I was not too happy with the process of coming to an agreement due to operators not dealing with my unusual circumstances efficiently.. but then I finally tried one more time and thankfully, an op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell have been great, they only take what we can afford each month, they don't pressure us for more.. instead they make sure that our monthly payments are affordable to us. So glad our debt got hand... See more
Company replied
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Ive had a fantastic experience working with lowell. From speaking on the phone to a lovely member of staff who was kind and understanding, to setting up affordable payment plans and then being offere... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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Reply from Lowell
Hello Kubilay,
We are so happy to hear that our team was helpful and understanding. Thank you for taking the time to leave a review.
Kind regards,
Ellie
Reply from Lowell
Hello Maria,
Thank you for your kind words and for taking the time to leave a review.
Kind regards,
Ellie
Reply from Lowell
Hello Terry,
Thanks for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Ellie
Friendly staff put you at ease.
13 August 2026
Reply from Lowell
Hello Tracey,
We are so pleased to hear that our friendly staff put you at ease. Your kind words are greatly appreciated, and we thank you for your positive feedback.
Kind regards,
Ellie
The person on the other end of the line…
The person on the other end of the line was very helpful.
13 August 2026
Reply from Lowell
Hello,
We are so pleased to hear that our team member was very helpful. Your positive feedback is greatly appreciated.
Kind regards,
Ellie
Reply from Lowell
Hello Walter,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Ellie
Helping hands
Lowell customer service are always there to help you with any problems you have and.find a affordable solution which suits you
13 August 2026
Reply from Lowell
Hello Beryl,
We're delighted to hear that you had a positive experience with our team. Working with our customers to find affordable solutions that suit their individual circumstances is a key priority for us, so it's wonderful to know we've been able to help. Thank you for your kind words.
Kind regards,
Ellie
Very helpful, polite, supportive staff…
Very helpful very polite and supportive team of staff every time I called Lowell the staff were extremely good at there job friendly but professional thank you and now I’m out of debt it’s such a relief my life is slowly turning around Tracy Waldron
6 August 2026
Reply from Lowell
Hello Tracy,
We're delighted to hear that our team was able to support you throughout your journey. Providing friendly, professional, and understanding service is very important to us, and we are so glad to hear you had a positive experience. Thank you for your kind words.
Kind regards,
Ellie
Very helpful
13 August 2026
Reply from Lowell
Hello Kim,
We are happy to hear you had a positive experience. Thank you for taking the time to leave a review; we really appreciate it!
Kind regards,
Ellie
Reply from Lowell
Hello Lynn,
Thank you for your taking the time to leave a review. We appreciate your positive feedback and are glad you found our service helpful.
Kind regards,
Ellie
Reply from Lowell
Hello Stella,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Ellie
Reply from Lowell
Hello Debra,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Ellie
They are very helpful and they work…
They are very helpful and they work with you to sort out a payment plan with you
6 August 2026
Reply from Lowell
Hello Glenda,
We're so pleased to hear that our team was helpful and worked with you to sort out a payment plan suitable for you. Thank you for your positive feedback!
Kind regards,
Ellie
Very easy to use.
5 August 2026
Reply from Lowell
Hello Markofcornwall,
We're so glad to hear that you found our service easy to use. We appreciate you taking the time to leave us positive feedback.
Kind regards,
Ellie
Debt collectors with a will to compromise.
Gave me enough time to correct my mistakes and pay off what I could afford.
30 June 2026
Reply from Lowell
Hello Drazen,
We're pleased we were able to work with you to find a solution that suited your circumstances. Thank you for your positive review!
Kind regards,
Ellie
Reply from Lowell
Hello Ioannis,
Thank you for your positive feedback. We're delighted to hear that you found our service great and the process of setting up your plan easy.
Kind regards,
Ellie
ANNOYING…!!!
12 August 2026
Reply from Lowell
Hello Luis,
Thanks for taking the time to leave a review. If you'd like to chat further about this matter, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Ellie
This company is very passionate about…
This company is very passionate about there customers, they are very helpful if you go into financial difficulties I cannot thank them enough for all there help and support.
12 August 2026
Reply from Lowell
Hello Lynn,
Thank you so much for your kind words. We're delighted to hear that our team was able to support you during a difficult time. Supporting our customers is incredibly important to us, and your feedback is greatly appreciated.
Kind regards,
Ellie
Easy to access information and next…
Easy to access information and next steps to settle one of my accounts
30 July 2026
Reply from Lowell
Hello Jane,
We are so pleased you had a positive experience. Thank you for your review!
Kind regards,
Ellie
Customer service is good
12 August 2026
Reply from Lowell
Hello Caroline,
We're so glad to hear you had a good experience with our team. We appreciate your positive feedback and are committed to providing good customer service.
Kind regards,
Ellie
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