The London Pass Reviews 

24,314
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the wide variety of available attractions and highlight the significant financial savings compared to purchasing individual tickets for each site. People also mention that the pass is very easy to use directly on mobile devices, making overall city exploration completely smooth and well-organized. Some people were dissatisfied with the overall costs, noting that the pass can feel quite expensive or restrictive given the strict time limits involved. Some reviewers also noted that certain venues do not allow pre-booking, resulting in rushed daily schedules, difficult planning, and wasted time.

What people talk about most

Value for money

Clients share positive opinions on value for money, frequently highlighting significant financial savings... See more

Location

Customers had positive experiences with location, noting how easy it was to see major tourist sites and... See more

User experience

Users describe positive interactions with user experience, highlighting how well-organized, convenient, and... See more

Price

Reviewers mention positive feedback about price, noting that the pass offers great savings compared to... See more

Product

Customers consistently note positive experiences with product, highlighting the wide variety of attractions... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pass includes most of the attractions in the city and also offers discounts in some bars/restaurants (just on selected products in the menu). The price is honestly a bit high, so the pass could... See more

Company replied

Rated 5 out of 5 stars

No brainer, good value for money. We booked the 4-day pass and planned our itinerary around it, using it on four consecutive days to hit the major sights back-to-back. The web app was easy to... See more

Company replied

Rated 4 out of 5 stars

My family and I enjoyed all the options we had with the London pass, principallyas it included also pre-paid meals, nevertheless it was not useful that we couldn't make appointments through the app an... See more

Company replied

Rated 5 out of 5 stars

A wide variety of attractions and must-see places and must-do activities. Great saving of money.. all what's required is to be active and ready to start your day as early as possible to cover as many... See more

Company replied


Company details

  1. Travel Aggregator

Information provided by various external sources

Discover more & spend less with The London Pass! Visit over 80 attractions in one of the world's greatest cities, including Tower of London, Westminster Abbey, and Windsor Castle at no extra cost - all with one convenient pass. Take in the view from The Shard, sail down the Thames, or learn about London's fascinating Royal history with the only all-inclusive pass. Great savings on admission prices! Learn more on londonpass.com

Learn more about the London Pass

Written by the company

Save Money!
Free entry to your choice of over 80 top London attractions
Save Time!
Skip the lines at a number of selected attractions saving you time during busy periods
Save Stress!
The London Pass has everything you need for the perfect day out helping you make the most of your time in the city

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

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4.5

All reviews

(24,314)

408 reviews in the last 12 months

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Rated 5 out of 5 stars

Economical and reliable tourism

For the attractions we wanted to see, the Pass was very economical. We were able to book reservations and had no trouble with the process. The pass also alerted us to tours that we would not have known about otherwise.

18 September 2026
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Reply from The London Pass

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

I would highly recommend the London…

I would highly recommend the London Pass. Very easy to use. I’ve saved a lot of money with the pass.

31 August 2026
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Reply from The London Pass

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars

Easy to use

Easy to use. Clear info. Good value for money. Only 1 remark: we had a 4 day pass. It would've been usefull that you could check The remaining credits. F.e. updated on a 4 hour interval.

20 August 2026
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Reply from The London Pass

We really appreciate your feedback and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Everything worked well for us

Everything worked well for us - lower prices, less queues, helpful info about attraction availability in the app. The trip planner wasnt very useful but then we didn't need it.

11 September 2026
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Reply from The London Pass

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars

Useful for the first time in London

The pass includes most of the attractions in the city and also offers discounts in some bars/restaurants (just on selected products in the menu).
The price is honestly a bit high, so the pass could be very useful but just if you plan to visit a lot of attractions. There also are cheaper options but they include a limited number of attractions (so they're not really cheap).
The app is very well organized and user-friendly.
Considering the price, maybe it would be nice to include public transport too, as many other cities do.

28 August 2026
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Reply from The London Pass

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 4 out of 5 stars

The London pass was useful in entry to…

The London pass was useful in entry to various sites that we visited during Jul / Aug 26. Choosing the appropriate pass keeping mind the number of paid ticket entry sites that you plan to visit will be economical.

11 September 2026
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Reply from The London Pass

Hi Viswanath,

This made our day! Your review means a lot to us, and we truly appreciate your kind words. We hope to serve you again in the future.

Warm Regards,
Go City

Rated 4 out of 5 stars

Do not Pass on this Amazing London Pass!

There are tons of things you can do with this pass. In two days we were able to explore and save on a True London experience! I would caution is not to rely on the sightseeing bus (Wonderful Tour) to get you to the attractions because it is a little time consuming. Also read the conditions of each attraction... we planned a Sunday visit to Westminster only to find it was closed that day! The pass covers everything from food, history, sightseeing, theater and more! We got free food, saw a show, learned history and toured top attractions with included admission! Well worth it and the App even helps you plan a route and schedule. Just wish I had more time and $$ for Ubers to get everywhere. Ok... 5 STARS!!

28 August 2026
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Reply from The London Pass

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Everything was fine with the London…

Everything was fine with the London Pass.
We would by it again!

11 September 2026
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Reply from The London Pass

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Such a great discovery!

I'm so pleased to have discovered the London Pass. We had so much fun visiting the attractions and we saved a huge amount of money. The app was easy to use and I'd definitely buy another pass in the future. I've been recommending it to friends and family!

11 September 2026
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Reply from The London Pass

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

The London Pass saved us money and was…

The London Pass saved us money and was easy to use. If you are planning on seeing three or more things that are on their list, it is well worth it.

11 September 2026
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Reply from The London Pass

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars

My son and I had an amazing experience

My son and I had an amazing experience. We enjoyed our time with no hassle. The booking was straightforward, check in at entrance no issue and the whole package was cost saving.

15 September 2026
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Reply from The London Pass

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Great Value

We took the pass over 10 days and found it to be great value. Whilst we didn't visit all of the attractions, we visited many and saved a lot of money. Would highly recommend!!

20 August 2026
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Reply from The London Pass

Hi David,

We're glad to hear that you were able to enjoy many activities using our pass. Thank you for taking the time to leave us a review. Your feedback means a lot to us and encourages us to continue improving our services. We look forward to serving you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Great value for the things we wanted to…

Great value for the things we wanted to see and do in London! Well worth the price!

15 September 2026
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Reply from The London Pass

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

I bought the London Pass for my city…

I bought the London Pass for my city tour and it was an amazing experience. Everything was well‑organized, easy to access, and I could visit many top attractions without any stress. Highly recommended for anyone who wants to explore London comfortably and efficiently.”

15 September 2026
The London Pass logo

Reply from The London Pass

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Value for money

15 September 2026
The London Pass logo

Reply from The London Pass

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Fantastic value for money

Every experience chosen was well used to London pass customers. Whether it be a tourist attraction, food experience or even the West End show Wicked access was easy. With a little pre planning it makes great financial sense.

23 August 2026
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Reply from The London Pass

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

So easy to use!

So easy to use! Just got the App and swiped in everywhere! Very few reservations required anywhere but if there was, the App had that clearly marked and made it easy to do.

21 August 2026
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Reply from The London Pass

Hi Lisa,

Thank you for taking the time to share your review. We are truly grateful for your review and kind words, it truly boosts our confidence as we continue striving to provide a hassle-free experience. We’re delighted to hear that you enjoyed using the Go City pass and hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Amazing

Fantastic.

11 September 2026
The London Pass logo

Reply from The London Pass

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Everything perfect

Everything perfect. Value for money!! We chose the 7-choices pass. We saw London Tower, View from the Shard, the musical Wicked, Madame Tissot's museum, The Kensington Palace, the Westminster's Abbey and the Arsenal Tour stadium.

11 September 2026
The London Pass logo

Reply from The London Pass

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

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