I recently purchased a used car from Listers Toyota Cheltenham. Excellent service and advice the sales person Jamie Reeves was outstanding and very friendly and patient, he explained everythi... See more
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Review summary
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Recently acquired a Velar through an Independent dealership and took it to Droitwich JLR to get it checked out to be safe. Dan Thorley & his colleague James went above and beyond to ensure I was well... See more
Company replied
Just had great contact with Mike Booth of Listers Worcester. Because of Mike's willing assistance I was able to sort out VWFS's inflexibilty and take my car legally for service and MOT . A fully des... See more
Company replied
The problem was resolved efficiently. Ethan was most helpful and my car was returned quicker than I expected . The service was excellent and I was asked what drink I wanted. Reception br... See more
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Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and friendly reception
Efficient and friendly reception, I was made to feel welcome and expected. Service undertaken efficiently and a bit quicker than anticipated.
6 August 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your great review. We're delighted to hear that you received such a friendly welcome. It's also wonderful to know that everything was completed efficiently and sooner than anticipated. Thank you for taking the time to share your feedback and we hope to welcome you back again soon, many thanks.
Pleased with service of car
Pleased with service, car washed but not vacuumed, did take longer than expected bit longer wait than I would have liked, but reception person very attentive.
5 August 2026
Unprompted review
Reply from Listers Group
Hi Sue, thank you for your review. We're pleased to hear that you were happy with the service overall and that you found the reception team attentive and helpful during your visit. We also appreciate your feedback regarding the wait time and the valet and we're sorry that these aspects did not fully meet your expectations on this occasion. Thank you for taking the time to share your experience with us, and we hope to welcome you back again in the future.
Great service from the service department.
Great service from the service department as usual, friendly and helpful staff and the work was completed to a great standard, they also cleaned and valeted as part of the service.
This is the first time I have dealt with BART from Listers Toyota Lincoln, great guy to deal with.
Thanks
Mark Snell
6 August 2026
Unprompted review
Reply from Listers Group
Hi Mark, thank you for your continued support and for sharing your feedback. It's fantastic to hear that the service team once again delivered the standard you've come to expect and that everything was completed to your satisfaction. Thanks again and we look forward to assisting you in the future.
Well organised
Well organised, kept me informed, car collected and returned, polite and helpful staff
5 August 2026
Unprompted review
Reply from Listers Group
Hi Chris, thank you for your review. It's great to hear that everything was handled in an organised and efficient manner, with clear communication throughout. We're pleased the collection and delivery service worked well for you, and that the team made the experience a positive one. Thank you for your feedback and support.
Easy to book
Easy to book. Good customer service. Kept well informed. Additional work carried out next day saving lots of back and forwards for me. Car returned on time, clean and sorted.
5 August 2026
Unprompted review
Reply from Listers Group
Hi Lesley, thank you for your great review. We're delighted to hear that everything was handled smoothly and that you felt well informed throughout the process. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Excellent customer service
Excellent customer service, professional and would go back
31 July 2026
Unprompted review
Reply from Listers Group
Hi Leo, thank you for your fantastic review. We're delighted to hear that you received excellent customer service and found the team professional throughout your experience with us. We really appreciate your kind words and are pleased to know you would choose to return in the future. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon.
Great example of quality customer care
This was a great example of high quality customer care. The service I received was professional, courteous and efficient throughout. Communication was excellent from start to finish and I felt informed and comfortable with the fault diagnosis, the subsequent work, and the cost.
3 August 2026
Unprompted review
Reply from Listers Group
Hi Jon, thank you for your wonderful review. We're delighted to hear that you received such high-quality customer care and that everything was handled in a professional, courteous and efficient manner. It's great to know that the communication throughout the process gave you confidence and made the experience a positive one. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Jenny, thank you for your fantastic review. We're delighted to hear that you received such superb service and support from the Lexus team. We really appreciate you taking the time to share your feedback and your continued support. We hope to welcome you back again soon, many thanks.
Very pleasant experience.
Very pleasant experience when visiting the Listers showroom in Boston Lincolnshire. Had no intention of buying anything but after dealing with Adam we came to a very amicable agreement and bought another BMW. Can’t really fault the dealership and Adam was very helpful and persuasive during our meeting. Everything was explained and handled well and when we went to collect the car everything was in place for a seamless handover and the car had been presented well. Reception staff were cheery and helpful when we arrived and directed us to the waiting area and provided coffee and biscuits while we waited, Adam is a polite and helpful salesman and could be very persuasive as I said before but would happily go back to him in the future if/when we change cars again. Customer Service was really good and nothing seemed to be any trouble to anyone we spoke with.
28 July 2026
Unprompted review
Reply from Listers Group
Hi Richard, thank you for your fantastic review. We're delighted to hear that what started as a showroom visit turned into such a positive experience and that the team helped make the whole process straightforward and enjoyable. It's wonderful to know that you felt well looked after from your initial visit through to collecting your new BMW. We really appreciate you taking the time to share your feedback and look forward to welcoming you back when the time comes to change cars again. Many thanks.
Matthew was very helpful
Matthew was very helpful, he listened carefully and answered our questions with a clear explanation.
The Service and MoT went smoothly and car was ready for collection in a timely manner.
A tip would be to check the spare tyre, the debris in the boot protector was undisturbed. We noticed this after we arrived home and put things back into the boot.
29 July 2026
Unprompted review
Reply from Listers Group
Hi there, thank you for your great review. We're delighted to hear that everything went smoothly with your service and MOT and that you received clear, helpful explanations throughout the process. We also appreciate your feedback regarding the spare tyre area and will ensure your comments are shared with the team for review. Thank you for taking the time to share your experience, and we hope to welcome you back again soon, many thanks.
From being informed of the work to be…
From being informed of the work to be completed, I was communicated throughout the whole process, very impressed and it does make it easier to understands my next steps as well, from when I dropped the vehicle off and for me picking it up, I couldn’t have asked for a better service my dealership, professional and polite, the work was completed in good time as well, thank you everyone. 👍
31 July 2026
Unprompted review
Reply from Listers Group
Hi Andrew, thank you for your wonderful review. We're delighted to hear that you were kept informed throughout the process and that the communication helped make everything clear and straightforward. It's great to know that the team delivered a professional and efficient service and that all work was completed in good time. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Sunny as usual went over and above in…
Sunny as usual went over and above in his service!
3 August 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your fantastic review. We're delighted to hear that you continue to receive such excellent service and that the support provided consistently exceeds your expectations. We really appreciate you taking the time to share your feedback and your continued loyalty. We look forward to welcoming you back again soon, many thanks.
Lovely experience
Lovely pleasent staff, nothing is evert too much when asked questions always have clear answers. I really enjoy the team all the staff are never too busy to help and site is easy to get to and very clean and hospitable. I drive an hour to get here but the service provided for customer care and on my vechile is FANTASTIC ... thank you.
3 August 2026
Unprompted review
Reply from Listers Group
Hi Mark, thank you for your wonderful review. We're delighted to hear that you find the team friendly, helpful and always willing to assist. It means a great deal to know that the level of customer care and service we provide makes the journey worthwhile for you. We really appreciate your continued support and kind words, and we look forward to welcoming you back again soon.
Professional of staff
Very Professional staff - little waiting around required.
Very happy with overall experience !!
3 August 2026
Unprompted review
Reply from Listers Group
Hi Andrew, thank you for your great review. We're delighted to hear that you found the team professional and that everything was completed efficiently with minimal waiting. We really appreciate you taking the time to share your feedback and are pleased that you were so happy with your overall experience. We hope to welcome you back again soon, many thanks.
Poor customer service
My vehicle went in for a oil and A/C service, which was completed fine however, I also asked for two other issue to be checked as I just purchased the vehicle.
No support with getting the car updated and diagnosed on the day which will mean a second visit. Followed up for a call back with a senior team member to unused how this happened three days have now past with no call.
30 July 2026
Unprompted review
Reply from Listers Group
Good morning. Thank you for taking the time to leave us a review. We take customer feedback seriously and are committed to providing the highest level of service, so it is disappointing to see we've fallen short here. Unfortunately, from the information in this review, we can't locate your contact details on our system. Please can we kindly ask you to contact us directly with details of your experience, so we can look into this further for you immediately - many thanks in advance.
100% satisfied with my car service
My car went for a pre-arranged service and mot test, it was collected from my home at the pre-arranged time. And returned in the afternoon. All the work was carried out with a detailed description of what had been checked with some notification to a couple of minor issues that need to be looked at in the near future. I was kept informed during the day of the progress through a great video made by the engineer working on the car. What else can I say the car came home looking like new. Very clean inside and out. Great job.
3 August 2026
Unprompted review
Reply from Listers Group
Hi David, thank you for your fantastic review. We're delighted to hear that everything ran smoothly from collection through to return and that you found the updates and vehicle health check information helpful throughout the day. It's wonderful to know that the service gave you complete peace of mind and that your car was returned looking its best. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Stephen, thank you for your great review. We're delighted to hear that you found the team friendly and professional throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Work was sorted out quickly
Work was sorted out quickly and efficiently. All people involved were helpful and courteous. A very good experience.
31 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your great review. We're delighted to hear that everything was sorted quickly and efficiently and that the team made such a positive impression throughout your visit. We really appreciate you taking the time to share your feedback and are pleased that you had such a good experience with us. We hope to welcome you back again soon, many thanks.
Really friendly helpful staff.
Really friendly helpful staff.
I was kept up to date and very speedy service
Thank you ☺️
29 July 2026
Unprompted review
Reply from Listers Group
Hi Lynne, thank you for your great review. We're delighted to hear that you found the team friendly and helpful and that you were kept up to date throughout your visit. It's wonderful to know that everything was completed so quickly and efficiently. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Good morning Rob, thank you for your great review. We're delighted to hear that you received such great service and that the communication throughout the day met your expectations. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
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