WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered a beautiful dress in September for a wedding in early October. Six weeks later a tattered and ill proportioned rag of material shaped in dress form arrived. Way too late for the event i need... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I returned an item to Loragal and have still not received my refund. The quality of the clothes is very poor and nothing like the pictures. Many other people are saying the same thing on other review... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.7
Bad
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the clothing that is available
I love the clothing that is available. However, shipping takes entirely to long. I ordered a shirt on 3-11-26 and still have not received it. Looking like it will take a month. Not worth it! I won't be ordering anything else, and will be cautioning my friends. Loragal sucks!!
2 February 2026
Unprompted review
Reply from loragal.com
Hello Catrina,
We fully understand that you are eagerly awaiting the arrival of your order. However, when we reviewed our records, we noticed that your order was actually received on March 21st, not on March 11th. It was dispatched on March 26th, which is within our normal processing time.
Please be assured that under normal circumstances, your order will not take a month to arrive. To make tracking easier for you, we will resend the detailed package information to the email address you used when placing the order. Please remember to check your inbox (and spam folder) for our message.
If anything is unclear or if you have additional questions, just send us an email directly — we are happy to help.
Thank you so much for your understanding!
Loragal Trustpilot Team
complaint@loragal.com
Item not received. Shoddy customer service
I ordered an outfit 02-09. I didn't receive it after a while and followed up. They informed me then that it was a preorder, which was not communicated before. I then waited longer and the item still wasn't received. I emailed them again telling them to cancel my order and send my money back. They kept saying wait an additional couple days every time I asked about the status of my refund. Still I received no updates. It's been 22 days since they said they would issue my refund and I haven't received it.
Order # LG01398622
The company and I corresponded by email after this review
7 February 2026
Unprompted review
Reply from loragal.com
Hello M Jones,
We are sorry to hear this.
To better understand the situation and take prompt action to improve our service, we are actively investigating this matter. However, we have been unable to locate the specific order you referred to based on the details provided so far.
Would you kindly share your order information with us via complaint@loragal.com? If you could provide either your full name or the email address associated with the order, or the complete order number ,it would greatly help us retrieve your details and address the issue as quickly as possible.
Thank you so much for your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
Products Not Accurate
I ordered a dress and the color was supposed to be green and it arrived yellow. The material was supposed to be a silky polyester material but came feeling much like cotton. Not at all what I ordered for my birthday. I reached out to customer service and got this generic discount/refund response and I’m forced to eat shipping costs when I would have never ordered the dress in the first place if I was given an accurate description. Also, I have attempted to post reviews on the site to warn others and provide an accurate description of the dress before they buy it but I believe Loragal keeps deleting the rating and review.
9 March 2026
Unprompted review
Reply from loragal.com
Hello Nesha,
We’re truly sorry to hear that the color and material of the product you received didn’t meet your expectations.
We completely understand your disappointment, and we want to make things right. We’ll be sharing your feedback with the relevant teams for a closer review.
To make the return process as smooth as possible for you, please be reminded that we provide a 30-day return window for unsatisfactory items. We’ve also flagged your return issue to our team—they’ll be in touch with you within 30 minutes, so please watch for our email.
We truly respect your honest feedback, and we are committed to improving our service levels based on the valuable insights our customers share with us.
Sincerely,
Loragal Trustpilot Team
complaint@loragal.com
I order a 3 piece pants suit march 6…
I order a 3 piece pants suit march 6 still haven’t got it no tracking number or nothing will never order from them again
6 March 2026
Unprompted review
Reply from loragal.com
Hello Yolanda,
We sincerely apologize, but we have been unable to locate the order you placed on March 6th based on the information provided.
When an order is shipped, we always send a shipping confirmation email to the address used at checkout. Would you mind double-checking your inbox (and spam/junk folders) to see if it arrived?
If you don’t have that email, no problem—just reply us via complaint@loragal.com with the email address you used for the order or the recipient’s full name, and we’ll dig into this right away.
We’re happy to help and look forward to hearing from you.
Loragal Trustpilot Team
complaint@loragal.com
Their clothes are very poor quality
Their clothes are very poor quality. They don't look nothing like the clothes on their site. I will never recommend this site to anyone. Buyers Beware!!!!the clothes isn't worth the money.
15 January 2026
Unprompted review
Reply from loragal.com
Hello Lesia ,
We sincerely apologize that the quality of the product you received did not meet your expectations, and we truly understand the frustration this may have caused.
Regarding the issue you reported, we have already submitted the details to the relevant department for a thorough verification and for further improvement on our end.
Upon reviewing your case, we noticed that you have not yet provided us with the necessary information related to the return package—specifically, the return tracking number and any relevant shipment details. Please kindly provide this information at your earliest convenience so that we can proceed accordingly.Once we receive your confirmation, we will arrange the refund for you asap.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
I HAVE ALWAYS LOVED MY LORAGAL CLOTHES…
I HAVE ALWAYS LOVED MY LORAGAL CLOTHES AND OUTFIT. PEOPLE ALWAYS ASK ME WHERE I PURCHASED, AND I HAVE REFERRED MANY PEOPLE TO YOU.
HOWEVER, I HAVE HAD SOME SETBACKS AS WELL WITH LORAGAL - ORDER NOT COMING ON TIME AND LOW QUALITY. IN ALL, ALL MY CONCERS WAS PROPERLY ADDRESED. THEREFORE, I AM STICKING WITH YOU AS MY TO GO ONLINE CLOTHLINE.
24 March 2025
Unprompted review
Reply from loragal.com
Hello MGBEIKE/ESTHER O,
Thank you so much for your support and for recommending us to others!
We apologize for the shipping delays and quality concerns you encountered, but we glad we were able to make things right. We truly appreciate you sticking with us as your trusted clothing destination.
Looking forward to your next visit!
Loragal Trustpilot Team
complaint@loragal.com
Total SCAM
I don't know if people are being paid to write good review about this clothing site. They absolutely do not deserve even a zero. I ordered 3 clothes from them. Those clothes looks and feels like they just melted nylon and lay it on a sheet to dry. Total rubbish and nasty that they shipped to my house. I have never seen a thing like this. Please people, I think these people are using some kind of AI to create reviews. Those fabrics are not even fabrics. Please don't waste money buying from these people. It is a total scam. They will scam you of your money.
17 March 2026
Unprompted review
Reply from loragal.com
Hello Boypekin,
We sincerely apologize that the item did not meet your expectations.
To better understand the situation and take prompt action to improve our service, we are actively investigating this matter. However, we have been unable to locate the specific order you referred to based on the details provided so far.
Would you kindly share your order information with us? If you could provide either your full name or the email address associated with the order, it would greatly help us retrieve your details and address the issue as quickly as possible.
Thank you so much for your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
AT CHECKOUT
WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE PAYING $13.99 FOR A SHIPPING FEE UNDER ANY CIRCUMSTANCE? THIS TOPS STAR BUCKS WHO IS BEGGING FOR TIPS AT THE WINDOW FOR A MACHINE TO FILL A COFFEE CUP AND A MICROWAVE TO HEAT PREPACKAGED FOOD. THIS IS A CRIME Shame!!!!!!!!!
17 March 2026
Unprompted review
Reply from loragal.com
Hello Lisa,
We want to reassure you that we never force customers to leave a tip. Additionally, during checkout, the tip option is set to "none" by default unless the customer specifically chooses otherwise. A clear reminder is displayed on our checkout page, indicating that any tip is optional and not mandatory. You can review the order record for this.
Regarding your recent order (total: $72.98), we noticed that it does not meet the free shipping threshold of $129.00. As a result, the shipping fee applied is a standard charge for order fulfillment and delivery, not a tip or any additional service fee. Our shipping policy is clearly stated on our website, and we encourage all customers to review it before placing an order.
Thank you for your understanding !
Loragal Trustpilot Team
complaint@loragal.com
This company is a complete scam
This company is a complete scam. Please be aware and make sure you use a credit card that will reverse any charge that you put on your card when they fell to give you a refund. They have been giving me the runaround for two months now and have received their merchandise back. They are trying not to give me my $350.00 back and running the clock out for the 30 days return policy.
10 March 2026
Unprompted review
Reply from loragal.com
Hello ANNETTE ,
We deeply regret any frustration this may have caused.
We want to reassure you that we are a legitimate company, and your $331.94 refund is currently being processed. We expect it to be completed within the next 1 to 3 working days. Once the transaction is finalized, you will receive an email notification confirming the refund.
Regarding the $350 amount ,it was not included in this particular order. If you have any questions regarding the specific charges or amounts, we kindly ask you to review your order record. This will help ensure clarity and accuracy.
One more thing we want to emphasize: once your returned item is received, your refund will be processed asap—even if it’s past the 30-day return window. We believe in treating our customers fairly, and we want you to feel confident shopping with us.
If you have any further questions about the refund process or your order, please don’t hesitate to contact us directly via email.
Loragal Trustpilot Team
complaint@loragal.com
I loved my dress it cam just in time…
I loved my dress it cam just in time for my company’s holiday party. 💗
2 January 2026
Unprompted review
Reply from loragal.com
Hello Irene ,
Thank you for your kind words! We're delighted the dress arrived on time and that you love it.
We hope you felt amazing wearing it and had a wonderful time celebrating!
Loragal Trustpilot Team
complaint@loragal.com
Everything was good 👍 customer …
Everything was good 👍 customer service very good
2 March 2026
Unprompted review
Reply from loragal.com
Hello Maria,
Thanks a lot for your feedback! 😊
We'll make sure to pass along your kind words to our service team—they'll be thrilled to know they made a difference.
Thanks for choosing us!
Loragal Trustpilot Team
complaint@loragal.com
I love the way it fits !!!!!!!
The product arrived in a timely manor . The outfit fits well. I love the material it is thick but not too heavy. You can wear it either in the summer or the spring . The outfit is sexy , classy and super cute at the same time. I love how the sides move with you as you walk . It accentuates the hips making them look amazing and curved.
10 March 2026
Unprompted review
Reply from loragal.com
Hello Tiffany,
Thank you for sharing your detailed feedback!
We're so glad the outfit fits you perfectly and arrived on time. We love that you appreciate the quality of the material and the flattering design of the sides. It sounds like you look absolutely amazing in it!
We appreciate your support and hope to see you again soon!
Loragal Trustpilot Team
complaint@loragal.com
Please DO NOT purchase from this site
Please DO NOT purchase from this site. The clothes are cheaply made and their return policy is TERRIBLE!!! They are responsive to emails. I ordered dresses that looked NOTHING like the picture and were UGLY in person. One dress still hasn't been shipped and I ordered it in October!
28 October 2025
Unprompted review
Reply from loragal.com
Hello Dea W.
We sincerely value your feedback and would appreciate the opportunity to address any concerns you may have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently and ensure a satisfactory resolution for you.
Loragal Trustpilot Team
complaint@loragal.com
Always read the reviews before…
Always read the reviews before purchasing anything online.
I had been searching on Loragal for a while and finally decided to order a gold dress for my daughter’s wedding on February 21, 2026. I placed the order on December 25, 2025, and they immediately withdrew $91 from my account. After that, I received no information for a month. On January 21, 2026, I finally received tracking information, and the dress arrived on January 28.
When I opened the package, I was extremely disappointed. The dress was very cheaply made. I ordered a gold dress, but what I received was beige with specks of cheap gold glitter. Honestly, dresses from Shein looked better than that one.
I spent two weeks trying to reach customer service with no success. They made no effort to correct the situation, so I traced the order back through PayPal and filed a complaint. That finally got their attention, and Loragal responded.
I explained how disappointed I was and requested a full refund. After going back and forth for two weeks, they gave me two options:
Keep the dress and receive 40% back ($35), or
Send the dress back at my expense (about $25) and receive a 50% refund ($45).
I chose the first option. Within seconds, a large message popped up saying: CASE CLOSED.
I will never order anything else from them again. They do not stand behind their product, and the dress looked nothing like what they advertised.
In the end, I went to Belk and paid more for a dress, but I was happy with it. Sometimes you truly get what you pay for.
7 March 2026
Unprompted review
Reply from loragal.com
Hello Joycelyn ,
We sincerely apologize for the issues you've encountered with your order and our service.
We are very sorry for the confusion caused by the logistics information. We understand that you received an update on January 21st, but we would like to clarify that the order was actually dispatched on January 10th. We realize this discrepancy in tracking details was frustrating, and we apologize for any worry it caused.
We are also deeply sorry that the product you received did not live up to your expectations and was different from the pictures shown. That must have been such a letdown, and we are genuinely sorry for that.
We regret that our service during your attempts to resolve this added to your frustration. Please know that your voice has been heard, and we are using your feedback to improve how we communicate and assist our customers.
If there is anything else we can assist you with, please let us
know.
Loragal Trustpilot Team
complaint@loragal.com
I ordered a dress in February
I ordered a dress in February, here it is March need the dress for March 7, which at this point I'm not counting on receiving the dress. Again like others I'm pretty good on reading reviews, why I did not look at these reviews I don't know but I guess everything that looks good ain't good for ya!! and the sad part is that companies can make so much money if they would just be honest but apparently that will not happen when it comes to being honest. It really frustrates me being a honest hard working person and to get taken advantage by these low life non caring thieves is crazy. So let's see what happens on the refund since there is no support contact on this website I disputed the charge on my Credit Card for non delivery of goods so if you paid by credit card we may have a chance on a refund and I learned the hard way and That's why I Don't do debit cards...so good luck everyone on our refund!!
STAY AWAY FROM THESE SCAMMERS!!!!!!!
19 February 2026
Unprompted review
Reply from loragal.com
Hello J PARKER,
We sincerely apologize for the frustration and inconvenience this caused you.
To help us investigate and verify the status of your order immediately, could you please send your complete order information ,such as your order number, the email address used for the purchase directly to complaint@loragal.com ?
We appreciate your understanding and cooperation as we work to rectify this for you.
Loragal Trustpilot Team
complaint@loragal.com
I wish I had read the reviews before I…
I wish I had read the reviews before I made a purchase. I ordered 4 dresses from them. Dresses looked nothing like what they advertise, very poor quality and trying to send them back has been a headache, luckily I payed using PayPal.. PayPal don’t be playing! After I contacted PayPal. Hours later I was getting an email on how to return my items! And a refund was in my account the next day! Will never purchase from them again!
20 February 2026
Unprompted review
Reply from loragal.com
Hello mz boss,
We sincerely apologize for any inconvenience you've encountered and want to assist you as quickly as possible.
To investigate thoroughly, we need your help to identify the correct order.Please reply to complaint@loragal.com with the full name of the person who received the order or the email address associated with the purchase.
Once we have these details, we will immediately look into the issue and improve.
We appreciate your cooperation.
Loragal Trustpilot Team
complaint@loragal.com
Scam…..I ordered 2 denim outfits and a…
Scam…..I ordered 2 denim outfits and a bra. I never got the items. Then I was told that my items were on preorder??? I cancelled the order cause that was not true. I was NEVER refunded. This site is FULL OF SHIT!!!!
1 February 2026
Unprompted review
Reply from loragal.com
Hello LaTonya,
We sincerely apologize for the delayed dispatch of your order and any inconvenience caused. We are committed to improving our service.
Please be assured that we have prioritized your refund request. The refund process is now underway and should be completed within 2–5 business days. Once the transaction is finalized, you will receive an automated refund email .
If there's anything else we can assist you with, please don't hesitate to reach out.
Loragal Trustpilot Team
complaint@loragal.com
I purchase and item 11/2/2025 didn’t…
I purchase and item 11/2/2025 didn’t received it until 1/31/2026!! Returned it 2/2/2026 and still to this day I have not received my refund. DO NOT BUY ANYTHING FROM THIS COMPANIES WEBSITE!!!
2 November 2025
Unprompted review
Reply from loragal.com
Hello R McClary,
Please accept our apologies for the delay. Keeping you waiting is not the experience we want for our customers.
We have flagged your refund as a priority and urged our team to process it as quickly as possible. The refund should be completed within 2 to 5 working days. You will get a confirmation email as soon as it's done.
Thank you for your understanding and continued patience.
Loragal Trustpilot Team
complaint@loragal.com
LORAGAL’S ONLINE CLOTHING STORE IS A…
LORAGAL’S ONLINE CLOTHING STORE IS A FRAUD AND CONSUMERS SHOULD REFRAIN FROM PURCHASING THEIR PRODUCTS . THE CLOTHING IS OF SUBSTANDARD QUALITY AND DOES NOT REPRESENT WHAT IS ACTUALLY ADVERTISED. CUSTOMER SERVICE IS POOR AND IT IS A CHALLENGE TRYING TO OBTAIN A REFUND, SINCE YOU ARE UNABLE TO SPEAK DIRECTLY TO SOMEONE. COMMUNICATION IS LITTLE TO NOTHING. I PURCHASED CLOTHING AND IT WAS HELL GETTING MY MONEY BACK. LUCKILY I PAID USING PAYPAL AND THEY WERE ABLE TO FUNCTION AS A MIDDLE MAN TO COMMUNICATE ON MY BEHALF. DO NOT WASTE YOUR MONEY WITH THIS COMPANY. YOU’RE BETTER OFF SHOPPING AT A REPUTABLE ENTERPRISE WITH DECENT RETURN POLICIES. DO NOT TRUST THEM AS THEY ARE DISLOYAL TO CONSUMERS.
23 January 2026
Unprompted review
Reply from loragal.com
Hi,
We sincerely apologize for any inconvenience you've encountered and want to assist you as quickly as possible.
To investigate thoroughly, we need your help to identify the correct order.Kindly email us via complaint@loragal.com with recipient's name or email address for placing the order.
Once we have these details, we will immediately look into the issue and work towards a resolution.
We appreciate your cooperation.
Loragal Trustpilot Team
complaint@loragal.com
I made a purchase of Bds $272.57 in Jan…
I made a purchase of Bds $272.57 in Jan 2026 and Never received the items. I await your response.
Regards
21 January 2026
Unprompted review
Reply from loragal.com
Hello Elsa ,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently for you.
Loragal Trustpilot Team
complaint@loragal.com
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