Love at First Sign Reviews 

66
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the incredibly friendly and welcoming staff who work hard to make everyone feel completely comfortable and relaxed during these singles gatherings. Many people appreciate the opportunity of meeting interesting individuals while enjoying a genuinely fun and engaging social atmosphere. However, some customers also noted significant issues regarding event disorganization, awkward pacing, and a general lack of structure when things do not go according to plan. Reviewers expressed strong frustration and dissatisfaction regarding rigid refund policies, particularly when sessions were unexpectedly postponed or canceled at short notice.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the warm and welcoming nature of the... See more

User experience

Customers had ambiguous experiences with user experience, as some reviewers praised the helpful hosts and... See more

Location

Reviewers express mixed feelings regarding the location and venues chosen for the gatherings. While some... See more

Refund

People report negative experiences with refund policies, expressing frustration over denied requests due to... See more

Service

Consumers express deep dissatisfaction regarding the service, highlighting a complete lack of organisation... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Easy to book event and good location. Hosts were friendly and encouraged all to socialise and participate. Was a friendly and no pressure environment. Unfortunately all the ladies left before the even... See more

Company replied

Rated 2 out of 5 stars

On Eventbite, it showed that over 800 people signed up. In reality it was only 53, and only 16 people showed up. There were 4 men for every 1 women. The hostess tried to be accommodating, but the even... See more

Company replied

Rated 5 out of 5 stars

Kim the host is amazing, very bubbly, friendly and genuinely cares, it feels she wants people to match and makes sure the evening is warm, welcoming and friendly. Games, quizzes, rotation amongst gu... See more

Company replied

Rated 5 out of 5 stars

Ive done a few events in Guildford now, all with the lovely Kimmy, and Ive loved every single one. So much better than the original "speed dating " set up. Kimmy is an amazing host, she makes sure eve... See more

Company replied


Company details

  1. Event Planner
  2. also in
  3. Entertainment Agency
  4. Event Ticket Seller

Written by the company

Love at First Sign is the UK's leading astrology-themed singles events brand, bringing together open-minded singles across 25+ cities every month for a dating experience unlike anything else out there. Part of Cosmic Universe Enterprises, the company connecting people one birth chart at a time, Love at First Sign is more than a dating night. It is a movement for deeper, more authentic connection, guided by the cosmos and grounded in who you are. Our events are anything but ordinary. Choose from cosmic speed dating, relaxed singles mixers, and tarot nights, all designed to take the pressure off modern dating and replace it with something genuinely fun. On the night, our Tap & Tell feature gets conversations flowing with astrology-themed icebreakers, and our QR scan to match feature lets you connect with people you clicked with instantly. Hit an 85% compatibility score or above and you could be in with a chance of winning epic monthly prizes through our Cosmic Dip lucky draw. We run 50+ events every month across cities including London, Edinburgh, Glasgow, Newcastle, Manchester, Birmingham, Bristol, Leeds, Southampton, Guildford, Winchester, and New York, with more cities launching regularly. Love at First Sign is also the events home of Cosmic Fusion, our astrology app with over 200,000 downloads across 120+ countries. Powered by a bespoke algorithm combining Western and Chinese zodiac signs for deep cosmic compatibility, Cosmic Fusion brings you daily horoscopes, birth chart readings, personality-driven matches, and a vibrant community, so the cosmic connection does not stop when the event ends. Whether you are newly single, long-term single, or just curious, Love at First Sign is the most interesting night out on the singles scene. Come along, check your compatibility, and see who the universe sends your way.


Contact info

3.3

Average

TrustScore 3.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.3

All reviews

(66)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fun way to meet.

This was such a great idea and the event was fun, I met lovely people, I highly recommend attending and will look forward to the next one.

17 June 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much for the kind words and the recommendation! We're so glad you enjoyed the evening and met some lovely people. We look forward to welcoming you back to the next one ✨

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fun times

⭐⭐⭐⭐⭐
Love at first sign!
I attended this event in June 2026, and from the moment I arrived, I felt so welcome. The host was brilliant—friendly, engaging, and made everyone feel at ease. The event had a fantastic atmosphere, with plenty of laughter and great conversation.
I had a wonderful evening and met so many lovely people. It’s the perfect place to connect, have fun, and make new friends. I can’t recommend it highly enough.
Thanks again to the host for such a brilliant time. Five stars all the way!

25 June 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much for such a glowing review. It's wonderful to know you felt welcome from the moment you arrived and that the atmosphere lived up to the hype. We'll be sure to pass your kind words on to the host, who will be thrilled. Connecting, having fun, and making new friends is exactly what we're all about. Thank you for recommending us, and we hope to see you again very soon 🌟

Rated 5 out of 5 stars

Fun experience

Well organised, fun event

14 May 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much for the lovely review! We're thrilled you had a fun night and that everything ran smoothly. Our events team works hard to create the right vibe, so this means a lot. We hope the stars align to see you at another Love at First Sign event very soon.

Rated 5 out of 5 stars

I went to one of their events in June

I went to one of their events in June. Everyone was really nice and the venue was cool too. Great vibe if you're after new friends, not just dates 🙌 defo recommend!

12 June 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Hi Charlotte,

We're so happy to hear this! Thank you for your lovely review and feedback, hope to see you at another event soon! 💫

Rated 5 out of 5 stars

Went to an even in London

Went to an even in London. Everyone was really sound, venue was cool. Even met someone 😜 defo recommend!

2 June 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Hi there Richie,

Thank you for your review and we are so glad to hear you met someone!

Wishing you lots of luck together 💫

Rated 5 out of 5 stars

Hi all

Hi all

I went to the event in April 2026 in Brighton and it was my first event and I thought it was nice relaxed. The host Marianne was absolutely amazing and did her best to make sure everyone was comfortable and got to chat to everyone. There was a nice ratio of people men & women and everyone made an effort.

Sadly we can’t guarantee what type of people turn up, but overall it was good and the host Marianne was the best. Definitely recommend it.

23 April 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Hi there Ashar,

Thank you so much for your review and feedback about our wonderful Marianne!

We will be sure to pass this feedback on to her and we hope we may see you again in the future if you did not find love this time 💫

Rated 1 out of 5 stars

The event not worth it

The event not worth it only 3 men 3 women turned up, because of this it had a negative impact on the evening, asked for refund but got refused, but given a free ticket for the next one, which I have no interest going to, one female said the last event was poor attendance as well so on that I definitely won't be going back. I think better off go and chat to strangers out and about.

24 June 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Hi Matthew,

Thank you for your review, we are so sorry to hear that the event was not as you had hoped with the abnormally low numbers.

As we are sure you are aware, we are unable to control no-shows to an event. Even with the even split of individuals, we understand that those numbers are not what we would expect and we really hope that you may consider returning again, using the free ticket we have gifted you so we can give you a better future experience when everyone does show up.

💫

Rated 1 out of 5 stars

Dreadful experience

Dreadful experience. I could have stayed at home if I wanted to play on an app on my phone. 5 women and 1 man. We left after 30 minutes as it was pointless.

Avoid these events

9 June 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Hi Karen,

Thank you for your review, we are so sorry to hear that the event was not as you had hoped.

As we are sure you are aware, we are unable to control no-shows to an event and we hope that you may consider returning again on us so we can give you a better future experience when everyone does show up.

💫

Rated 1 out of 5 stars

High risk

I couldn't make this company with a negative mark. On the evening of the event the ratio of men to women was extremely uneven. More women than men. One of the men attending came with a friend who was not registered, so no traceability. So the organiser allowed this man to participate. Initial we thought he had registered on the day but he hadn't. Not sure if this was deliberate or total incompetence. We got a total refund but I have been wondering how many people are being taken in. It might be better to just approach a total stranger in a pub. We were offered free attendance to the next event. I'm not sure who I should report this company

11 November 2025
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for sharing your concerns, and we're glad the refund and complimentary next event helped make things right. A few thoughts we'd love to share openly.

On the gender ratio, we'd never knowingly run an imbalanced night, and we always aim for an even split. What we sadly can't control is no-shows, and last-minute drop-outs can unfortunately tip the balance on the evening despite our best efforts.

Behind these events is a dedicated, wonderful team who care a lot about creating safe, positive spaces for people to connect. We're sorry you didn't get to see that side of us this time, and we'd genuinely love the chance to change your mind. If you'd ever like to chat any of this through, our door is always open. 💫

Rated 5 out of 5 stars

I had a great night in Edinburgh

I had a great night in Edinburgh, the host Galactica was really nice. I’ll definitely go again

28 May 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

So glad you had a great night in Edinburgh! Galactica will be delighted to hear that. We can't wait to welcome you back, see you at the next one! 💫

Rated 5 out of 5 stars

I had a great time and met some lovely…

I had a great time and met some lovely people.

21 May 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much! We're thrilled you had a great time and met some lovely people, that's exactly what it's all about. Hope to see you again soon! 💫

Rated 1 out of 5 stars

Terrible company

Terrible company
Host did nothing for the 1st 40 minutes
Ratios not even 50/50
15 of us women sat together and got told to do a quiz on our phones and just chat !!
Asked for a refund for a 2nd event weeks in advance (that I had pre booked) and was refused
App is terrible
Do not use this company

30 April 2026
Unprompted review
Rated 1 out of 5 stars

The events are never happening, awful customer service too

Absolutely useless! Never buy a ticket for their events! In their T&C they would not allow you a refund regardless of the situation. I bought tickets for two events, and the first one got cancelled. They did not provide a notice and cancelled it for all the participants who were already at the venue. They offered me a ticket for the next event(as compensation), which I had already booked. After asking for a refund, since I already have a ticket for this event, they said that this is not possible and that I could take a friend with me to the event instead. Just for perspective, the first tickets I bought were for JANUARY - in May still 0 events carried out.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Feels like a scam

Booked in January and it’s been a series of cancelled events and refused refunds and there were only 4 guys and 3 women in the end. The host seemed embarrassed and the event proceeded awkwardly. The app they used has nothing special. Not worth the price of entry. A popular free dating app does the same thing and other non-dating apps offer for 99p. The premise of going to a bar to look at our phone is a little silly.

I also get multi emails a day about events which is psychotic, in my medical opinion.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your time and money

Went to the event in Edinburgh at Brewhemia. Around 15 women and 3 men. Told there were 10 on the list - which I can see from the reviews someone else at a different event was told. Basically people were paying £22.50 to sit and drink in a bar.....I asked if we would get a refund given it was such as washout and was told yes and that someone would be in touch the next day. They weren't, so I emailed them and received a reply to say their hosts don't offer refunds but that we could come to another event for free. I really wouldn't waste your time and energy. As for the 'ice breaker' of the cosmic fusion app to see how much of a match you are astrologically, don't bother!!

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Cancelled the day before

Cancelled the day before , I had pre booked an hotel as dont live too close to the event so lost money on that , then ignored emails for a refund of ticket , as new event is 2 months away and I will be on holiday, an immediate refund should be offered when event cancelled,absolute amateurs zero customer service..AVOID AVOID AVOID .wish I checked trust pilot before booking

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Total Scam

Cancelled the event the day before and refusing to give a refund. Dont bother booking these events. Just taking money from people with no regard for consumer rights. Scam.

24 March 2026
Unprompted review

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