Linley & Simpson Reviews 

4,741
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members and the consistently efficient service provided throughout property purchases, rentals, and sales processes. Many people appreciate the smooth communication, friendly attitude, and quick responses from team members when dealing with viewings and general property enquiries. Some reviewers were not happy with lingering maintenance issues, noting frustrating delays in getting property repairs done and dealing with problematic contractors. A few other people also felt that administrative processes involved conflicting information, poor internal communication, and unnecessary delays with essential tenancy paperwork and responses.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, professional, and friendly... See more

Service

Users describe positive interactions with service, highlighting first-class management and welcoming staff... See more

Customer service

Consumers find customer_service to be positive and helpful. Reviewers frequently highlight prompt... See more

Response time

People report positive experiences with response_time, frequently highlighting prompt and efficient... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall service is amazing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been with Linley and Simpson for some years now as Landlords and we have always found them to be very prompt and helpful when problems have cropped up with our flat. This benefits both our ten... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

Throughtout the process of finding a buyer I have been very impressed with the communication with sales team which is very important when selling a property. Tom has always called / updated whenever... See more

Company replied

Rated 5 out of 5 stars

Karla, at the the Harrogate branch, was simply wonderful throughout the entire process, which culminated in me and my partner finding a perfect rental property. Karla managed the viewings of multi... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,741)

1,243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spot on

The property was as advertised. Linley & Simpson have been helpful throughout, particularly Lauren who has been my main point of contact.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

I have recently rented a property via…

I have recently rented a property via linley and Simpson I was appointed Lauren Turnbull.lauren was so lovely and friendly she put me and my son at ease straight away.I have emailed Lauren regarding questions ect and she has always emailed or called promptly and has been eager to help in any way.I would like to say thankyou for how amazing and easy you have made my moving .

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Corey was very professional and efficient when I raised the request that my tap was leaking. The contractors were also friendly. Thanks to all involved

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Very fast service and dealt with our…

Very fast service and dealt with our issues very professionally. A special thanks to Keira Eden for her help and support with the matter. Very impressed.

13 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Hi Jamie, thank you for your lovely review! I’m so glad I could help and that you were happy with the service provided. Your feedback is greatly appreciated! - Keira

Rated 5 out of 5 stars

Re letting of property

I found the service provided by L&S in getting a new tenant for my property was very good. All went smoothly and I was kept informed all along the way from the existing tenant leaving to the new tenant taking the keys to the property. Thanks to Zak and Lauren

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Recently moved into a property with…

Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered straight away.
Thank you for a smooth moving process.
Special mention to Keira Eden who has been extremely helpful throughout!

13 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Hi Kira, thank you so much for your kind review! I’m so glad that I could make your moving process as smooth as possible. I hope you’re settling well into your new home and if you need anything else don’t hesitate to get in contact. - Keira

Rated 5 out of 5 stars

Great team at Linley &Simpson

Great team at Linley &Simpson, a trusted partner with Landlord managing the property, particularly Elle Doswell, Lauren Wyper are super professional and helpful. A team you can always be trusted in Leeds!

1 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your lovely review. We’re delighted to hear that you see Linley & Simpson as a trusted partner in managing your property. It’s particularly great to hear that Elle and Lauren have been so professional and helpful throughout. We’ll be sure to pass your kind words on to them and the wider Leeds team.

Rated 5 out of 5 stars

Grace Smithson at Linley & Simpson

Linley & Simpson have managed our property for rental for a couple of years now, and have provided satisfactory management during that time. Grace Smithson has recently been dealing with maintenance of the property and has handled things in a professional and helpful manner. Her prompt replies and action to our queries and requests have meant that both us and our tenants have received excellent service as required.

11 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your lovely feedback. I’m delighted to hear that you’ve been happy with the service provided. It’s great to know that both you and your tenants have received the level of service we strive to provide, Many thanks – Grace

Rated 5 out of 5 stars

Thank you Karla!

Karla was absolutely amazing throughout the entire process. It’s my first time renting and she was so helpful and gave great advice. Not being from Harrogate, she told me lots of really useful information. Thank you Karla!

11 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you so much for your lovely review Katie. It was so lovely to meet you and I’m glad I could help you find your new home! All the best, Karla

Rated 5 out of 5 stars

Problem solved very quickly

Problem solved very quickly, Paula Dunham helped to resolve the issue very fast , Complained about front door lock not working and I was given a priority at fixing it.
It was changed in 2 days, follow up was so prompt.
Also the contractor was very professional and lovely.
Thank you

7 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your kind words, it was my pleasure to help rectify your lock issue and I am glad we were able to sort this so quickly for you.
- Paula

Rated 5 out of 5 stars

Lauren has been fabulous- it was our…

Lauren has been fabulous- it was our first rental together as a couple and all a bit daunting but she was always available to answer our questions, even the stupid ones!

8 August 2026
Unprompted review
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Reply from Linley & Simpson

Thanks Ben for the review, it’s nice to hear for your first rental and experience together was smooth. No question is a stupid one don’t worry!

Rated 5 out of 5 stars

Complained about my fridge not working…

Complained about my fridge not working and I was given a priority at fixing it.
It was changed in 2 days, follow up was so prompt.
Also the contractor was very professional and lovely.
Thank you

7 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for taking the time to share your positive experience. We’re really pleased to hear that your fridge issue was dealt with as a priority and that a replacement was arranged so quickly. It’s also great to know that the follow-up was prompt and that you found the contractor to be professional and friendly.

We’ll be sure to pass your kind feedback on to the team and contractor. We’re glad we could get everything resolved for you so quickly!

Rated 5 out of 5 stars

The guys and gals at Lindley & Simpson…

The guys and gals at Lindley & Simpson manage my property and the service is first class. Any problems the tenants have are dealt with quickly and efficiently. Five star service.

6 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your wonderful feedback! We're delighted to hear that you've received first-class service and that any tenant issues are handled quickly and efficiently. We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Great communication

Throughtout the process of finding a buyer I have been very impressed with the communication with sales team which is very important when selling a property. Tom has always called / updated whenever he said he would without fail and provided great feedback which is much appreciated. He dealt with a lot of back and forth between prospective buyers and was very informative helping us to make the right decision. Thank you for all of your help!

6 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you so much for your fantastic review. We’re delighted to hear that you were so impressed with the communication and support from our sales team throughout the process of finding a buyer.

It’s wonderful to hear that Tom kept you updated as promised, provided valuable feedback and supported you through the back-and-forth with prospective buyers. We know how important clear and reliable communication is when selling a property, so it’s great to hear that Tom helped make the process feel informed and straightforward.

We’ll be sure to pass your kind words on to Tom. Thank you for choosing Linley & Simpson, and we wish you all the best for the future!

Rated 5 out of 5 stars

Very good service.

We have been with Linley and Simpson for some years now as Landlords and we have always found them to be very prompt and helpful when problems have cropped up with our flat. This benefits both our tenant and ourselves. Sophie was no exception. Problems within the microwave and the blind were resolved quickly and efficiently. Thank you.

3 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

I'm really pleased I could help resolve the issues with the microwave and the blind quickly and efficiently. It means a lot to hear that you've had such a positive experience with Linley and Simpson over the years. Thank you for your continued trust and support—I look forward to helping you again whenever you need me.
- Sophie

Rated 5 out of 5 stars

Seamleas experience

From the viewing to moving, Lauren made the experience seamless and as she was constantly in touch during the process.

1 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you so much for the review and the shout out to Lauren!

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