Linley & Simpson Reviews 

4,772
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, welcoming, and professional during property viewings and purchases. People frequently mention that communication is consistently prompt, featuring smooth processes and quick responses to maintenance or sales queries. Reviewers appreciate the dedication of team members who ensure that every step from finding a buyer to final completion goes smoothly. Some reviewers were not happy with the slow handling of maintenance issues and communication delays. Consumers additionally reported significant difficulties with bureaucratic processes and unhelpful staff interactions during property inspections or deposit returns.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Users describe positive interactions with service, highlighting swift communication and professional staff... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Response time

Reviewers mention positive feedback about response time, highlighting that agents are quick to answer... See more

User experience

People report positive experiences with user_experience, highlighting smooth and professional processes from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently moved our daughter into a property using the Headingley student branch. They have been been swift to respond to issues thus far and a very professional and friendly service has been provided... See more

Rated 5 out of 5 stars

Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

Karla was absolutely amazing throughout the entire process. It’s my first time renting and she was so helpful and gave great advice. Not being from Harrogate, she told me lots of really useful informa... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(4,772)

1,273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The agency always helps us out with any…

The agency always helps us out with any repairs that need doing so very happy.

21 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind review. We're delighted to hear that you've been happy with the support you've received and that we've been able to assist promptly with any repairs. We really appreciate your feedback and thank you for choosing to rent with us.

Rated 5 out of 5 stars

Great Service

Stephen Shodi provided great services to the issues of my apartment. Quick response and follow up, much appreciated.

17 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for the kind review. We are happy to assist you with keeping up the repairs needed in your flat.
- Stephen

Rated 5 out of 5 stars

A smooth, professional experience!

Selling my property was such a smooth process with Linley and Simpson Headingley. Michael and his team moved swiftly and Thomas sold my property in a very short space of time. Would highly recommend!

20 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your fantastic review! We're delighted to hear that selling your property with our Headingley team was such a smooth experience. It's wonderful to know that Michael, Thomas and the rest of the team provided a swift and efficient service, and that your property was sold so quickly. We'll be sure to pass your kind feedback on to them. Thank you for your recommendation, and we wish you all the best for the future!

Rated 5 out of 5 stars

Fantastic services

Fantastic services! Sophie has been great in handling the case in assocation with my property. Very professional!

14 July 2026
Unprompted review
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Reply from Linley & Simpson

It was a pleasure assisting you with your property, and I'm really pleased to hear you were happy with the service. I truly appreciate you taking the time to leave such lovely feedback.

Rated 5 out of 5 stars

A positive experience

Lauren Turnbull has recently assisted us with a changeover of tenants. She was very efficient and helpful throughout and sorted out a minor error very quickly. Thank you Lauren

17 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you as always Robert, the feedback is so important to us and I’m so glad to see you were happy with Lauren’s service!

Rated 5 out of 5 stars

Excellent

I rented from them for two years during university, continuing my lease on the same house as I loved it so much. The staff were all extremely helpful and prompt, in dealing with both small maintenance issues and larger more serious problems. I always felt safe, supported and happy.

Upon leaving my house, Bailey was very helpful during the transition process and ensured I had fully enjoyed my time there.

Thank you very much to Bailey and the whole team - highly recommend!!

16 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your lovely review and for choosing to rent with us throughout your time at university. We're delighted to hear that you felt safe, supported and happy in your home, and that our team was able to assist you promptly whenever needed. It's especially great to know that Bailey made your move-out process as smooth as possible. We'll be sure to pass on your kind words to Bailey and the rest of the team. We really appreciate your recommendation and wish you all the very best for the future!

Rated 5 out of 5 stars

I am very happy with the work completed…

I am very happy with the work completed by Max. He was professional, reliable, and carried out the repairs to a high standard. He explained everything clearly and advised me to wait 24 hours before using the tub to allow the sealant/silicone to fully dry, which showed care and attention to detail. The work was completed neatly, and I appreciate his patience and commitment to making sure everything was done properly. I would definitely recommend Max for his excellent service.

16 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Max provided such a professional and reliable service and that you were pleased with the quality of the repairs. It's great to know he took the time to explain everything clearly and ensured the work was completed to a high standard. We'll be sure to pass your kind words on to Max – he'll really appreciate your feedback. Thank you for your recommendation!

Rated 5 out of 5 stars

Excellent service and highly…

Excellent service and highly recommended!
​I would like to highlight the excellent customer service I received from Linley and Simpson.
​A special thanks to Kieran, the Assistant Manager, who made a real difference throughout the process.
​Clear explanations: He took the time to explain everything clearly and thoroughly, which gave me great peace of mind.
​Proactive approach: Whenever a question or issue came up, he was always quick to help and actively looked for solutions.
​I 100% recommend them to anyone looking for a reliable and professional service. Thank you, Kieran, and the team for all your help!

16 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your lovely review Maria. We wish you all the best with moving house! Kind regards, Team Headingley

Rated 5 out of 5 stars

Worked with Kieran Smith

Worked with Kieran Smith. He was amazing and professional

15 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your review Memory. All the best with your new house! Team Headingley!

Rated 5 out of 5 stars

Quick service and nice handyman

Quick service and nice handyman

15 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind review. We're delighted to hear you were pleased with the quick service and that our handyman made a positive impression. We really appreciate your feedback and look forward to helping you again in the future.

Rated 5 out of 5 stars

Very helpful and professional

Tom from the Headingley office was very helpful, friendly and professional from start to finish. As a first time buyer, the process has been made a lot easier as a result - thank you!

15 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you, Beth! It has been a pleasure working with you and I wish you all the best for your new home!

Rated 5 out of 5 stars

Excellent Service from Linley & Simpson ... again!

I recently required some remedial painting to my rental property; explained my requirements and from start to finish everything was managed super-efficiently by Mairi Neale at the Beverley office. The decorating was completed to a high standard at a competitive quote & Mairi managed the timescales of the work as well as liaising with the Tenants' throughout. Excellent service again from L&S. Thank you!

15 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for the kind words, Jackie! So glad we were able to get this done so efficiently, it’s been an absolute pleasure!

Rated 5 out of 5 stars

Fantastic service and experience from…

Fantastic service and experience from the first introduction to the MA and advice from Michael through the day to day work with Paige and Kieran and then with Inez through the legal process.

The whole team communicated extremely well and made sure everything went through satisfactorily.

I recommend Michael and his entire Headingley team very highly!!!

15 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your fantastic review.

We're delighted to hear that you had such a positive experience from start to finish. It's wonderful to know that Michael's advice, together with the support from Paige, Kieran and Inez, helped make the entire process smooth and well communicated.

We'll be sure to pass your kind feedback on to Michael and the rest of our Headingley team—they'll be delighted to hear your comments. Thank you for your recommendation, and we wish you all the best for the future.

Rated 5 out of 5 stars

Top notch

Very professional nothing too much trouble and handled swiftly.

14 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your kind review.

We're delighted to hear that you found our team professional and that nothing was too much trouble. It's great to know that everything was handled swiftly and efficiently.

We really appreciate you taking the time to share your feedback. Thank you for choosing Linley & Simpso

Rated 5 out of 5 stars

Oven Replacement

Had an issue with the oven at my rented property, The oven just stopped heating up properly.
Contacted Linley&Simpson and got a call from the contractor the same day. I was thoroughly informed about the stages of resolving the issue.
As a result - got brand new oven in less than 3-4 days thanks to Keyleigh Hardy!

14 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your wonderful review.

We're delighted to hear that your oven issue was dealt with so quickly and that you were kept well informed throughout the process. It's great to know that everything was resolved promptly with the installation of a new oven.

We'll be sure to pass your kind feedback on to Keyleigh Hardy—she'll be delighted to hear your comments. Thank you for taking the time to share your experience, and we're always here if you need us in the future.

Rated 5 out of 5 stars

Prompt and efficient service.

10 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your kind review.

We're delighted to hear that you found our service prompt and efficient. Providing a high standard of service is always our aim, so it's wonderful to know you had a positive experience.

Thank you for taking the time to share your feedback. We really appreciate your support.

Rated 5 out of 5 stars

My problem was dealt with swiftly by…

My problem was dealt with swiftly by Natasha Riddle. Thank you.

10 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for taking the time to leave this review, I am really glad to hear that you are satisfied with how this was resolved. It was a pleasure to get this resolved as quick as possible!

Rated 1 out of 5 stars

Proceed with caution when dealing with…

Proceed with caution when dealing with this company.

My daughter, a student tenant, has been waiting more than 10 working days for her exit inspection report and deposit return. Despite repeated follow-ups, we have received little clarity on when this will be resolved and have instead been given conflicting information and delays.

As a result, I have had to escalate the matter to the Tenancy Deposit Scheme (TDS) for assistance.

I was particularly disappointed by an interaction with a member of staff, Bailey, who appeared dismissive when I pointed out that the 10-working-day timeframe had already passed. This did not inspire confidence that the matter was being taken seriously.

At the time of writing, we have still not received the inspection report or the deposit return. While I appreciate that some cases may take time to resolve, better communication and a more proactive approach would have gone a long way towards improving our experience.

14 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with the timescales and communication surrounding the end of your daughter's tenancy. We appreciate how important the prompt return of a tenancy deposit is and understand your concerns. We can confirm that your daughter's deposit has now been returned in full. While we appreciate this took longer than you had expected, the deposit was returned 14 days after the tenancy ended. We also regret that you feel our communication did not meet your expectations and will take your comments on board as we continue to review our service. Thank you again for your feedback, and we wish your daughter all the best for the future.

Rated 1 out of 5 stars

The service provided at the Holmfirth…

The service provided at the Holmfirth branch has been disgraceful and unhelpful. Certainly would not use again for rental properties.
The response below does not acknowledge the fact that the estate agents made the error in the documentation

1 January 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to leave your review. We're sorry to read that you were disappointed with your experience and that our service did not meet your expectations.

We always aim to provide helpful and professional support to our landlords, so we're disappointed to hear that you feel we fell short on this occasion.

We understand that your concerns relate to documentation issued during the tenancy, and we're sorry that our explanation of the position did not meet your expectations. While we are unable to discuss the details of individual cases in a public forum, we appreciate your feedback and will ensure your comments are shared with the relevant management team.

We wish you all the best for the future.

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