WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered a beautiful dress in September for a wedding in early October. Six weeks later a tattered and ill proportioned rag of material shaped in dress form arrived. Way too late for the event i need... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I returned an item to Loragal and have still not received my refund. The quality of the clothes is very poor and nothing like the pictures. Many other people are saying the same thing on other review... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.7
Bad
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will not be placing any future orders…
I will not be placing any future orders with this company, nor will I recommend their services to others. The jumpsuit I received was of subpar quality, resembling something crafted by a novice. The product failed to match its online advertisement, with an unappealing color and overall aesthetic. Securing a refund proved to be a protracted and arduous process, lasting nearly two weeks. Ultimately, I was disappointed to only receive a partial refund, as I was required to cover the return shipping cost of almost $20. This experience has been the most unsatisfactory I've encountered, and I am still awaiting the balance of my refund.
3 February 2026
Unprompted review
Reply from loragal.com
Hello Shirley,
We are genuinely sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience this situation may have caused you.
Regarding the product issue you reported, we want to assure you that your feedback is incredibly important to us. It has been promptly escalated to the relevant department for a thorough investigation and appropriate improvements. Our team is committed to ensuring that such matters are addressed to enhance the quality of our products and services.
In the meantime, we are pleased to confirm that your request for a full refund has been prioritized. We have already urged the relevant department to process it as quickly as possible. Please allow a few business days for the necessary steps to be completed. Once the refund is successfully processed, you will receive a confirmation email.
If you have any further questions or concerns, please do not hesitate to contact us directly.
Loragal Trustpilot Team
complaint@loragal.com
I am very disappointed with the service…
I am very disappointed with the service and the dress is not looking like it is in the picture very disappointed and l send emails no one responses ,rubbish service.
18 February 2026
Unprompted review
Reply from loragal.com
Hello,
We are very sorry that the product you received does not match the picture and you haven't received a reply.
We have looked into this but cannot locate your order using your nickname. To proceed, please email us at complaint@loragal.com with the email address linked to the order,or the full name of the recipient.This will allow us to pinpoint your order instantly.
Once we receive this information, we will prioritize verifying your order and provide you with a update without delay.
We appreciate your patience and cooperation as we work to resolve this for you.
Loragal Trustpilot Team
complaint@loragal.com
This clothing store is scam
This clothing store is scam! I bought 5 dresses from them and they are not as advertised! They are cheaply made. Very thin and sheer looking. I payed $271 for these dresses and have returned all 5 and I have yet to get a refund. I have written several emails and they continue to lie and tell me it’s being processed but still weeks later no refund has his my account. This place is a scam and they are based in china. Do NOT order from here if you want to return it.
10 January 2026
Unprompted review
Reply from loragal.com
Hello,
We sincerely apologize for the frustration and inconvenience this delay has undoubtedly caused you.
To help us investigate and verify immediately, could you please send your complete order information ,such as your order number, the email address used for the purchase directly to complaint@loragal.com ?
We appreciate your understanding and cooperation as we work to rectify this for you.
Loragal Trustpilot Team
complaint@loragal.com
Stay away from Loragal
Hey, I wanted to tell you about my experience with this company. I'd strongly recommend staying away from them. Seriously!
My experience has been super disappointing. I bought stuff in January, and it took about 4 weeks to arrive which wasn't terrible. However, upon receiving my items I realized I should have done my research prior to ordering.
I ordered 3 outfits and none of them were as pictured on the site. Which was totally disappointing considering the prices are not cheap.
Returns are a total pain. They initially sent erroneous return address, (which I attempted to verify with USPS prior to shipping the items back to them as required to get refunded.)
The return fees are high, which I feel is meant to deter customers from requesting refunds.
The return process also requires you take a pictures of items, including labels and packaging. Even after doing all that, they really tried to push store credit instead of just letting me return items for a refund.
Refunds are supposed to happen in 3 to 5 business days, I purchased thru PayPal and they do provide some buyer protections. I also used a credit card. I am currently in the return process, but if this process is further subject to delays by Loragal, I will start the process of dispute via my credit card company.
Honestly, I really think you should steer clear of this company; it's been a frustrating and exhausting experience which causes the customer to lose out in the end.
6 February 2026
Unprompted review
Reply from loragal.com
Hello Mommy x,
We sincerely apologize for any inconvenience you've encountered and want to assist you as quickly as possible.
To investigate thoroughly, we need your help to identify the correct order.Kindly email us via complaint@loragal.com with recipient's name or email address for placing the order.
Once we have these details, we will immediately look into the issue and work towards a resolution.
We appreciate your cooperation.
Loragal Trustpilot Team
complaint@loragal.com
I would like to share my experience…
I would like to share my experience with this company. Honestly, I strongly advise you not to do business with them.
My experience has been extremely disappointing. I made purchases back in November, and now, in February, I still have not received my refund. This alone should make anyone think twice before engaging with a company like this.
Returns are very complicated and time-consuming. The return fees are high, and some of the products are not accurately represented. When you try to return an item, you are required to take multiple photos (labels, packaging, products) before even getting authorization. They often try to push a store credit instead of allowing a return.
Even when you do return the product, refunds are supposedly processed within 3 to 5 business days, yet I have been waiting almost a month with no reimbursement.
At this point, I am forced to initiate a dispute through my credit card company.
I truly recommend that you think carefully before dealing with this company, the process is frustrating and exhausting.
27 November 2025
Unprompted review
Reply from loragal.com
Hello Jaycam,
We sincerely apologize for any inconvenience you've encountered and want to assist you as quickly as possible.
To investigate thoroughly, we need your help to identify the correct order.
Please reply to complaint@loragal.com with the full name of the person who received the order or the email address associated with the purchase.
Once we have these details, we will immediately look into the issue and work towards a resolution.
We appreciate your cooperation.
Loragal Trustpilot Team
complaint@loragal.com
Great Customer Service
Great customer service, I really appreciate the help and will purchase again in the future.
1 February 2026
Unprompted review
Reply from loragal.com
Hello Kristal,
We're very sorry your package hasn't arrived. We're ready to help but couldn't find your order with your username.
It would be very helpful if you could send us an email containing either the recipient's name or the order's associated email address. This will enable us to look into this for you right away.
Regarding your previous messages going unanswered, we are sorry, but no correspondence records were found during the inquiry.For more reliable and faster support, we recommend contacting us directly via email at support@loragal.com .Our team typically responds to emails within one business day.
We look forward to hearing from you and resolving this matter.
Loragal Trustpilot Team
complaint@loragal.com
If I could give this company a negative…
If I could give this company a negative one review I would if I can add photos to this post I will. I ordered a dress for $80 and waited almost 2 months to receive it after messaging back-and-forth to customer service I received the address the quality of the dress is terrible does not look anything like the photo and it is way overpriced. It looks like they rushed it because they wanted to hurry up and send it out. I have never experienced such a negative experience from a company I would never recommend this company to anybody instead of giving me my money back. They wanted to offer me 10% off of my next order. There will never be another order from me and I will make sure I pass to every single person I know to never buy from this company. They need to go back to the drawing board and really understand what women are looking for this is not it I hope they are completely shut down for providing false interpretation of what the pictures are.
4 February 2026
Unprompted review
Reply from loragal.com
Hello SABRINA ,
Please accept our heartfelt apologies for the frustrating experience.
We have carefully reviewed all correspondence related to your case and have already initiated specific steps to resolve your order.
Kindly monitor your email for our direct communication regarding the solution.
Your feedback is crucial to us, and we have already shared it with the relevant teams to drive improvements in our processes. We are committed to learning from this and hope to offer you a much smoother and more enjoyable experience in the future.
Loragal Trustpilot Team
complaint@loragal.com
Horrible
Horrible, horrible, horrible!!! Not only did they send me the wrong dress, they told me i would have to pay to ship it back and pay for it. I haven’t received my refund. I’ve sent several emails and no response.
30 December 2025
Unprompted review
Reply from loragal.com
Hello AT,
We sincerely apologize for any inconvenience you've encountered and want to assist you as quickly as possible.
To investigate thoroughly, we need your help to identify the correct order.
Please reply to complaint@loragal.com with any of the following:
✔️ The full name of the person who received the order
✔️ The email address associated with the purchase
Once we have these details, we will immediately look into the issue and work towards a resolution.
We appreciate your cooperation.
Loragal Trustpilot Team
complaint@loragal.com
the price was unreal for those items I selected the quality of the material is perfect.I love them both.
I have a GALA coming up and was really pressed for something that is going to pop.I saw 4 items and narrowed them down to 2,Everyone loves the item that has been selected.I was concerned about it arriving on time.It did arrive on time.I can hardly wait to wear it.3/7/26 I shall be receiving an award by Gods grace.They both fits well.
2 February 2026
Unprompted review
Reply from loragal.com
Hi DIANE ,
We're so happy the gift was a crowd-pleaser and everything arrived right when you needed it. We understand how important that is.
Enjoy wearing your picks, and thanks for sharing your experience.
Loragal Trustpilot Team
complaint@loragal.com
I wish I looked at the reviews before…
I wish I looked at the reviews before ordering. Found what I thought was the perfect dress for my 65th in March. Took about two months and when received was nothing like this dress. Poor quality and cheap. Back on the search. Thanks for nothing Loragal. Your pictures on website is so deceiving and falsified.
15 January 2026
Unprompted review
Reply from loragal.com
Hi Valerie B,
Please accept our apologies for the disappointing product and service experience.
Our standard 30-day return policy (excludes clearance/final sale items).To start the process, please email us your order information.We will verify and resolve your case promptly .
We are looking forward to your reply and are committed to resolving this matter for you as quickly as possible.
Loragal Trustpilot Team
complaint@loragal.com
Good customer support.
I did not like the product of my last purchase. The quality was not the same as the picture. Though l appreciated the quick response of the support team and l was happy at the end of the day with the assistance, it was quick.
26 January 2026
Unprompted review
Reply from loragal.com
Hello yvonne,
We sincerely apologize that the product quality did not match the pictured description.
Your feedback has been personally reviewed and shared directly with our management and product teams to drive immediate improvements. We don't just see this as a one-off issue, but as a vital opportunity to enhance our processes for everyone.
We appreciate your patience and understanding as we resolve this. Your feedback is invaluable to our improvement. We are committed to ensuring your next shopping experience with us is exceptional.
Sincerely,
Loragal Trustpilot Team
complaint@loragal.com
They have quality and unique products
They have quality and unique products. Although I had a mishap with my delivery, customer service handled it professionally and was very polite. They Prompt responses to emails.
24 December 2025
Unprompted review
Reply from loragal.com
Hello kimberly,
We truly appreciate you taking the time to share your positive experience.
It means a lot to our team, especially our customer service staff. Looking forward to your next order.
Loragal Trustpilot Team
complaint@loragal.com
The worst experience I've ever had
The worst experience I've ever had. I will never order from this website. They said I got a refund it never showed in my account. Never will I ever order again.
18 December 2025
Unprompted review
Reply from loragal.com
Hello Michelle,
We’re sorry to hear you haven’t received your refund yet—we understand how frustrating this can be.
As a standard procedure, refunds are issued back to the original payment method. The processing time may vary depending on your payment provider.
• If you paid via PayPal, refunds typically reflect within 1-7 business days. You can check the status directly in your PayPal transaction history.
• If you paid by credit card, it may take 5-10 business days to appear in your account, depending on your card issuer’s policies.
If the refund does not appear after the expected timeframe, please email us at complaint@loragal.com with your order details. We will investigate and provide you with a timely update.
We truly appreciate your patience and understanding.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
Awful dress, not like the pictures
The dress took a while to arrive, then it’s arrived and looks nothing like the pictures at all! The colours are even off, they are not the same colours as the pictures. Then they make you pay to send items back! Never order from here again
24 January 2026
Unprompted review
Reply from loragal.com
Hello Kelly,
Please accept our apologies for the disappointing product and service experience.
Our standard 30-day return policy (excludes clearance/final sale items).To start the process, please email us your order information.We will verify and resolve your case promptly .
We are looking forward to your reply and are committed to resolving this matter for you as quickly as possible.
Loragal Trustpilot Team
complaint@loragal.com
They need a 0
They need a 0, took my money and never refunded for return of bank. They are scammer and I will report them to everyone I can so they will not be allowed to do business in the USA ever!
1 November 2025
Unprompted review
Reply from loragal.com
Hello F Davis,
We sincerely apologize for the frustration and inconvenience this delay has undoubtedly caused you.
To help us investigate and verify the status of your refund immediately, could you please send your complete order information ,such as your order number, the email address used for the purchase directly to complaint@loragal.com ?
We appreciate your understanding and cooperation as we work to rectify this for you.
Loragal Trustpilot Team
complaint@loragal.com
Good Quality
The quality of the clothing was good for the price. Customer service generally responded within 24 to 48 hours. And the items resemble the items in the picture
16 December 2025
Unprompted review
Reply from loragal.com
Hello LB,
Thank you for your feedback!
We're glad the quality met your expectations for the price, and that the item matched the photos. We also appreciate your patience with our 24-48 hour response time. We hope to serve you again soon!
Loragal Trustpilot Team
complaint@loragal.com
I placed an order an up till now mycart…
I placed an order an up till now mycart is empty but no record or trace of my order. I have send an email requesting for ORDER CANCELATION due to poor quality and long delivery time. No replies to my mail. Are you guys serious?
24 January 2026
Unprompted review
Reply from loragal.com
Hello Jay,
We were truly concerned to learn that you did not receive a reply to your earlier message.
We have looked into this but cannot locate your order using your nickname. To proceed, please email us at complaint@loragal.com with the email address linked to the order,or the full name of the recipient.This will allow us to pinpoint your order instantly.
Once we receive this information, we will prioritize verifying your order and provide you with a update without delay.
We appreciate your patience and cooperation as we work to resolve this for you.
Loragal Trustpilot Team
complaint@loragal.com
If I can give them zero stars i would
If I can give them zero stars i would. I am filing a formal complaint against "Loragal" for failure to deliver paid merchandise and refusal to issue a refund.
On , I placed an order (Order #:LG01346940) for two products and was charged $49.99 plus tax, totaling $112.97. This charge appeared -on my bank statement on December 26, 2025
Despite the charge being processed over [Number of Weeks] ago, I have not received the product, a shipping confirmation, or any explanation for the delay. I have contacted customer service multiple times via email (attaching both a transaction screenshot and, reluctantly, a bank statement as proof of payment). The responses have been generic, unhelpful, and have not resolved the issue. The company has now ceased responding entirely.
My desired resolution is simple: either ship the item I paid for immediately with a valid tracking number, or provide a full refund of $49.99 to my original payment method without further delay. I have attached documentation of the charge and my communication with the company yet nothing. They even made me go as far as sending them my bank statement which is so absurd. Seriously I have
23 January 2026
Unprompted review
Reply from loragal.com
Hello Oscar ,
We apologize that you have not received your full order and for the unsatisfactory service you experienced during your recent contact with us.
As requested, we have processed the cancellation of the last unshipped item . A formal confirmation of this cancellation is attached for your records asap.
We are particularly concerned that our team was not able to assist you effectively at the time. This is not the standard we set for ourselves. To address this, we are conducting a thorough review of this case to better understand the breakdown and to optimize our service processes for improvement.
We hope to serve you better next time.
Loragal Trustpilot Team
complaint@loragal.com
Ordered a dress which took a longggg …
Ordered a dress which took a longggg time to ship and once I noticed it wasn’t gone make it in time for my event, I reached out and asked to cancel the order and a full refund . they did cancel the order very quickly but two months later and still haven’t received my refund. TRASH
24 November 2025
Unprompted review
Reply from loragal.com
Hello Gg,
We sincerely value your feedback and would appreciate the opportunity to address any concerns you may have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem ASAP.
Loragal Trustpilot Team
complaint@loragal.com
What I ordered vs what I got
I ordered a dress, beautiful dress so I thought. When it arrived I was like WTH it was horrible, the color was wrong the flowers on the dress were limp it was a clear version of what I ordered vs what I got. AND THEN customer service was even worse they gave me the run around, after having to pay to have it returned they then took ANOTHER week to allegedly inspect it to get my refund. I WILL NEVER ORDER from the again !!!!
19 December 2025
Unprompted review
Reply from loragal.com
Hello Shequita，
We sincerely apologize for the disappointing shopping experience you encountered.
To ensure your issue is thoroughly addressed and properly documented, our dedicated customer service team will personally handle this matter and contact you directly via email with a resolution.
Please pay attention to for our follow-up. We truly appreciate your patience and understanding as we work to resolve this for you.
Loragal Trustpilot Team
complaint@loragal.com
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