Polite car park attendant who knew my name. Helpful receptionist, and only had to wait a few minutes before called to staff who checked on what services were due to be done. Not expecting phonecall to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited Listers Stratford-on-Avon on 7th & 8th July to check an intermittent fault on the drivers wing mirror. This was confirmed to be faulty & a replacement wing mirror was ordered & fitted the fo... See more
Company replied
I have been a returning customer to VW listers in Loughborough for almost 5 years now and the service level is always top tier. Super friendly and helpful staff on the service desk. Thanks to Andy and... See more
Company replied
The first car garage that has made purchasing a car fun and easy. They have a good selection of cars and the staff at Listers Mini were friendly and welcoming. We mostly dealt with Tom, he was profess... See more
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Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service and MOT
Easy to arrange service and MOT. They kept me informed with a video of the car examination too which is really helpful. We have a Service Plan too which is another good thing so there is not a single big cost. The car was picked up and dropped when they said it would which is an extra charge but worth it so you are not hanging around or having to have someone else pick you up, etc. 10/10 service as usual
5 August 2026
Unprompted review
Reply from Listers Group
Hi Andrew, thank you for your fantastic review. We're delighted to hear that everything was easy to arrange and that the service plan and collection and delivery options helped make the experience more convenient for you. It's also great to know that the vehicle health check video was a useful part of the process. Thank you for your continued support and your 10/10 feedback, it means a great deal to the team.
SIMPLE OIL CHANGE
When called in to see what time to pick up my vehicle was told by their HEAD OFFICE that our car had not been delivered that day,which was nonsense as we took the car in ourselves for Oil change. Then we were sent an encrypted Link to View our Cars Service which did not work,kept saying REFRESH LINK. So again another call to see if they could sort this out.
6 August 2026
Unprompted review
everything went very smoothly from…
everything went very smoothly from reception to finish
5 August 2026
Unprompted review
Reply from Listers Group
Hi Adrian, thank you for your great review. We're delighted to hear that everything went smoothly from start to finish and that you had a positive experience with us. Thank you for taking the time to share your feedback, and we look forward to welcoming you back again in the future.
Maintenance Visit
Everything went smoothly throughout the whole process (as it always does). Pleasant and informative staff.
Felt comfortable with every member of staff I dealt with.
To be recommended
8 August 2026
Unprompted review
Reply from Listers Group
Hi Mr Kittle, thank you for your wonderful review. We're delighted to hear that everything went smoothly throughout your visit and that the team helped make the experience comfortable and enjoyable. It's great to know that you felt well looked after and informed every step of the way. Thank you for your recommendation and for taking the time to share your feedback with us.
Polite and helpful staff
Polite car park attendant who knew my name. Helpful receptionist, and only had to wait a few minutes before called to staff who checked on what services were due to be done. Not expecting phonecall to collect car until around 5.00 but car serviced and cleaned and ready by 12.30. Great and speedy service.
5 August 2026
Unprompted review
Reply from Listers Group
Hi Mr Fletcher, thank you for your fantastic review. We're delighted to hear that you received such a warm welcome from the moment you arrived and that everything was handled efficiently throughout your visit. It's great to know that the service exceeded your expectations and that your vehicle was ready much sooner than anticipated. Thank you for taking the time to share your feedback with us, and we hope to welcome you back again soon.
Listers in Boston Lincolnshire are rip…
Listers in Boston Lincolnshire are rip off merchants & I would not advise anyone to buy anything from them as they pressure you into buying a vehicle & then when you have done less than a thousand miles they tell you that there is a hole in the air con pipe & they think that the clutch needs replacing. What a joke for a company !!!
I am a pensioner with cancer & the think they can treat me like this, well I will see them in court. 😡😡😡😡
7 August 2026
Unprompted review
Always a good service
5 August 2026
Unprompted review
Reply from Listers Group
Hi Mrs Howarth, thank you for your kind review. We're delighted to hear that you continue to receive a good service whenever you visit us. We really appreciate your continued support and thank you for taking the time to share your feedback.
Poor service/repairs policy
I bought a used VW Tiguan in January 2026 from Listers, Worcester with a 1 year warranty. After 2 months I had to replace the dangerously and irregularly worn front tyres, indicating a tracking issue. After fixing the tracking it became clear there was a malfunction causing the rear wheels to skid. Separately when the first heat wave happened I switched on the air conditioning for the first time to find it didn't work. Both these 2 issues were clearly faults with the car when sold. I took the car into the garage to fix these issues, and also a rear door issue from a suspected hit from another car in a car park. I was told the warranty wouldn't cover any of the issues. After a lot of unnecessary arguing they eventually paid for the fixes to the skidding and the air conditioner, but failed to fix the rear door issue despite the fact that I had offered to pay for this. The car was with them for 10 days so plenty of time to sort the rear door issue. I only discovered it hadn't been fixed when I collected the car - had to take it back again for the rear door issue to be fixed, and they insisted on charging me for a courtesy car when I should never have had to bring the car in again if they had done the job and fixed the rear door issue the first time. The 1 year warranty is not worth the paper it is written on. The service policy of Listers seems to be to try to extract as much money from customers as possible and get away with what they can, rather than pay for what they should do from a moral perspective.
7 August 2026
Unprompted review
Booking my service and MOT was very…
Booking my service and MOT was very easy and the communication process was smooth and professional.
5 August 2026
Unprompted review
Reply from Listers Group
Hi Dennis, thank you for your great review. We're delighted to hear that booking your service and MOT was straightforward and that the communication throughout the process was smooth and professional. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Service
Pleasant surroundings to spend two hours re. Car service. Would have been 5star but informed my car needed attention for a leak to the air conditioning unit and a tyre tread was low. Happily was re informed it wasn’t my car after all and mine had passed.
Thanks.
6 August 2026
Unprompted review
Reply from Listers Group
Hi Peter, thank you for your review. We're pleased to hear that you found the waiting area comfortable and enjoyed your visit with us overall. It's also great to know that your service was completed as expected.
We are sorry, however, for the confusion regarding the information provided about your vehicle. Thank you for taking the time to share your feedback with us.
MOT and Service (Evesham)
Vehicle in for MOT and Service at Evesham
Nice friendly staff and kept updated throughout the service would’ve been 5 star but for the 2nd year running no complementary wash and vac as advertised on their website
5 August 2026
Unprompted review
Reply from Listers Group
Hi Mitch, thank you for your review. We're pleased to hear that you found the team friendly and that you were kept updated throughout your service visit. We are sorry, however, to learn that the complimentary wash and vacuum were not completed on this occasion. We understand your disappointment, particularly as this has happened more than once, and we appreciate you bringing it to our attention. Thank you for taking the time to share your feedback with us.
Efficient and friendly reception
Efficient and friendly reception, I was made to feel welcome and expected. Service undertaken efficiently and a bit quicker than anticipated.
6 August 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your great review. We're delighted to hear that you received such a friendly welcome. It's also wonderful to know that everything was completed efficiently and sooner than anticipated. Thank you for taking the time to share your feedback and we hope to welcome you back again soon, many thanks.
Pleased with service of car
Pleased with service, car washed but not vacuumed, did take longer than expected bit longer wait than I would have liked, but reception person very attentive.
5 August 2026
Unprompted review
Reply from Listers Group
Hi Sue, thank you for your review. We're pleased to hear that you were happy with the service overall and that you found the reception team attentive and helpful during your visit. We also appreciate your feedback regarding the wait time and the valet and we're sorry that these aspects did not fully meet your expectations on this occasion. Thank you for taking the time to share your experience with us, and we hope to welcome you back again in the future.
Great service from the service department.
Great service from the service department as usual, friendly and helpful staff and the work was completed to a great standard, they also cleaned and valeted as part of the service.
This is the first time I have dealt with BART from Listers Toyota Lincoln, great guy to deal with.
Thanks
Mark Snell
6 August 2026
Unprompted review
Reply from Listers Group
Hi Mark, thank you for your continued support and for sharing your feedback. It's fantastic to hear that the service team once again delivered the standard you've come to expect and that everything was completed to your satisfaction. Thanks again and we look forward to assisting you in the future.
Well organised
Well organised, kept me informed, car collected and returned, polite and helpful staff
5 August 2026
Unprompted review
Reply from Listers Group
Hi Chris, thank you for your review. It's great to hear that everything was handled in an organised and efficient manner, with clear communication throughout. We're pleased the collection and delivery service worked well for you, and that the team made the experience a positive one. Thank you for your feedback and support.
Easy to book
Easy to book. Good customer service. Kept well informed. Additional work carried out next day saving lots of back and forwards for me. Car returned on time, clean and sorted.
5 August 2026
Unprompted review
Reply from Listers Group
Hi Lesley, thank you for your great review. We're delighted to hear that everything was handled smoothly and that you felt well informed throughout the process. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Excellent customer service
Excellent customer service, professional and would go back
31 July 2026
Unprompted review
Reply from Listers Group
Hi Leo, thank you for your fantastic review. We're delighted to hear that you received excellent customer service and found the team professional throughout your experience with us. We really appreciate your kind words and are pleased to know you would choose to return in the future. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon.
Great example of quality customer care
This was a great example of high quality customer care. The service I received was professional, courteous and efficient throughout. Communication was excellent from start to finish and I felt informed and comfortable with the fault diagnosis, the subsequent work, and the cost.
3 August 2026
Unprompted review
Reply from Listers Group
Hi Jon, thank you for your wonderful review. We're delighted to hear that you received such high-quality customer care and that everything was handled in a professional, courteous and efficient manner. It's great to know that the communication throughout the process gave you confidence and made the experience a positive one. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Jenny, thank you for your fantastic review. We're delighted to hear that you received such superb service and support from the Lexus team. We really appreciate you taking the time to share your feedback and your continued support. We hope to welcome you back again soon, many thanks.
Very pleasant experience.
Very pleasant experience when visiting the Listers showroom in Boston Lincolnshire. Had no intention of buying anything but after dealing with Adam we came to a very amicable agreement and bought another BMW. Can’t really fault the dealership and Adam was very helpful and persuasive during our meeting. Everything was explained and handled well and when we went to collect the car everything was in place for a seamless handover and the car had been presented well. Reception staff were cheery and helpful when we arrived and directed us to the waiting area and provided coffee and biscuits while we waited, Adam is a polite and helpful salesman and could be very persuasive as I said before but would happily go back to him in the future if/when we change cars again. Customer Service was really good and nothing seemed to be any trouble to anyone we spoke with.
28 July 2026
Unprompted review
Reply from Listers Group
Hi Richard, thank you for your fantastic review. We're delighted to hear that what started as a showroom visit turned into such a positive experience and that the team helped make the whole process straightforward and enjoyable. It's wonderful to know that you felt well looked after from your initial visit through to collecting your new BMW. We really appreciate you taking the time to share your feedback and look forward to welcoming you back when the time comes to change cars again. Many thanks.
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