick and the packing was super robust so no chance of damage in transit. Will definitely be switching over from my current German supplier!

21 June 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Marc,

Thanks for your review. We are so pleased you have been happy with your experience with us! We look forward to working with you again soon.

Team Loxley

Rated 4 out of 5 stars

Superb quality and great service

Superb quality and great service

14 June 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Duncan.

Thanks for your review. We are so pleased you have been happy with your experience with us! We look forward to working with you again soon.

Team Loxley

Rated 3 out of 5 stars

Not as good as before.

I've used Loxley colour numerous times over the last decade, previously I've always been happy with the results. This time, not so much. I had carefully scanned a lot of old B&W photographs for my mum, they were small images which I enlarged and therefore expected a loss in quality. They came out okay. But the photos that were taken on current modern camera's were not great. As I said before, I've never had an issue before and in all honesty I can't remember if I clicked the "AI correct" button or not, but the modern pics were all darker than expected and that was what was disappointing.

17 June 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Ian,

Thanks for review. We are sorry to hear that you weren't happy with your recent print order. Our team will be in touch to have a chat and resolved this for you.

Team Loxley

Rated 5 out of 5 stars

These guys go above and beyond

These guys go above and beyond, I can’t recommend them enough, staff are so helpful and their products are pure quality

1 July 2026
Loxley Colour logo

Reply from Loxley Colour

Hi John,

Thanks for your lovely review. We are so pleased to hear you have been happy with our service over the years, we look forward to working with you again soon!

Team Loxley

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