Polite car park attendant who knew my name. Helpful receptionist, and only had to wait a few minutes before called to staff who checked on what services were due to be done. Not expecting phonecall to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited Listers Stratford-on-Avon on 7th & 8th July to check an intermittent fault on the drivers wing mirror. This was confirmed to be faulty & a replacement wing mirror was ordered & fitted the fo... See more
Company replied
I have been a returning customer to VW listers in Loughborough for almost 5 years now and the service level is always top tier. Super friendly and helpful staff on the service desk. Thanks to Andy and... See more
Company replied
The first car garage that has made purchasing a car fun and easy. They have a good selection of cars and the staff at Listers Mini were friendly and welcoming. We mostly dealt with Tom, he was profess... See more
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Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good to be greeted
Good to be greeted, by name, as you drive up to leave your car for its service.
Jake looked after me well & explained what jobs were going to be done.
Car was returned looking beautifully clean & all the problems sorted.
Thank you.
29 July 2026
Unprompted review
Reply from Listers Group
Hi Angela, thank you for your wonderful review. We're delighted to hear that you received such a warm welcome on arrival and that everything was explained clearly throughout your visit. It's great to know that your car was returned in excellent condition and that the team were able to resolve all of the issues for you. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Excellent service and fantastic…
Excellent service and fantastic customer care from the team at Audi Solihull. Professional, friendly, and attentive throughout the whole experience. Highly recommended!
29 July 2026
Unprompted review
Reply from Listers Group
Hi Stephen, thank you for your fantastic review. We're delighted to hear that you received such excellent customer care from the team at Audi Solihull and that your experience was professional, friendly and attentive throughout. We really appreciate your recommendation and thank you for taking the time to share your feedback. We hope to welcome you back again soon, many thanks.
Disappointing
Listers Škoda,Coventry. Our experience with Listers Škoda Coventry was ultimately very disappointing.
Our three-year-old, leased, Škoda Kamiq, with approximately 33,000 miles and a full Škoda service history, suffered what we were advised was a major component failure, resulting in the engine requiring replacement. The diagnosis changed several times before the underlying fault was identified, and our vehicle remained off the road for approximately three months.
During this period we continued to make our monthly lease payments and maintain insurance on a vehicle we could not use. We also spent a considerable amount of time chasing updates and trying to obtain clear information about the progress of the repair.
Communication throughout the process was poor. There were numerous occasions when emails went unanswered and telephone calls were not returned, leaving us to repeatedly chase for updates. This added significantly to the frustration of already being without our vehicle for such a long period.
While updates were provided at times, I found some of my interactions with Paul Fox to be defensive, accusatory and lacking the level of customer care I expected. This was particularly disappointing when we were simply trying to understand what was happening with our vehicle and seeking reasonable updates.
Despite being without our vehicle for around three months, we were initially told it was unreasonable to expect a courtesy car, given that our recently out of warranty repairs were being funded jointly by Skoda and VWFS as a gesture of good will, a courtesy vehicle was only provided much later in the process after further issues arose following the engine replacement.
Although the repair was eventually funded jointly by Škoda UK and Volkswagen Financial Services, there was a further delay before we could collect the vehicle because the dealership would not release it until payment had cleared between us and the various organisations.
I appreciate the work carried out by the technicians in completing such a major repair, but the overall customer experience fell well below what I would expect from a main Škoda dealership. While the technical issue has now been addressed, the communication, customer care and handling of the situation left a great deal to be desired.
Based on our experience, I would not recommend Listers Škoda Coventry.
30 July 2026
Unprompted review
On time collecting my car for MOT just…
On time collecting my car for MOT just a bit disappointed it took 8 hours, however it was returned clean with an excellent information about my car.
29 July 2026
Unprompted review
Reply from Listers Group
Hi Pat, thank you for your review. We're pleased to hear that the collection service was prompt and that you were happy with the information provided about your vehicle. We appreciate your comments regarding the time taken on this occasion and understand how this may have been disappointing. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Daniel, thank you for your great review. We're delighted to hear that everything was explained clearly and that the process was made easy for you. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Listers Seat Worcester - Service
I booked in for a first service which was done quickly and efficiently. The health check video was helpful too. All the staff are welcoming, helpful and friendly. I opted to wait for the service to be done and was very well looked after. The facilities are clean and comfortable. I have been using Listers Seat Worcester for a few years now and would not hesitate to recommend them.
29 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your fantastic review. We're delighted to hear that your first service experience was completed quickly and efficiently and that you found the health check video useful. It's wonderful to know that the team made you feel welcome and looked after while you waited, and that you enjoyed the comfort of our facilities. We really appreciate your continued loyalty and recommendation, and thank you for taking the time to share your feedback.
Happy returning customer to VW…
I have been a returning customer to VW listers in Loughborough for almost 5 years now and the service level is always top tier. Super friendly and helpful staff on the service desk. Thanks to Andy and Sarah for sorting our car out so quickly, happy to have our aircon working again!
29 July 2026
Unprompted review
Reply from Listers Group
Hi Michael, thank you for your fantastic review. We're delighted to hear that you continue to receive the high level of service you've come to expect from the team at Volkswagen Loughborough. It's wonderful to know that everything was handled quickly and efficiently and that the team helped get your air conditioning back up and running. We really appreciate your continued loyalty over the past five years and thank you for taking the time to share your feedback. We look forward to welcoming you back again soon, many thanks.
Reply from Listers Group
Hi Steve, thank you for your great review. We're delighted to hear that you found the explanation of the work carried out helpful and informative. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Annual service
I had made prior arrangements to leave my car while it was having it's annual service.
I have always found all of the staff to be helpful, friendly and knowledgeable.
Corey contacted me a few hours later to say the service was complete.
My car had been washed, and vacuumed inside.
Would highly recommend Toyota Coventry.
28 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your fantastic review. We're delighted to hear that you continue to receive such positive service from the team and that everything went smoothly during your recent visit. It's wonderful to know that you found the process convenient and that your vehicle was returned looking its best. We really appreciate your recommendation and thank you for taking the time to share your feedback. We hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Neil, thank you for your great review. We're delighted to hear that you found the service efficient, friendly and communicative throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Excellent
Very good Ed the service coordinator was excellent as was Amy.
24 July 2026
Unprompted review
Reply from Listers Group
Hi Dereck, thank you for your great review. We're delighted to hear that you had such a positive experience with us and that the service you received met your expectations. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
All staff are Polite
All staff are Polite, professional and trustworthy, and go out of their way to ensure the customer is looked after.
22 July 2026
Unprompted review
Reply from Listers Group
Hi Nicholas, thank you for your wonderful review. We're delighted to hear that you consistently receive such polite, professional and trustworthy service from the team. Looking after our customers and going the extra mile is something we take great pride in, so it's fantastic to know this has been reflected in your experience. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Great service
Great service with friendly staff that cannot do enough to help excellent customer service
23 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your fantastic review. We're delighted to hear that you received such great service and found the team friendly, helpful and committed to making your experience a positive one. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
RAV4 service & MOT
I met the lovely Ellie, she was friendly & very professional. Everything was well organised & she explained things clearly. I was kept fully informed during the day on progress. All of the staff I encountered were very helpful & professional
27 July 2026
Unprompted review
Reply from Listers Group
Hi Mr Banks, thank you for your wonderful review. We're delighted to hear that you received such friendly and professional service and that everything was well organised throughout your visit. It's great to know that you felt fully informed every step of the way and that the team made such a positive impression. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Exemplary service from Audi Stratford
Exemplary service from Audi Stratford, Sarah Bakewell and Paul Newman are a credit to the business. We have used the Stratford retailer for many years now and have always been extremely pleased with the service received. The car may be getting older than most but we still are made to feel good bringing it into this garage. Thanks again for amazing service, Adam
27 July 2026
Unprompted review
Reply from Listers Group
Hi Adam, thank you for your wonderful review. We're delighted to hear that you continue to receive such excellent service from the team at Audi Stratford. We really appreciate your continued loyalty over the years and your kind words about the team. Thank you for taking the time to share your feedback, and we look forward to welcoming you back again soon.
Great customer care
Although they could not collect and deliver my car for its service and MOT, they made me very welcome while I waited and even provided me with a computer desk and wifi so I could work.
Service was well done and my car was cleaned
27 July 2026
Unprompted review
Reply from Listers Group
Hi Shirley, thank you for your great review. We're delighted to hear that, despite the collection and delivery service not being available on this occasion, the team helped make your visit comfortable and convenient while you waited. It's wonderful to know that everything was completed to a high standard and that your car was returned looking its best. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
All of the staff are polite and…
All of the staff are polite and pleasant. The work was carried out to order and the car returned cleaned.
27 July 2026
Unprompted review
Reply from Listers Group
Hi Chris, thank you for your great review. We're delighted to hear that you found the team polite and pleasant and that all of the work was completed as expected. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Great Mini dealership
The first car garage that has made purchasing a car fun and easy. They have a good selection of cars and the staff at Listers Mini were friendly and welcoming. We mostly dealt with Tom, he was professional, and so helpful. Tom helped us look at several cars and work out the best financial option to suit our needs. He listened to what we were looking for and didn't try to over sell products to us. Great experience from looking at the cars to picking it up and driving it home. Very efficient and organised.
27 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your fantastic review. We're delighted to hear that you had such a positive experience and that the team helped make the car-buying process both enjoyable and straightforward. It's wonderful to know that you felt listened to and supported throughout, without any pressure. We really appreciate you taking the time to share your feedback and hope you enjoy every mile in your new MINI. Many thanks again.
The service was done quickly
The service was done quickly. Staff were helpful and friendly. The area for waiting was pleasant and the free wifi was useful.
27 July 2026
Unprompted review
Reply from Listers Group
Hi Paul, thank you for your great review. We're delighted to hear that the service was completed quickly and that you found the team helpful and friendly throughout your visit. It's also great to know that you found the waiting area comfortable and were able to make use of the free Wi-Fi while you waited. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
All Good Now.
A3 went in to Stratford Audi have the charging flap connection replaced as it wouldn’t click shut or open properly. This was done under the extended warranty. All good now.
23 July 2026
Unprompted review
Reply from Listers Group
Hi Mr Gibson, thank you for your great review. We're delighted to hear that everything was sorted smoothly under warranty and that the repair resolved the issue with your charging flap. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
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