I was not too happy with the process of coming to an agreement due to operators not dealing with my unusual circumstances efficiently.. but then I finally tried one more time and thankfully, an op... See more
Company replied
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Review summary
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What people talk about most
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Lowell have been great, they only take what we can afford each month, they don't pressure us for more.. instead they make sure that our monthly payments are affordable to us. So glad our debt got hand... See more
Company replied
I know i should never have let it get so bad but ive been so ill and nearly died waiting now for a kidney transplant and you have taken so much stress away from me thank you
Company replied
Did it all online. Didn't have to speak to anyone, no being kept on hold or having to answer a million questions. If it was this straightforward with other companies, I wouldnt be in contact with Lowe... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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Reply from Lowell
Sonata
Thank you for taking the time to leave a review.
Kind regards
Sara
The lady who called me was really nice…
The lady who called me was really nice and understood my situation and seemed to want me to just pay as much as I can so I still had enough money to live on didn't put pressure on me at all to pay more she actually put me at ease so thankyou
7 August 2026
Reply from Lowell
Karen Downton,
We appreciate your feedback and are happy to hear that our colleague was understanding and helpful. We're glad we could put you at ease and ensure you had enough to live on. Thank you.
Kind regards,
Sara
Why would I give more than 1 star when…
Why would I give more than 1 star when you took money from me ? Stupid
14 August 2026
Reply from Lowell
David Brady,
If you'd like to chat further about your 1 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Sara
These guys are great😃👍🏁
These guys are great, 👍...helped me to resolve issues in past, without the hassle of courts, bailiffs etc....
Understanding, helpful, guiding, friendly, and proffessional, id be in bad stuck without them, ......their website is easy to use, you can even use their tools to set up monthly , fortnightly etc payments, monitor your debt(s), but as always the staff are there to help you if needed.
If your struggling, DONT go it alone!
These guys, n gals, will help you, ease the worry and go through things step by step if need be......im glad Lowells in my corner! 😃👍🏁
Thankyou Lowells, 5/5 from me !
14 August 2026
Reply from Lowell
John Cobbledick,
We are so pleased to hear about your positive experience and that our team was able to provide you with the support and guidance you needed. It's truly rewarding to know that we could help ease your worries and assist you in navigating your financial situation without unnecessary stress. We are also glad that our website and tools have been helpful for managing your payments and monitoring your debts. Your kind words about our staff and the step-by-step assistance mean a great deal to us. Thank you for recognizing our efforts and for your wonderful 5/5 rating!
Kind regards,
Sara
Reply from Lowell
Julie langan,
We are so pleased to hear that you found our team professional, patient, and helpful. Your kind words are greatly appreciated.
Kind regards,
Sara
Reply from Lowell
Vicky Pennington,
We're so glad to hear that you found our service to be great and easy to use. We truly appreciate your positive feedback.
Kind regards,
Sara
Nothing is great about paying debts but…
Nothing is great about paying debts but they do make it easy and simple
7 August 2026
Reply from Lowell
Jody Wilkins,
We understand that managing debts can be challenging, and we appreciate you acknowledging the ease and simplicity of our process. We are always working to make things as straightforward as possible.
Kind regards,
Sara
Reply from Lowell
Maxine Everton,
We are so pleased to hear that you found our team knowledgeable and polite. Your positive feedback is greatly appreciated.
Kind regards,
Sara
Poor service
Poor service
Very disappointing experience with Lowell. I have raised a genuine dispute over the balance and provided detailed reasons why I believe their payment history is incomplete, yet I have repeatedly received the same responses rather than a proper resolution. I’ve found the process frustrating, repetitive and unhelpful, with the emphasis seemingly being on pursuing payment rather than investigating the concerns raised. Customer service needs to do much better.
7 August 2026
Reply from Lowell
Mel,
Thanks for reaching out to us here. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Sara
Easy to review and set up a manageable…
Easy to review and set up a manageable payment to settle outstanding payments
7 August 2026
Reply from Lowell
kiera,
We're so pleased to hear that you found it easy to review and set up manageable payments to settle your outstanding balance. Thank you for your positive feedback!
Kind regards,
Sara
Pressured to pay more
I paid what I could afford
I had a call from Lowell and I was pressured into telling them my income which I her for my send child
I was them further pressured to use this money to pay more than I could afford
14 August 2026
Reply from Lowell
Milly green
Thanks for reaching out to us here. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards
Sara
Reply from Lowell
Nigel,
We are so pleased to hear that you were impressed with your welcome. Your positive feedback is greatly appreciated, and we thank you for sharing your experience.
Kind regards,
Sara
Reply from Lowell
Ermal Brazhda,
We are so pleased to hear that we were able to assist you. Thank you for taking the time to share your positive feedback with us.
Kind regards,
Sara
it was quick and simpe
7 August 2026
Reply from Lowell
James cottrell,
We're so glad to hear that you found the process to be quick and simple. Thank you for sharing your positive feedback; we truly appreciate it.
Kind regards,
Sara
Rubbish sooo
13 August 2026
Reply from Lowell
Miss Murphy
If you'd like to chat further about your review, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards
Sara
The handler was polite and friendly
The handler was polite and friendly
They listened and actioned a plan together
7 August 2026
Reply from Lowell
Eddie Owusu,
We are so pleased to hear you had such a positive experience with our team. We are glad our handler was polite and friendly, and that we were able to listen and action a plan together. Thank you for your kind words.
Kind regards,
Sara
Easy to set up a payment plan
Easy to set up a payment plan. Very understanding and patient
7 August 2026
Reply from Lowell
MISSLYNNBURLISON,
We're so pleased to hear that setting up a payment plan was easy for you and that you found our team understanding and patient. Thank you for your positive feedback!
Kind regards,
Sara
Excellent
I was so worried about making the phone call but wish I had did it earlier
The lady on phone was so understanding and helpful
Thank you
14 August 2026
Reply from Lowell
Bernadette,
We are so glad to hear that our team member was able to provide you with such a positive and helpful experience. We appreciate you sharing your feedback.
Kind regards,
Sara
Reply from Lowell
Jaspal Singh
Thank you for taking the time to leave a review. We appreciate your positive feedback and are glad you found our service helpful and easy.
Kind regards
Sara
Amazing customer service …
I had a very lovely calm lady talking me through each step, and helped me arrange easy payments i can afford to clear my debt. Very happy.
She paused each time my autistic son needed me and was very polite
10 August 2026
Reply from Lowell
Gill Heeley,
We're so pleased to hear about your positive experience and that our team member was able to assist you with a manageable payment plan. We appreciate your kind words and understanding.
Kind regards,
Sara
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