WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely disappointed with this clothing purchase. The material feels very cheap and poorly made, nothing like the pictures advertised online. The color, fit, and overall quality were completely diff... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I purchased an item several months ago. What I received was horrible. I've reached out to the company several times. Their solution was receive $30 of an order over worth $80. Their next solution was... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.4
Bad
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The biggest rip off
I ordered 3 items. One was too small. They initially tried to offer me a partial refund but reluctantly sent me return instructions and agreed to send the refund within 7-15 days. One item was unable to be produced due to not having enough pre orders. They wanted me to order something else but reluctantly agreed to just refund the money. The final item looked nothing like the picture. I got no response when I reached out about it. I will never buy again from this company ever again. I don’t think they gave these items. I think they get orders and attempt to make the item based on the picture of it. This company is fraudulent and a big rip off. If you do order, it’s at your own risk. You definitely need to pay using a third party that will ensure you get your money back if you need to.
25 March 2026
Unprompted review
Reply from loragal.com
Hello Shinerika,
We are truly sorry that the size you received turned out to be too small, and we also apologize for any frustration you experienced with our return service.
Please be assured that your two refunds are currently being expedited as a priority. Once they have been fully processed, you will receive an email notification confirming the completion.
If you unsatisfied with the product , we would like to remind you that we offer a 30‑day after‑sales service to address your concerns. Should you have any further questions or need additional assistance, please feel free to contact us at any time.
We truly appreciate your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
Poor Service, Poor Quality, Late Delivery, and Torn Packaging
I bought this dress hoping to wear it for a particular event, but unfortunately, it arrived after three weeks, which was neither advertised nor stated on the website. After making the purchase, I did not receive any delivery notification or updates on when the item would arrive. It was only after I contacted them through their Facebook chat box that they responded.
When the package was finally delivered this week, the packaging itself was torn, which shows a great disregard for their customers. The dress itself is also of very poor quality. I would suggest not buying from them.
14 April 2026
Unprompted review
Reply from loragal.com
Hello Faith Hove,
We sincerely apologize that your order did not arrive as expected.
Normally, once order has been dispatched from our warehouse, our system will automatically send a shipping notification to the email address associated with your order. We kindly suggest that you check your inbox for such an email. In some cases, these notifications may be mistakenly filtered into your spam or junk mail folder.
We are very sorry to hear that your package was damaged during shipping. Please be assured that this was never our intention, and we are taking steps to improve our packaging and shipping processes.
If you are not satisfied with the product quality, please remember that we offer a 30‑day return service. Rest assured, our team will contact you via email within one hour. Please watch for an email from us, and feel free to check your spam folder as well.
Thank you for your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
I purchased a dress and what arrived…
I purchased a dress and what arrived looked nothing like the picture. I requested a refund, they wanted me to keep the dress for 50% off, stating it would be to costly to return. I refused. They made another offer, I refused and another I refused. Finally they agreed to the return. They have confirmed receipt of my dress weeks ago, but have been stringing me along with my refund. DO NOT SHOP HERE! Any reply you see from this company is only to save face, they are not trustworthy and not working to resolve any of these issues. You have been warned. If I could give no stars I would.
27 February 2026
Unprompted review
Reply from loragal.com
Hello lateasha,
We are truly sorry that the dress you received did not live up to your expectations, and we also apologize for the frustration you felt with our return service.
Please know that your feedback is extremely important to us, and we are committed to improving our service based on your valuable input.
We want to assure you that your refund request has been forwarded to the relevant team, and they are processing it as quickly as possible. You can expect your refund to be completed within 1 to 5 working days. As soon as the refund is done, you will receive an email notification to confirm it.
Should you have any questions or concerns, please feel free to contact us at any time.
Loragal Trustpilot Team
complaint@loragal.com
Bad Business
Surely, these 1-star reviews can't all be lying. Add this 1-star review to the bad business tally.
March 27, 2026, my sister and I ordered the same dress, on the same day, within the same hour. She and I both have not yet received our purchase. In fact, she and I both order status shows it as awaiting to be shipped. It says it will ship ASAP. Clearly, that's not happened. Bad Business!
Ladies, make the malls great again. Go in-store and find something beautiful that you'll love and can return if necessary. Don't waste your time with this online foolishness Loragal slanging!
Fact Check Me
Order No. LG01449212
27 March 2026
Unprompted review
Reply from loragal.com
Hello FLFL ,
We sincerely apologize for the delay you have experienced.
Please be assured that your order has been reviewed and confirmed. We expect to ship it within the coming week. As soon as it is on its way, we will send you an email notification.
If you need any further assistance, please feel free to reach out to us directly by email at any time.
Loragal Trustpilot Team
complaint@loragal.com
This company is a scam you cannot get…
This company is a scam you cannot get your return for the rubbish items on there website poor quality don't let these dresses on their website fools you guys they do not like to refund your money back it is a hassle to get a refund.
20 March 2026
Unprompted review
Reply from loragal.com
Hello Annmarie,
We are sorry to hear this.
To better understand the situation and take prompt action to improve our service, we are actively investigating this matter. However, we have been unable to locate the specific order you referred to based on the details provided so far.
Would you kindly share your order information with us via complaint@loragal.com? If you could provide either your full name or the email address associated with the order, or the complete order number ,it would greatly help us retrieve your details and address the issue as quickly as possible.
Thank you so much for your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
DO NOT ORDER FROM LORAGAL
DO NOT, I REPEAT, DO NOT order from Loragal. Clothing are cheaply made. They just steal people images to use as their own. When you get the items, they are nothing like what you viewed online. Additionally, the return process is RIDICULOUS. As of the writing of this review I am still waiting over a month now for my refund and I returned all their items and they confirm receipt of it. They have over $350 of my hard earned money and they are refusing to give it back. They keep sending me emails that they are processing it but really they are not. I wish I would have read these reviews before hand. I plan to expose them on every social media platform to warn other buyers. Biggest scammer! You are better off ordering from Shein or Fashion Nova.
18 March 2026
Unprompted review
Reply from loragal.com
Hello Altagrace,
We truly apologize for the unpleasant shopping experience you had.
Regarding the issue of image steal you raised, if you have any further supporting information, please kindly send it to us via email, and we will initiate a verification process as promptly as possible.
With respect to the product quality concern you mentioned, we have already reported the matter to the relevant department for thorough verification and necessary improvements.
We want to reassure you that your first refund was already completed on April 12th. The second refund is now being prioritized and is scheduled to be completed within the coming 1–3 days. You will receive a confirmation email once it is done.
If you have any questions in the meantime, please feel free to reach out to us anytime.
Loragal Trustpilot Team
complaint@loragal.com
The quality is the best I really like…
The quality is the best I really like it to be honest,same size I ordered,I’m happy with my jumpsuit, thank you so much Loragal keep on doing great product💝💝💝
3 April 2026
Unprompted review
Reply from loragal.com
Hello Mukundi,
We truly appreciate your feedback.
It’s great to know the quality and size were exactly what you wanted. Thank you for choosing us again. We look forward to serving you always! ✨✨✨
Loragal Trustpilot Team
complaint@loragal.com
I love the clothing that is available
I love the clothing that is available. However, shipping takes entirely to long. I ordered a shirt on 3-11-26 and still have not received it. Looking like it will take a month. Not worth it! I won't be ordering anything else, and will be cautioning my friends. Loragal sucks!!
2 February 2026
Unprompted review
Reply from loragal.com
Hello Catrina,
We fully understand that you are eagerly awaiting the arrival of your order. However, when we reviewed our records, we noticed that your order was actually received on March 21st, not on March 11th. It was dispatched on March 26th, which is within our normal processing time.
Please be assured that under normal circumstances, your order will not take a month to arrive. To make tracking easier for you, we will resend the detailed package information to the email address you used when placing the order. Please remember to check your inbox (and spam folder) for our message.
If anything is unclear or if you have additional questions, just send us an email directly — we are happy to help.
Thank you so much for your understanding!
Loragal Trustpilot Team
complaint@loragal.com
Item not received. Shoddy customer service
I ordered an outfit 02-09. I didn't receive it after a while and followed up. They informed me then that it was a preorder, which was not communicated before. I then waited longer and the item still wasn't received. I emailed them again telling them to cancel my order and send my money back. They kept saying wait an additional couple days every time I asked about the status of my refund. Still I received no updates. It's been 22 days since they said they would issue my refund and I haven't received it.
Order # LG01398622
The company and I corresponded by email after this review
7 February 2026
Unprompted review
Reply from loragal.com
Hello M Jones,
We are sorry to hear this.
To better understand the situation and take prompt action to improve our service, we are actively investigating this matter. However, we have been unable to locate the specific order you referred to based on the details provided so far.
Would you kindly share your order information with us via complaint@loragal.com? If you could provide either your full name or the email address associated with the order, or the complete order number ,it would greatly help us retrieve your details and address the issue as quickly as possible.
Thank you so much for your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
Products Not Accurate
I ordered a dress and the color was supposed to be green and it arrived yellow. The material was supposed to be a silky polyester material but came feeling much like cotton. Not at all what I ordered for my birthday. I reached out to customer service and got this generic discount/refund response and I’m forced to eat shipping costs when I would have never ordered the dress in the first place if I was given an accurate description. Also, I have attempted to post reviews on the site to warn others and provide an accurate description of the dress before they buy it but I believe Loragal keeps deleting the rating and review.
9 March 2026
Unprompted review
Reply from loragal.com
Hello Nesha,
We’re truly sorry to hear that the color and material of the product you received didn’t meet your expectations.
We completely understand your disappointment, and we want to make things right. We’ll be sharing your feedback with the relevant teams for a closer review.
To make the return process as smooth as possible for you, please be reminded that we provide a 30-day return window for unsatisfactory items. We’ve also flagged your return issue to our team—they’ll be in touch with you within 30 minutes, so please watch for our email.
We truly respect your honest feedback, and we are committed to improving our service levels based on the valuable insights our customers share with us.
Sincerely,
Loragal Trustpilot Team
complaint@loragal.com
I order a 3 piece pants suit march 6…
I order a 3 piece pants suit march 6 still haven’t got it no tracking number or nothing will never order from them again
6 March 2026
Unprompted review
Reply from loragal.com
Hello Yolanda,
We sincerely apologize, but we have been unable to locate the order you placed on March 6th based on the information provided.
When an order is shipped, we always send a shipping confirmation email to the address used at checkout. Would you mind double-checking your inbox (and spam/junk folders) to see if it arrived?
If you don’t have that email, no problem—just reply us via complaint@loragal.com with the email address you used for the order or the recipient’s full name, and we’ll dig into this right away.
We’re happy to help and look forward to hearing from you.
Loragal Trustpilot Team
complaint@loragal.com
Their clothes are very poor quality
Their clothes are very poor quality. They don't look nothing like the clothes on their site. I will never recommend this site to anyone. Buyers Beware!!!!the clothes isn't worth the money.
15 January 2026
Unprompted review
Reply from loragal.com
Hello Lesia ,
We sincerely apologize that the quality of the product you received did not meet your expectations, and we truly understand the frustration this may have caused.
Regarding the issue you reported, we have already submitted the details to the relevant department for a thorough verification and for further improvement on our end.
Upon reviewing your case, we noticed that you have not yet provided us with the necessary information related to the return package—specifically, the return tracking number and any relevant shipment details. Please kindly provide this information at your earliest convenience so that we can proceed accordingly.Once we receive your confirmation, we will arrange the refund for you asap.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
I HAVE ALWAYS LOVED MY LORAGAL CLOTHES…
I HAVE ALWAYS LOVED MY LORAGAL CLOTHES AND OUTFIT. PEOPLE ALWAYS ASK ME WHERE I PURCHASED, AND I HAVE REFERRED MANY PEOPLE TO YOU.
HOWEVER, I HAVE HAD SOME SETBACKS AS WELL WITH LORAGAL - ORDER NOT COMING ON TIME AND LOW QUALITY. IN ALL, ALL MY CONCERS WAS PROPERLY ADDRESED. THEREFORE, I AM STICKING WITH YOU AS MY TO GO ONLINE CLOTHLINE.
24 March 2025
Unprompted review
Reply from loragal.com
Hello MGBEIKE/ESTHER O,
Thank you so much for your support and for recommending us to others!
We apologize for the shipping delays and quality concerns you encountered, but we glad we were able to make things right. We truly appreciate you sticking with us as your trusted clothing destination.
Looking forward to your next visit!
Loragal Trustpilot Team
complaint@loragal.com
Total SCAM
I don't know if people are being paid to write good review about this clothing site. They absolutely do not deserve even a zero. I ordered 3 clothes from them. Those clothes looks and feels like they just melted nylon and lay it on a sheet to dry. Total rubbish and nasty that they shipped to my house. I have never seen a thing like this. Please people, I think these people are using some kind of AI to create reviews. Those fabrics are not even fabrics. Please don't waste money buying from these people. It is a total scam. They will scam you of your money.
17 March 2026
Unprompted review
Reply from loragal.com
Hello Boypekin,
We sincerely apologize that the item did not meet your expectations.
To better understand the situation and take prompt action to improve our service, we are actively investigating this matter. However, we have been unable to locate the specific order you referred to based on the details provided so far.
Would you kindly share your order information with us? If you could provide either your full name or the email address associated with the order, it would greatly help us retrieve your details and address the issue as quickly as possible.
Thank you so much for your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
AT CHECKOUT
WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE PAYING $13.99 FOR A SHIPPING FEE UNDER ANY CIRCUMSTANCE? THIS TOPS STAR BUCKS WHO IS BEGGING FOR TIPS AT THE WINDOW FOR A MACHINE TO FILL A COFFEE CUP AND A MICROWAVE TO HEAT PREPACKAGED FOOD. THIS IS A CRIME Shame!!!!!!!!!
17 March 2026
Unprompted review
Reply from loragal.com
Hello Lisa,
We want to reassure you that we never force customers to leave a tip. Additionally, during checkout, the tip option is set to "none" by default unless the customer specifically chooses otherwise. A clear reminder is displayed on our checkout page, indicating that any tip is optional and not mandatory. You can review the order record for this.
Regarding your recent order (total: $72.98), we noticed that it does not meet the free shipping threshold of $129.00. As a result, the shipping fee applied is a standard charge for order fulfillment and delivery, not a tip or any additional service fee. Our shipping policy is clearly stated on our website, and we encourage all customers to review it before placing an order.
Thank you for your understanding !
Loragal Trustpilot Team
complaint@loragal.com
This company is a complete scam
This company is a complete scam. Please be aware and make sure you use a credit card that will reverse any charge that you put on your card when they fell to give you a refund. They have been giving me the runaround for two months now and have received their merchandise back. They are trying not to give me my $350.00 back and running the clock out for the 30 days return policy.
10 March 2026
Unprompted review
Reply from loragal.com
Hello ANNETTE ,
We deeply regret any frustration this may have caused.
We want to reassure you that we are a legitimate company, and your $331.94 refund is currently being processed. We expect it to be completed within the next 1 to 3 working days. Once the transaction is finalized, you will receive an email notification confirming the refund.
Regarding the $350 amount ,it was not included in this particular order. If you have any questions regarding the specific charges or amounts, we kindly ask you to review your order record. This will help ensure clarity and accuracy.
One more thing we want to emphasize: once your returned item is received, your refund will be processed asap—even if it’s past the 30-day return window. We believe in treating our customers fairly, and we want you to feel confident shopping with us.
If you have any further questions about the refund process or your order, please don’t hesitate to contact us directly via email.
Loragal Trustpilot Team
complaint@loragal.com
I loved my dress it cam just in time…
I loved my dress it cam just in time for my company’s holiday party. 💗
2 January 2026
Unprompted review
Reply from loragal.com
Hello Irene ,
Thank you for your kind words! We're delighted the dress arrived on time and that you love it.
We hope you felt amazing wearing it and had a wonderful time celebrating!
Loragal Trustpilot Team
complaint@loragal.com
Everything was good 👍 customer …
Everything was good 👍 customer service very good
2 March 2026
Unprompted review
Reply from loragal.com
Hello Maria,
Thanks a lot for your feedback! 😊
We'll make sure to pass along your kind words to our service team—they'll be thrilled to know they made a difference.
Thanks for choosing us!
Loragal Trustpilot Team
complaint@loragal.com
I love the way it fits !!!!!!!
The product arrived in a timely manor . The outfit fits well. I love the material it is thick but not too heavy. You can wear it either in the summer or the spring . The outfit is sexy , classy and super cute at the same time. I love how the sides move with you as you walk . It accentuates the hips making them look amazing and curved.
10 March 2026
Unprompted review
Reply from loragal.com
Hello Tiffany,
Thank you for sharing your detailed feedback!
We're so glad the outfit fits you perfectly and arrived on time. We love that you appreciate the quality of the material and the flattering design of the sides. It sounds like you look absolutely amazing in it!
We appreciate your support and hope to see you again soon!
Loragal Trustpilot Team
complaint@loragal.com
Please DO NOT purchase from this site
Please DO NOT purchase from this site. The clothes are cheaply made and their return policy is TERRIBLE!!! They are responsive to emails. I ordered dresses that looked NOTHING like the picture and were UGLY in person. One dress still hasn't been shipped and I ordered it in October!
28 October 2025
Unprompted review
Reply from loragal.com
Hello Dea W.
We sincerely value your feedback and would appreciate the opportunity to address any concerns you may have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently and ensure a satisfactory resolution for you.
Loragal Trustpilot Team
complaint@loragal.com
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